23/09/2025
‼️Guest Awareness: GUEST GOT UPSET BECAUSE WE WILL NOT SHOULDER THE PET HOTEL FEE.
Si host (Jhona): PUMATOL 🙄🙄
Our unit is truly pet friendly.
We have already welcomed Golden Retrievers, Huskies, and even a St. Bernard in the past, and we continue to accommodate them. All of us unit owners have our own fur family members, and one of us even rescues cats, so we truly understand how important every fur family is.
Context:
Our unit in Moldex Residences is around 28sqm including the balcony. This guest wanted to book it for a one-month stay, and we truly appreciated her interest in choosing us.
We asked about the breeds of her dogs,
and while we were excited at first, we carefully evaluated the situation. As a Golden Retrievers owner myself, I know how large breeds behave, and having three big dogs for a full month in a compact space is simply a different case. So we took extra time to discuss and evaluate the situation as this was also the first time we received such an inquiry, so our team thoroughly discussed and assessed it.
We were truly sorry that we could not accommodate this request for the long-term stay, and we really say sorry, because as much as we want to accomodate them and all the dogs, we really find it impractical for us for business reasons, BUT we made sure our support did not stop there. To be helpful, we also offered to recommend some trusted pet hotels here in Baguio that we personally know instead of them looking for themselves. And our plan is to guide them through it…
What happened next:
We are not expecting to appreciate or anything, actually we will not be surprised if this guest will just turn us down. But to our suprise, the guest became upset not because we could not accept the pets, but because we tell her we will NOT SHOULDER the pet hotel fee. and that expectation is beyond any host’s responsibility.
While we understand frustration, what followed after that including sarcasm, threats, and unnecessary attitude, this is something we do not tolerate.
This is not a case of “the customer is always right.” RESPECT must go both ways. And God knows how much patience , and help we do for every guest we have and we will have, kahit nasa inquiry stage palang, we are so much willing to extend our help…
But this case- we need to answer back!
Because of her direct threat to damage our reputation, we had no choice but to respond with sarcarsm… and yes, papatol kami when there’s a threat!!!
So if you happen to see posts or screenshots about us elsewhere, please know this is the full conversation and the true context.
For reference, her one-month booking would have been about ₱80,000 for two guests plus 3pets (we do not have knowledge of the breeds yet so we asked) but we had already applied a ₱20,000 long-stay discount, bringing it down to around ₱60k ish as a gesture of goodwill on our part.
So to you Ms. Seandrè we trully pray that you’ll find a unit for 2k/day having all three large family members , or find a host who will shoulder their pet hotel fee for you just so you’ll become satisfied that they are pet friendly.☺️
