Platform One

Platform One Evolve from managing experiences to creating incredible ones. Potentiate (www.potentiateglobal.com) launched in Australia and Japan on 11 October 2010.

Potentiate has grown from a strong background in market research, analysis software and research sample provision. Potentiate is a data intelligence company that combines next generation technology with fresh thinking. We partner with clients to create data driven services, platforms and tools designed to transform. Service categories include:
• The creation of actionable data for market research

and consultancy services
• An innovative approach to Customer Experience Management which has helped clients grow customer value and drive a culture of continuous improvement;
• Next generation technology to create smart communication, planning and reporting tools to improve business efficiency and empower stakeholders.
• Driving business performance through tools which allow active and efficient sharing of data in organisations in a way which engages teams. Specialties
Data collection tools and management, data visualisation and integration, customer experience management, automated reporting, digital profiling and passive online behavioural tracking, online research services, RDD telephone sample, digital fraud detection, analytical tools and full service market research consultancy. Create Actionable Data
If you are looking for ways to make data more immediate, accessible and valuable to really drive actionable insights, Potentiate has the next generation technology, skills and thinking to support this. Grow Customer Value
In a highly connected world it is vital to engage customers constantly and drive a culture of continuous improvement. Potentiate offers a proven approach to help achieve new benchmarks in customer satisfaction. Increase Transparency & Accountability
Incorporating new digital data into smart communication planning and reporting tools can improve online value and relationships between agencies and advertisers. Potentiate brings this data together in engaging formats. Drive Performance
Getting your teams fully engaged and working together on strategies helps drive growth. Actively sharing critical data is key. Potentiate creates new systems to optimise data delivery and operational efficiency.

The consumer squeeze isn’t new. What’s changing is how decisively it’s reshaping behaviour.Research by our in-house Seni...
05/05/2026

The consumer squeeze isn’t new. What’s changing is how decisively it’s reshaping behaviour.

Research by our in-house Senior Qualitative Research Specialist, Ajanta Malhotra, shows this is structural, not sentiment, backed by consumer confidence, omnibus data and qualitative interviews.

Across signals, a clear pattern:
• Financially constrained
• Adapting, not withdrawing
• More cautious
• More selective

Commercial impact:
• Higher price sensitivity
• Weaker loyalty
• Faster switching
• Predictability matters more

The decision filter has shifted from desire to justification.
Not “why buy?” – But “why keep?”

We’ve unpacked what this reset means and where the opportunity sits.

Read the full analysis:
https://www.platform1.cx/insights/when-everything-feels-expensive-competing-for-share-of-wallet-is-the-new-battleground

20/04/2026

Culture isn’t something we put on a wall - it’s how we show up for each other, every day.

At Platform One, we value curiosity, collaboration and being unapologetically human.

We challenge ideas with respect, back each other all the way, and focus on doing great work together.

No egos. No silos.

Just good people, moving forward as one.

13/04/2026

Most organisations have more customer feedback than ever.

The challenge is turning it into something teams can actually act on. In time.

At Platform One, we turn customer voices into decision‑ready insight, so teams can move while the moment still matters.

08/04/2026

When decisions need to move fast, what gives you confidence?
AI alone isn’t the answer.
At Platform One, we combine human-led insight with AI - so teams can move quickly and be certain they’re making the right calls.

How can we help you?​We turn understanding into action.​From shaping strategy to sparking innovation and refining experi...
18/03/2026

How can we help you?​

We turn understanding into action.​
From shaping strategy to sparking innovation and refining experiences, our services help you move forward with confidence.​

www.platform1.cx/services​

11/03/2026

Want to know what your customers really want?​

We get people - their choices, their why, and what it means for your business.

Sharp insights. Real impact.

01/03/2026

We exist to make sense of people.

Because business doesn’t make sense without them.

In a world full of noise, hype, and half-truths, we cut through with sharp insight and real understanding. It’s not just what we do. It’s why we’re here.

www.platform1.cx

28/02/2026
AI isn’t just reshaping insights – it’s becoming the infrastructure behind it.In a new article from Platform One, Ray Po...
26/02/2026

AI isn’t just reshaping insights – it’s becoming the infrastructure behind it.

In a new article from Platform One, Ray Poynter breaks down the key AI terms and forces that will define the insights industry in 2026 – from insight agents and synthetic data to speed, integration, and confidence.

This isn’t buzz – it’s a blueprint for how organisations embed AI into real work, workflows, and competitive advantage.

Read the full piece: https://www.platform1.cx/insights/key-ai-terms-shaping-the-insights-industry-in-2026

Which shift do you think will have the biggest impact on your business next year?

We’re bold when it counts, flexible when it matters, and always up for finding a smarter way through. You’ll feel it in ...
26/02/2026

We’re bold when it counts, flexible when it matters, and always up for finding a smarter way through. You’ll feel it in the energy, the openness, and the way we show up for each other - and for our clients.

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Sydney, NSW
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