16/01/2022
We are looking for a first-rate co-ordinator to join our team. As Tour Co-ordinator you will share responsibility for ensuring that our walking and cycling tours run smoothly. You will be based at our premises in Hay on Wye, but the role could involve delivering/collecting bikes and meeting/greeting customers in different locations around Wales. You will frequently be the first point of contact for tour customers, both in person and by phone/online, and will be responsible for meeting and exceeding their expectations. You will be working closely and communicating with the rest of the team on a daily basis, but often working independently without direct supervision.
Roles & Responsibilities
Full instruction and training will be provided - you don't need to know how to do everything listed on day 1!
- Responding in a friendly and efficient way to holiday enquiries (via email, phone and in person);
- Taking and managing bookings;
- Creating customised walking and cycling itineraries according to client requirements;
- Booking accommodation and arranging logistics;
- Preparing and checking tour information packs and customer correspondence;
- Meeting and greeting tour customers;
- Contributing to the Drover Holidays and Drover Cycles website and social media channels.
- Assisting with the handling of feedback and complaints.
Skills & Experience
- Previous experience in the tourism sector;
- A passion for walking and/or cycling;
- Excellent organisational skills;
- Meticulous attention to detail;
- The ability to communicate clearly and effectively with a wide range of people.
- Good numeracy skills;
- Familiarity with computers and a good level of IT literacy;
- Full, clean driving licence.
We would like to stress that, while skills and experience are important, we would encourage you to apply if you have a passion for the job, even if you think you donβt tick all the boxes. If you have a good work ethic, bags of commitment and a willingness to learn we would like to hear from you.
At Drover Holidays we recognise and value diversity and believe the business benefits as a result of the range of experience, outlook and talents within our team. We are an equal opportunities employer and welcome applications from all. We are committed to offering flexible working options where this is possible and appropriate.
