Platform One

Platform One Evolve from managing experiences to creating incredible ones. Potentiate (www.potentiateglobal.com) launched in Australia and Japan on 11 October 2010.

Potentiate has grown from a strong background in market research, analysis software and research sample provision. Potentiate is a data intelligence company that combines next generation technology with fresh thinking. We partner with clients to create data driven services, platforms and tools designed to transform. Service categories include:
• The creation of actionable data for market research

and consultancy services
• An innovative approach to Customer Experience Management which has helped clients grow customer value and drive a culture of continuous improvement;
• Next generation technology to create smart communication, planning and reporting tools to improve business efficiency and empower stakeholders.
• Driving business performance through tools which allow active and efficient sharing of data in organisations in a way which engages teams. Specialties
Data collection tools and management, data visualisation and integration, customer experience management, automated reporting, digital profiling and passive online behavioural tracking, online research services, RDD telephone sample, digital fraud detection, analytical tools and full service market research consultancy. Create Actionable Data
If you are looking for ways to make data more immediate, accessible and valuable to really drive actionable insights, Potentiate has the next generation technology, skills and thinking to support this. Grow Customer Value
In a highly connected world it is vital to engage customers constantly and drive a culture of continuous improvement. Potentiate offers a proven approach to help achieve new benchmarks in customer satisfaction. Increase Transparency & Accountability
Incorporating new digital data into smart communication planning and reporting tools can improve online value and relationships between agencies and advertisers. Potentiate brings this data together in engaging formats. Drive Performance
Getting your teams fully engaged and working together on strategies helps drive growth. Actively sharing critical data is key. Potentiate creates new systems to optimise data delivery and operational efficiency.

Wondering which CX trends are the most influential so far in 2024? Cut through the noise with our latest whitepaper auth...
30/05/2024

Wondering which CX trends are the most influential so far in 2024? Cut through the noise with our latest whitepaper authored by market research expert Ray Poynter.

Learn about the transformative role of AI in customer engagement - highlighting trends like predictive analytics and personalized interactions. 🎯

Find out how your organization can leverage AI to create smart, seamless customer experiences (while maintaining the human touch).

🔗 https://www.platform1.cx/whitepapers/2024-cx-trends-ai-shaping-customer-experience

The Platform One CX Trends Report for 2024 explores how AI is changing customer experience. It highlights important trends like predictive CX, digital agents, and hyper-personalization, showing both the opportunities and challenges ahead. The report emphasizes the need to balance AI advancements wit...

02/04/2024

Watch our latest webinar featuring industry experts Ray Poynter and Matthieu Perrin as we explore how companies can harness the power of AI to revolutionize their Insight Community Programs. 🌟

Discover innovative strategies and practical tips from the forefront of market research. Plus, learn how to unlock the full potential of AI in engaging and understanding your community like never before.

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