14/07/2025
At Epic Travel Designer, we value transparency โ which is why we share both glowing testimonials and difficult reviews. We believe that honesty is the foundation of trust, and we owe it to our clients โ past, present, and future โ to be open and accountable.
๐ Our many positive reviews are a testament to the quality, care, and creativity we bring to every journey.
But we also believe that occasional negative reviews help us grow โ by prompting thoughtful reflection and helping us refine our processes.
This is one of the very few negative reviews (fewer than five) we've received in over a decade of designing meaningful, bespoke travel. While we regret this clientโs dissatisfaction, we also see this as an opportunity to reaffirm our values and improve how we work.
Client review as posted:
"๐ผ ๐๐๐๐๐๐๐ ๐ธ๐๐๐ ๐๐๐๐ฃ๐๐ ๐ท๐๐ ๐๐๐๐๐ (๐ธ๐๐๐ ๐๐๐๐ฃ๐๐ & ๐๐๐ข๐๐ ๐๐ก๐ ๐ฟ๐ก๐) ๐๐๐ ๐ ๐๐ข๐ฅ๐ข๐๐ฆ ๐ก๐๐๐ ๐ก๐ ๐๐๐ก๐๐๐๐๐๐. ๐ผ ๐๐๐๐ ๐กโ๐ ๐$750 ๐ข๐๐๐๐๐๐ก ๐๐๐ ๐ "๐๐๐ ๐๐๐๐ข๐๐๐๐๐๐" ๐๐๐๐๐๐ ๐๐ ๐๐๐, ๐๐๐ ๐๐ ๐๐ ๐กโ๐ ๐๐๐๐๐๐ ๐ ๐๐ ๐ ๐๐ข๐๐๐ฆ ๐๐ข๐ ๐ก๐๐๐๐ ๐๐ ๐๐ก๐๐๐๐๐๐๐ฆ ๐ค๐๐กโ ๐๐ข๐๐๐ก๐๐ ๐๐ฅ๐๐๐๐๐๐๐๐๐ ๐๐๐ ๐๐๐ก๐๐๐๐๐ ๐๐๐๐๐๐๐.
๐โ๐๐ก ๐ผ ๐๐๐๐๐๐ฃ๐๐ ๐ค๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐ก๐, ๐ฃ๐๐๐ข๐ ๐๐ข๐ก๐๐๐๐ ๐ค๐๐กโ ๐๐ ๐๐๐๐๐ ๐๐๐๐๐ฆ ๐ ๐โ๐๐๐ข๐๐, ๐๐ ๐๐๐ ๐ก ๐๐๐๐๐๐๐๐ค๐, ๐๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ก๐๐๐๐ ๐๐ ๐๐๐ก๐๐ฃ๐๐ก๐๐๐ . ๐ท๐๐ ๐๐๐ก๐ ๐๐ข๐๐ก๐๐๐๐ ๐๐๐๐๐๐ค-๐ข๐๐ ๐กโ๐๐๐ ๐ค๐๐ ๐๐ ๐๐๐๐๐๐๐๐๐ข๐ ๐๐๐๐๐๐๐ ๐ .
๐โ๐๐ ๐ผ ๐๐ข๐๐ ๐ก๐๐๐๐๐ ๐กโ๐ ๐๐๐๐๐ฃ๐๐๐๐๐๐๐ , ๐กโ๐ ๐๐๐๐๐ก ๐ต๐๐ ๐ก ๐๐๐ ๐ข๐๐๐๐๐ก๐๐๐๐๐๐ฆ ๐ก๐๐๐๐๐๐๐ก๐๐ ๐กโ๐ ๐๐๐๐๐๐๐๐๐๐ก ๐๐๐ ๐๐๐๐๐๐๐๐ ๐กโ๐ ๐๐๐ก๐ก๐๐ ๐๐๐๐ ๐๐-- ๐คโ๐๐๐ ๐๐๐๐๐๐๐ ๐กโ๐ ๐๐ข๐๐ ๐๐๐๐ข๐๐ก ๐๐ ๐$750 ๐๐๐๐. ๐ผ ๐ค๐๐ ๐๐๐๐ก ๐ค๐๐กโ ๐๐๐กโ๐๐๐ ๐๐ ๐๐๐๐ ๐ฃ๐๐๐ข๐.
