20/11/2018
the Operation Manager is a creative and talented person, with E-commerce/ online environment background, who is able to lead and develop a team of Destination Managers in delivering the company operational services according to the company standards, best practices and goals while optimizing performance.
Key Responsibilities:
*Proactively identify and implement solutions to constantly improve service levels and performance.
*Reporting directly to the Marketing Manager and COO.
*The successful candidate will guide, rectify and lead the team to perform world-class content, tours, activities acquisitions.
*Handle the complete operations of the business including business development and revenue management.
*Performance Management.
*Lead, coach, mentor and empower direct reports to meet the operational goals
*Maximize team productivity through ongoing reporting, feedback, and counseling
*Goal setting and review of team members
*Constantly drive direct reports to achieve their personal and team KPI’s. Monitor and provide feedback on a daily and weekly basis.
*Monitor and report on all challenges pertaining to the operation, escalating and closing off all bookings.
*Make sure all the booking automatic cycle and offline cycle are in place, working effectively.
Experience:
Minimum 3-5 experience at an Online or e-commerce environment.
Experience in the online Travel industry. (Operation, Booking, Business Development is a plus).
Previous experience in a similar role.
Experience managing teams.
You have a Bachelor's degree.
FLUENT in English.
Excellent written and verbal communications skills
Familiar with keyword placement and SEO
