08/12/2025
MIA webinar on: Knowledge Management Process, Tools and Performance In A Digital Economy” will be held on 15 December 2025.
The main objectives and benefits of this Master Class include:
• Understand the historical and current development of knowledge management;
• Integrates business strategy into strategic knowledge management;
• Identify the business strategy includes corporate vision and mission with SMART goals (Specific, measurable, achievable, relevant and time-bound efforts);
• Understand your organization SWOT (Strengths, Weaknesses, Opportunities and Threats);
• Create the business canvas, such as lean canvas
• Identify key focus areas in KM Process (knowledge 4C) includes talent management, customer management, innovation management and financial management;
• Setting up KM Objective, KM process and KM outcome;
• Setting up your corporate objective, measure and target;
• Carry out ratio analysis and Key Performance Indicators;
• Integration of strategic knowledge management, process and organizational performance;
• Carry out performance measurement using Balance Scorecard;
• How to implement e-learning and online knowledge management centres;
• The use of Artificial Intelligence in business; and
• Use social media and internet marketing to accelerate performance.