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Monday 09:00 - 17:00 Tuesday 09:00 - 17:00 Wednesday 09:00 - 17:00 Thursday 09:00 - 17:00 Friday 09:00 - 17:00

Mplus

Name: Mplus
Address: Heinzelova 62A, Zagreb, 10000, HR
Telephone: +38516387634

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Mplus, Heinzelova 62A, Zagreb.

Mplus is an Experience Intelligence Provider that engineers AI and human expertise together to design and operate customer experience systems that deliver measurable growth. Mplus is the fastest-growing BPO solutions provider in Europe with over 15 years of experience in multiple industries and more than 12,000 professionals across 36 locations in 14 countries. With a sharp focus on turning every

customer contact into added value, Mplus delivers a 360° approach to customer experience design through its flexible customer experience solutions, best-in-class BPO services, and in-house process optimization technologies that are tailored to meet the demands of the ever-changing environment.

17/08/2026

We’re starting the week with some good news! 🏆

Our Mplus Global Mentoring Program has won Silver at the Brandon Hall Excellence Awards 2026, in the Best Leadership Development category.

The program brings together mentors and mentees from 7 countries, creating space to learn from each other, share knowledge, and grow together. 🌍

And we’re especially happy to see women making up 60% of both our mentors and mentees. 🧡

This award belongs to everyone who shared their experience, challenged ideas, supported others, and helped make the program what it is today.

Congratulations to all our mentors and mentees! 👏

🔗 Read the full story on our website, link is in the first comment.

12/08/2026

In the age of AI, the real advantage isn’t more technology, it’s knowing how to turn intelligence into ex*****on.

And that takes people who know how to understand customers, solve problems, make decisions, and put ideas into practice.

We believe that as technology evolves, skills, experience, and human understanding become even more valuable.

😎 And that’s where Experience Intelligence comes in. Swipe to find out more.

28/07/2026

AI is everywhere.

But great customer experiences are still built by people, technology, and the expertise behind them.

Swipe through to see what powers Experience Intelligence. 👉

21/07/2026

Customer experience is changing, and so are we.

Experience Intelligence brings together human expertise and AI, to create better experiences for customers.

Discover what it’s all about. 👇

07/07/2026

Customer experience is changing.

For years, companies focused on doing things faster:
➡️ managing higher volumes
➡️ adding more automation
➡️ improving results

But AI alone is not the answer. What matters is bringing together human expertise, smart technology and the right processes to create experiences that truly make a difference.

See how different approaches create different outcomes , and why the future of customer experience needs a smarter operating model.

06/07/2026

Can someone please let FIFA know that we changed our logo?

It’s time for an update. 🙃

02/07/2026

Meet GlasAI: an AI virtual assistant designed to help Croatian citizens quickly find reliable information about elections and referendums.

Developed by Bulb Tech, part of Graia, together with KING ICT , GlasAI provides answers based exclusively on official and verified sources, making important public information easier to access whenever it's needed.

A project we're proud to have delivered together with the Ministry of Justice, Public Administration and Digital Transformation and the State Electoral Commission.

24/06/2026

Introducing Mplus 2.0

A new era where AI and human expertise are engineered together.
We don’t just deliver parts of the journey. We own the system end-to-end, operating the intelligence behind how companies engage with their customers and finally unpacking the insights for all your teams to see, act upon, own and be proud of the outcomes.

Welcome to a world where CX is no longer managed as an operational function, but engineered as an integrated, real-time, data-driven system that drives revenue and retention.
Mplus. Your Experience Intelligence Provider.🚀

🫵 Discover how we can create measurable impact for your business on our new website. Link in bio.

10/06/2026

Croatia's central government portal now runs on AI built by our team.

A new AI-powered virtual assistant is now helping Croatian citizens access public services faster and more easily, directly through gov.hr.

Developed by Bulb Tech, part of Graia, together with KING ICT , the assistant allows citizens to ask questions in plain language and receive accurate answers in seconds, anytime, day or night.

Built specifically for a government environment, the solution relies exclusively on verified, daily-updated official information and does not store personal data.

This is what AI looks like when it moves beyond experimentation and into everyday life: helping people find the information they need, when they need it.

Congratulations to the teams at Ministarstvo pravosuđa, uprave i digitalne transformacije , KING ICT , and Bulb Tech on bringing this project to life.

03/06/2026

14 days. 370 participants. 11 countries. One shared goal: move more.

The Move & Groove Challenge united colleagues from across the Mplus Group as part of Bosqar Invest's ESG initiative, proving that small daily habits can lead to remarkable results.

Together, we walked an impressive 39,958,946 steps, covering 28,542.10 km: the equivalent of nearly 3 years of non-stop walking, or a journey from New York to Sydney and back.

Hats off to our top individual performer from Serbia, who reached an outstanding 753,771 steps, and to our winning team from Slovenia, with an average of 165,070 steps per person.

But Move & Groove was never really about the numbers.
It was about movement, consistency, community, and building habits that last.

Thank you to everyone who joined us. Let's keep moving and grooving. 💚

Address

Heinzelova 62A
Zagreb
10000

Opening Hours

Monday	09:00 - 17:00
Tuesday	09:00 - 17:00
Wednesday	09:00 - 17:00
Thursday	09:00 - 17:00
Friday	09:00 - 17:00

Telephone

+38516387634

Website

https://mplusgroup.eu/

Alerts

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