25/10/2026
📢 **IMPORTANT CUSTOMER UPDATE – DIAMOND TRAVEL WARRINGTON**
📞 **Our Sincere Apologies for Recent Telephone Issues**
We would like to sincerely apologise to any customers who have experienced difficulties contacting our Warrington office over recent weeks.
During September and early October, we experienced a technical fault with our telephone system, which caused difficulties for customers trying to reach us. Unfortunately, some calls were unable to connect at all.
Although the initial fault was addressed, the telephone routing was subsequently configured incorrectly, resulting in some calls being directed to another of our offices.
Unfortunately, this also meant that some customers may have received quotations based on that office's pricing rather than the correct **Diamond Travel Warrington rates**.
✅ **THE GOOD NEWS – EVERYTHING IS NOW RESOLVED!**
We are pleased to confirm that both the original telephone fault and the subsequent routing issues have now been fully corrected.
Our Warrington telephone line is now operating correctly, and calls are being directed to the appropriate team.
💷 **DID YOU RECEIVE A QUOTE FROM US DURING SEPTEMBER OR EARLY OCTOBER?**
If you contacted us during this period and received a quotation, particularly if you decided not to proceed with a booking, we would love the opportunity to welcome you back.
As some quotations may have been calculated using another office's pricing, **the price you were originally given may not have reflected our correct Warrington rates.**
We would be more than happy to review your original quotation and confirm whether there is any difference.
There is absolutely no obligation to book.
💙 **THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING**
We also want to apologise to anyone who struggled to get through to us, experienced delays, or was inconvenienced by these issues.
We understand how frustrating communication difficulties can be, particularly when you are trying to arrange important travel plans.
Whether you are a regular customer or someone who contacted us for the first time, your custom is genuinely appreciated.
We remain committed to providing the reliable, friendly and competitively priced local service that our customers expect from Diamond Travel Warrington.
📞 **CONTACT OUR WARRINGTON TEAM**
**01925 500 235**
Whether you would like us to review a previous quotation, arrange a new booking or simply discuss your travel requirements, we would be delighted to hear from you.
Thank you once again for your continued support.
💎 **The Diamond Travel Warrington Team**
