22/10/2026
π A little heartfelt post from me todayβ¦
Iβm going to be honest, Iβm feeling a little upset.
Behind SB Luxury Travel, thereβs real people who genuinely care about our customers and who put a lot of time, effort and love into what we do. β€οΈβοΈ
Iβd spent the past week working on a detailed long-haul holiday enquiry for a family, with hours of research, comparing flights, hotels, dates and prices to try and find the right holiday for them.
After not hearing anything for a few days, I sent a quick email asking if they needed any more help. I was met with an angry & honestly rude response.
That really hurt, not because they hadnβt booked, but because I was simply following up on an enquiry theyβd asked me to work on.
And it got me thinking about how much goes on behind the scenes.
Just this past week, Iβve been helping a couple in Kenya whose flights were cancelled, working on alternative routes and accommodation. Iβve helped someone with a passport issue, another customer whose flights have been rescheduled, and someone else save money on a holiday they thought they might have to cancel altogether.
Alongside all of that, Iβm researching holidays, comparing options and helping people plan their next adventures. π
This is what I do. I care, I put the work in, and I genuinely want to help.
With years of travel experience, I put my knowledge, time and effort into every enquiry. I donβt charge for the hours spent researching, and I only earn my commission once youβve travelled.
Of course, I hope enquiries turn into bookings, but I completely understand that plans change, budgets shift and sometimes holidays just donβt happen.
You donβt owe me a booking, but a little courtesy goes a long way. A simple βThanks, Sarah, weβve decided not to go aheadβ is absolutely fine!
So, when I send a little message asking if you need any more help, please know itβs not spam or pressure. Itβs simply me checking in to see if thereβs anything else I can do for you. π₯°
To all my wonderful customers who appreciate the work behind the scenes, reply to my messages and continue to support SB Luxury Travel, thank you. It means more than you know. β€οΈ
Thereβs a real person behind this business, and a little kindness really does go a long way. π
Sarah x βοΈ