10/10/2026
n September I joined Lori Eldridge-Ervin on her podcast, "Modern Marketing Made Simple", to talk about the systems behind my business.
Some of my clients' cruises now require a digital entry QR code that can only be applied for three days before arrival, while they are already at sea, and making sure that never slips through the cracks is the kind of detail I spend my days on.
I wrote about my reflections on our chat, including what most people misread about small ship cruising and how my systems let me give my clients the personalized attention this kind of travel needs.
The full episode is linked in the article if you would like to listen. I loved our frank conversation and the chance to share a little "behind the scenes" of the work that means my clients never have to think about it.
Helen King of The Small Ship Collective reflects on her Modern Marketing Made Simple conversation with Lori Ervin: what people assume about small ship cruising, and why a specialist runs on systems.