๐ผ โ๐๐ฃ๐ ๐ค๐๐๐๐๐ ๐ค๐๐กโ ๐๐กโ๐๐ ๐๐ข๐ฅ๐ข๐๐ฆ ๐ก๐๐๐ฃ๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐ ๐ข๐โ ๐๐ ๐ฟ๐๐โ๐ก๐๐๐๐ก ๐๐๐๐ฃ๐๐ ๐๐๐ ๐๐๐๐ก๐ก ๐ท๐ข๐๐ , ๐คโ๐ ๐๐๐๐๐ ๐๐๐๐๐, ๐๐๐๐๐๐ ๐ ๐๐๐๐๐ ๐๐๐๐๐๐ ๐๐๐ ๐๐๐๐๐๐ ๐๐๐๐ข๐๐ ๐ก๐๐๐ ๐๐๐ฆ ๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ ๐๐๐๐๐๐ก๐๐๐๐ก. ๐โ๐๐ก ๐ผ ๐๐ฅ๐๐๐๐๐๐๐๐๐ ๐ค๐๐กโ ๐ธ๐๐๐ ๐๐๐๐ฃ๐๐ ๐ท๐๐ ๐๐๐๐๐ ๐๐ ๐๐๐ ๐๐๐๐๐ค ๐กโ๐ ๐ ๐ก๐๐๐๐๐๐ ๐๐ฅ๐๐๐๐ก๐๐ ๐๐๐๐ ๐ ๐๐๐ ๐๐๐๐ ๐ก๐๐๐ฃ๐๐ ๐๐๐๐๐๐ฆ.
๐ผ โ๐๐ฃ๐ ๐๐๐๐๐ ๐ ๐๐๐๐๐๐ ๐๐๐๐๐๐๐๐๐ก ๐ค๐๐กโ ๐ถ๐ด๐๐ธ ๐๐๐๐๐๐๐๐๐ . ๐ผ โ๐๐๐ ๐กโ๐๐ ๐๐๐ฃ๐๐๐ค ๐ค๐๐๐ โ๐๐๐ ๐๐กโ๐๐๐ ๐๐๐๐ ๐๐๐๐๐๐๐๐ ๐๐๐๐๐ ๐๐๐๐ -- ๐๐ ๐๐๐๐๐๐๐๐ฆ ๐ก๐๐๐ฃ๐๐๐๐๐๐ ๐๐ฅ๐๐๐๐ก๐๐๐ ๐๐๐๐๐ข๐๐ก๐๐๐๐๐๐ก๐ฆ, ๐ก๐๐๐๐ ๐๐๐๐๐๐๐ฆ ๐๐๐ ๐๐๐๐๐๐ ๐ ๐๐๐๐๐๐๐ ๐"
๐ข๐๐ฟ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ฒ:
"At Epic Travel Designer, we specialise in curating highly personalised, bespoke journeys. We welcome evolving preferences and changes throughout the process โ it is precisely this flexibility and attention to detail that makes each itinerary meaningful and unique.
However, a successful luxury travel planning experience depends on a foundation of mutual trust, open collaboration, and shared values. In this case, that alignment was unfortunately absent from the outset.
While you claim you were โpromised detailed pricing,โ our FAQ and consultation process clearly state that we do not provide line-by-line itemised cost breakdowns. As is standard in luxury travel design, we offer bundled, integrated pricing that reflects curated experiences, logistical coordination, and access to vetted partners โ not transactional line items. This is communicated transparently on our website before any fee is collected.
Despite these clear terms, you later demanded granular costing beyond the scope of our offering. Nearly every recommendation โ from accommodations to experiences โ was questioned rather than discussed collaboratively. You misunderstood the essence of luxury travel planning, treating it as a transactional exchange rather than a creative, consultative partnership.
We also received multiple emails in rapid succession, including over weekends, without allowing us a fair opportunity to respond. The tone became increasingly accusatory and confrontational, which created a communication environment that compromised the wellbeing of our team. Our travel designers pour their heart and soul into each itinerary, and we have a responsibility to safeguard their morale and focus.
We had, in fact, offered to refund the design fee in full before the planning process began when we sensed a mismatch in expectations. You chose to proceed. After significant time and effort had been invested, we made the professional decision to terminate the engagement, in line with our non-refundable fee policy, which was also made clear from the start.
We respect your rights to share your perspective, and we are equally committed to presenting the full context. We remain proud of our approach, which has served thousands of discerning clients who value meaningful design, integrity, and a truly collaborative travel experience."
At Epic Travel Designer, we pour ๐ผ๐๐ฟ โค๏ธ๐ฎ๐ป๐ฑ ๐๐ผ๐๐น ๐ถ๐ป๐๐ผ ๐ฒ๐๐ฒ๐ฟ๐ ๐๐ฟ๐ถ๐ฝ ๐๐ฒ ๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ. Whether itโs a family vacation, a solo adventure, or a dream honeymoon, we remain committed to our clients โ and to the belief that ๐ด๐ฟ๐ฒ๐ฎ๐ ๐๐ฟ๐ฎ๐๐ฒ๐น ๐ฑ๐ฒ๐๐ถ๐ด๐ป ๐๐๐ฎ๐ฟ๐๐ ๐๐ถ๐๐ต ๐บ๐๐๐๐ฎ๐น ๐๐ฟ๐๐๐, ๐ฟ๐ฒ๐๐ฝ๐ฒ๐ฐ๐, ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐น๐น๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ถ๐ผ๐ป.
Thank you for allowing us to serve you, and thank you for growing with us.โบ๏ธ๐
