04/03/2026
** ๐๐บ๐ฝ๐ผ๐ฟ๐๐ฎ๐ป๐ ๐จ๐ฝ๐ฑ๐ฎ๐๐ฒ: ๐จ๐๐ ๐ง๐ฟ๐ฎ๐๐ฒ๐น ๐๐ถ๐๐ฟ๐๐ฝ๐๐ถ๐ผ๐ป **
Update 03 March, 09:00
We are currently experiencing a high volume of calls following the situation affecting travel to, and through, the UAE. Thank you for your patience and understanding during this challenging time. We are working through the thousands of bookings impacted in a priority order travelling ๐๐ฝ ๐๐ผ ๐ฌ๐ฑ ๐ ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ฌ๐ฎ๐ฒ. If your call is non-urgent or your customers are travelling after this date, please use our Service Hub at goldmedal.co.uk or email us on [email protected] and we will get back to you as soon as we can.
We are closely monitoring developments and are focused on supporting all affected customers.
๐๐ง ๐บ๐ฐ๐ถ ๐ฉ๐ข๐ท๐ฆ ๐ค๐ถ๐ด๐ต๐ฐ๐ฎ๐ฆ๐ณ๐ด ๐ฅ๐ถ๐ฆ ๐ต๐ฐ ๐ฅ๐ฆ๐ฑ๐ข๐ณ๐ต ๐ช๐ฏ ๐ต๐ฉ๐ฆ ๐ฏ๐ฆ๐น๐ต 48 ๐ฉ๐ฐ๐ถ๐ณ๐ด, ๐ฑ๐ญ๐ฆ๐ข๐ด๐ฆ ๐ฏ๐ฐ๐ต๐ฆ ๐ต๐ฉ๐ฆ ๐ฃ๐ฆ๐ญ๐ฐ๐ธ:
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ฑ๐ฒ๐ฝ๐ฎ๐ฟ๐๐ถ๐ป๐ด ๐๐ถ๐๐ต๐ถ๐ป ๐๐ต๐ฒ ๐ป๐ฒ๐
๐ ๐ฐ๐ด ๐ต๐ผ๐๐ฟ๐ (๐๐ผ ๐จ๐๐ ๐ฑ๐ฒ๐๐๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ ๐ฎ ๐ณ๐ถ๐ป๐ฎ๐น ๐ฑ๐ฒ๐๐๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป)
If your customers are due to travel to the UAE within the next 48 hours as their ๐ณ๐ถ๐ป๐ฎ๐น ๐ฑ๐ฒ๐๐๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป, we ๐๐ถ๐น๐น ๐ฎ๐๐๐ผ๐บ๐ฎ๐๐ถ๐ฐ๐ฎ๐น๐น๐ ๐ฏ๐ฒ ๐ฎ๐ฟ๐ฟ๐ฎ๐ป๐ด๐ถ๐ป๐ด ๐ฎ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ for the booking. There is no need to contact us, we will be working through all affected bookings as quickly as possible.
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ป๐ด ๐๐ถ๐ฎ ๐๐ต๐ฒ ๐จ๐๐ ๐๐ผ ๐ผ๐๐ต๐ฒ๐ฟ ๐ฑ๐ฒ๐๐๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ ๐๐ถ๐๐ต๐ถ๐ป ๐๐ต๐ฒ ๐ป๐ฒ๐
๐ ๐ฐ๐ด ๐ต๐ผ๐๐ฟ๐
For customers due to depart within the next 48 hours transiting via the UAE and Middle East, we ๐๐ถ๐น๐น ๐ฎ๐๐๐ผ๐บ๐ฎ๐๐ถ๐ฐ๐ฎ๐น๐น๐ ๐ฏ๐ฒ ๐ฎ๐ฟ๐ฟ๐ฎ๐ป๐ด๐ถ๐ป๐ด ๐ฎ ๐ณ๐๐น๐น ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ for the booking. If we have already spoken with you and have amended your booking, your amended booking will stand.
๐น ๐ฆ๐ต๐ผ๐๐น๐ฑ ๐๐ผ๐๐ฟ ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ถ๐๐ต ๐๐ผ ๐ฏ๐ผ๐ผ๐ธ ๐ฎ ๐ป๐ฒ๐ ๐ต๐ผ๐น๐ถ๐ฑ๐ฎ๐, ๐ฝ๐น๐ฒ๐ฎ๐๐ฒ ๐ฐ๐ฎ๐น๐น ๐๐ต๐ฒ ๐๐ฎ๐น๐ฒ๐ ๐ฐ๐ฒ๐ป๐๐ฟ๐ฒ ๐ผ๐ป ๐ฌ๐ด๐ฌ๐ฌ ๐ฌ๐ญ๐ฐ ๐ณ๐ณ๐ณ๐ณ ๐ผ๐ฝ๐๐ถ๐ผ๐ป #๐ญ.
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐๐ฟ๐ฎ๐๐ฒ๐น๐ถ๐ป๐ด ๐๐ผ ๐ผ๐ฟ ๐๐ฟ๐ฎ๐ป๐๐ถ๐๐ถ๐ป๐ด ๐๐ถ๐ฎ ๐๐ต๐ฒ ๐จ๐๐ ๐ผ๐ป ๐๐ผ ๐ผ๐๐ต๐ฒ๐ฟ ๐ฑ๐ฒ๐๐๐ถ๐ป๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ณ๐๐ฒ๐ฟ ๐ฌ๐ฑ ๐ ๐ฎ๐ฟ๐ฐ๐ต ๐ฎ๐ฌ๐ฎ๐ฒ
If your customerโs journey involves travel to the UAE or transiting through the UAE on their way to another destination departing after 05 March, please do not contact us until 48 hours prior to departure and our team will support and advise options. As this is a fluid situation, we need to prioritise those customers immediately impacted. We thank you for your support and understanding.
๐๐๐๐๐ผ๐บ๐ฒ๐ฟ๐ ๐ฐ๐๐ฟ๐ฟ๐ฒ๐ป๐๐น๐ ๐ถ๐ป ๐ฟ๐ฒ๐๐ผ๐ฟ๐ ๐ถ๐บ๐ฝ๐ฎ๐ฐ๐๐ฒ๐ฑ ๐ฏ๐ ๐ฐ๐ฎ๐ป๐ฐ๐ฒ๐น๐น๐ฒ๐ฑ ๐ณ๐น๐ถ๐ด๐ต๐๐:
For your customers who have reached their return date and have not been able to travel, they must call our resort line on 01772 550 185 FREEPHONE: 0800 054 6825.
๐น We strongly advise that you follow the most up-to-date travel advice from the UK Foreign Office and register your presence to receive alerts and updates. You can access official guidance via the FCDO website: https://bit.ly/3NbYAEa
๐น It is also essential that passengers register their details in the Manage my Booking section of the airline website as they may contact passengers directly with alternative repatriation flights.
