22/10/2026
When an agency trusts a DMC with its client, there are a few concerns that always come first: Will the client be well received? Who will solve problems if something changes? Is there real structure behind the operation? Will the service standard remain consistent? And will communication work when it matters most?
After nearly a decade operating in Catalonia, I have learned that a good DMC should answer all five before they ever become a problem.
At Serret Travel, we work as an extension of the agency on the ground, with local knowledge, trusted partners, consistent standards and close communication throughout the entire operation.
Because, in the end, our role is to absorb the complexity so the agency can focus on what matters most: delivering an excellent experience to its client.
Which of these points matters most to you when choosing a receptive partner?