08/07/2025
Not a usually travel post but I want to get this shared wide to show how the RAC treat customers and how they have left me. They dont stick to any of their values that are advertised on their website:
" The RAC's core values for customers center around providing reliable breakdown assistance, excellent service, and peace of mind. They emphasize trust, customer satisfaction, and a commitment to continuous improvement in their services. This includes being there when needed, offering fair value, and providing a range of driving-related products and services. "
I broke down over a week ago, RAC came out quickly and stated that a fuel injector was gone on my car and advised me to drive home with him following and he would book me a repair. They came on the Wednesday, replaced the fuel injector and I thought id take the car out to check it before my commute the following morning. I broke down again, RAC came out again and he was shocked that it had been cleared and that I had broke down again, they thought the wrong injector had been replaced, but the RAC man was disgusted that i had been left in such an unsafe position. I got towed home and had to wait until Friday for a mechanic again. Friday came and the mechanic stated that the fuel injector was misdiagnosed and it wasn't that at all, but the turbo which had now flooded everything and needed repairing, despite paying over £800 for the car to be repaired 2 days before. I got told I should never have been made to drive it home!
I got told I would recieve a call from a manager as it was their fault as it was misdiagnosis, im still awaiting this call, 7 days later. I've rang several times, get pushed from pillar to post. I've explained my car is my work due to working in the community within the NHS, yet they don't care. I asked to speak to a manager and got told no managers were working!!! So now im over £800 down with a car that is worse off than when I first broke down and getting no where with the RAC. I have a car that can't be moved sat on my drive, with no idea what it's going to cost, on top of the money ive already paid for the repair that didnt even need doing!!!