20/03/2019
As a Helpdesk Intern you will be responsible for:
Responsibilities
Serve as the first point of contact for customers seeking technical assistance.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Requirements
Possibility to establish an agreement between the university and the company.
Customer service principles, techniques, systems, and standards.
Soft Skills
Strong verbal and written communication skills
Hands-on attitude.
Passion for games.
Results oriented.
Sense of initiative and proactivity.
Team Player, crazy people!
Benefits
Multicultural, friendly and talented team. Learn with the best!
Fully equipped HQ with beer tap, ping pong, boxing set and much more!
Fully equipped kitchen with free coffee, snacks and fresh fruits
