27/02/2026
American Express KrisFlyer Ascend Card Annual Fee Renewal 10000 miles discount voucher and KrisFlyer Spontaneous Escapes
Was booking my redemption flight between Singapore and Sydney under Spontaneous Escapes for 16th March 2026 and 18th March 2026 and hit into some roadblocks...
1st, I am not able to book the flights in 1 single booking eventhough both flights that I want are available under the Spontaneous Escapes promo rate of 20300 miles 1 way. When I specify a round trip redemption booking, it shows availability for redemption only at 107500 miles as per 1st picture below. I need to book each leg standalone to get the promo rate of 20300 miles 1 way as per 2nd and 3rd picture below. Well, to save 66900 miles, I have to jump a bit of hoop here I guess.
But after booking the 1st flight from Singapore to Sydney, I had 10746 miles left in my KrisFlyer account and a 10000 miles redemption discount voucher from American Express for my KrisFlyer Ascend card annual fee renewal. So I guess I have enough to redeem my flight back from Sydney to Singapore at 20300 miles right? Wrong! When I made the booking, it insisted that I need to pay cash to topup 9554 miles for the redemption. I looked at the terms and conditions of the voucher and it does not say anything that prevents me from using the voucher. But the Singapore Airlines customer service staff at Ion Orchard says that as Spontaneous Escapes is a promo rate, it cannot be combined with any other discount or promotion. However, I managed to transfer another 10000 miles from Citibank and boost my miles balance to 20746 miles. After that, I am able to apply the Amex 10000 miles discount voucher and redeem the flight at 10300 miles as per picture 4 below. It baffles me on why I can only use the discount voucher after I have sufficient miles on my KrisFlyer account balance.
American Express KrisFlyer by SIA Group Singapore Airlines
