25/08/2023
Lufthansa Airlines CEO Jens Ritter adopted an unconventional approach to gain fresh perspectives by working as a cabin crew member on a flight from Frankfurt, Germany, to Riyadh and Bahrain. Sharing his experience on LinkedIn, Ritter expressed the value of changing perspectives to gain new insights.
Despite his long association with the Lufthansa Group, he had never before worked as part of the cabin crew, which made the experience particularly enlightening. Ritter found the tasks on board both interesting and challenging, including addressing unforeseen issues such as discrepancies between menu cards and actual meals. He lauded the cabin crew's welcoming nature and expressed his enjoyment in assisting passengers, emphasizing that the experience would impact his decision-making as CEO.
Jens Ritter, the CEO of Lufthansa Airlines, pursued an unconventional approach to gain novel insights by participating as an additional cabin crew member on a flight from Frankfurt to Riyadh and Bahrain. In a LinkedIn post, Ritter highlighted the significance of altering viewpoints to foster fresh perspectives.
Despite his extensive history with the Lufthansa Group, this experience marked his first time working within the cabin crew. He found the tasks intriguing and demanding, notably managing unexpected situations like meal discrepancies. Ritter's appreciation extended to the welcoming cabin crew and passengers, as he assisted in both business and economy class. He noted that this experience would inevitably influence his decision-making as CEO, as firsthand involvement in onboard operations provided valuable insights.