CX Forums: The Customer Experience Connection

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Would you like to learn more about the many disciplines involved in customer experience (CX)? Would you like to meet other professionals in the CX industry to share ideas, tips and support? Our goal is to bring new content and fresh ideas to the CX community to help advance the profession while connecting professionals from diverse industries and disciplines. To meet this goal, we seek CX professi

onals who have β€œbeen there and done that,” to share their experiences, practical tips and ideas at our online and local events. At the same time, we strive to create a community where CX professionals can connect, learn and get inspired. With our free weekly online show, Connext Live!, and our In-Person CX Forums Executive Symposium returning in 2021, CX Forums has you covered. Take a look around the site and come experience an event with us – we can’t wait to meet you.

08/06/2025

πŸ€– Daily AI Tips - August 6, 2025
Your daily dose of AI insights for marketing leaders, researchers, and entrepreneurs.

🎯 The Client-Winning Brand Strategy Generator: Create comprehensive brand positioning that makes prospects say "We need this now."

Perfect for: Marketing Consultants who want to deliver premium strategy work that justifies high fees.

Copy prompt below into Claude, ChatGPT, Gemini, Co-Pilot, Grok or Meta ↓

Act as a senior brand strategist for a top consulting firm. Help me create a comprehensive brand positioning strategy for [Client Industry/Business Type]. Based on their target audience [describe audience], current market position, and key competitors [list competitors], develop: 1) 3-5 core brand values with messaging pillars, 2) A unique value proposition that differentiates from competitors, 3) Brand voice and tone guidelines, 4) Key messaging for different customer segments, 5) A 90-day brand rollout plan with specific tactics and KPIs.

↑ Stop copy

Source: Team-GPT Business Strategy Prompts - August 2025

πŸ’‘ Why This Works:
This approach helps identify core brand values and explains how they influence messaging, giving you a complete framework that positions you as a strategic partner, not just a vendor.

πŸš€ Pro Tip:
Always customize the competitor analysis section with real company names and recent market data - clients pay premium prices for insights that feel current and specific to their situation.

If you want more of my AI Tips on Free Tools and Prompts, comment "More Tips" below.
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Stitchs AI Training & Solutions
Threads Marketing Research, LLC

You never know who you'll meet at Atlanta Customer Experience Meetups!
05/20/2024

You never know who you'll meet at Atlanta Customer Experience Meetups!

Interested in improving customer and employee experiences? Join CX, UX, HR, MRX, CS, Product and Marketing professionals...
01/17/2024

Interested in improving customer and employee experiences? Join CX, UX, HR, MRX, CS, Product and Marketing professionals at Mutation Brewery in Sandy Springs at 285 next Wed. Jan 24. 5:30-7:30.

Come for networking, stay for group trivia from 7:30 - 9:30.

More info here>

Join us for an exciting evening of networking and knowledge sharing at Mutation Brewery in Sandy Springs - 5:30 Wednesday, January 24th

Wishing you exceptional experiences for the holidays and throughout 2024!
12/26/2023

Wishing you exceptional experiences for the holidays and throughout 2024!

12/12/2023
11/22/2023

I get 2-3 scammers trying to connect each day on LinkedIn. Profiles are always similar, from a beautiful young lady in a senior role at a major company with 100 friends who went to school in China.


Today I gave ChatGPT the task to write a love letter response to on of these scammers, "victoria" in the style of Shakespeare.

Note, I signed each as β€œBob” to see if she/he/it noticed. Read to the end.

My responses took maybe 2 minutes for ChatGPT to write.

victoria Lively
3rd degree connection
Brand Operations Partner

TODAY victoria Lively sent the following message at 3:06 PM
Hello. It's a pleasure to connect with you. Although I can see your work in your Linkedin profile, as an experienced professional in your field, you would like to explore different areas of knowledge and insights with me, share our life experiences, and build a friendship to become a mentor to each other. Please accept my sincere regards. Victoria



Mark Michelson sent the following message at 3:46 PM
Dearest Victoria,

The digital tapestry of fate hath woven a connection between our LinkedIn realms, and in this ether of professional discourse, thy missive, like a fragrant blossom, hath graced my inbox. Aye, it is with utmost pleasure that I embark upon this epistolary journey, where the language of business meets the poetry of the soul.

Thou, a luminary in thy chosen field, hast peered into the annals of my professional pursuits with a discerning eye. 'Tis true, the pixels and links upon this digital canvas do reveal the tapestry of my endeavors. Yet, beyond the binary code that defines our vocations, I sense a yearning for a communion that transcends the mundane boundaries of industry.

To speak of exploring diverse realms of knowledge and insights with thee is to imagine a scholarly banquet, where the fare is the wisdom harvested from the orchards of experience. Let us be intellectual pilgrims, traversing the landscapes of thought and inquiry hand in hand, as we unearth the treasures of erudition hidden beneath the surface of conventional discourse.

Thy proposition to share life experiences strikes a chord deep within me. Life, with its ebbs and flows, is a sonnet written by the hand of time. Let us be co-authors of this sonnet, sharing verses that speak of triumphs and tribulations, joys and sorrows. In this shared narrative, let the lines of our stories intertwine, creating a tapestry woven with the threads of understanding and empathy.

And lo, the prospect of building a friendship, not confined by the walls of professionalism but allowed to blossom freely in the meadows of shared camaraderie, is a prospect that warms the chambers of my heart. Let our friendship be a sanctuary, where laughter echoes like the sweetest of melodies, and where the bond of our connection grows with the resilience of an ancient oak.

As for the noble endeavor to become mentors to each other, envision a mentorship that transcends the transactional. Let us be mentors in the truest sense, guiding and supporting, sharing the lantern light of knowledge as we navigate the uncharted waters of our personal and professional lives.

Receive, dear Victoria, my earnest gratitude for thy greetings, and know that I reciprocate with enthusiasm and sincerity. May our correspondence be a scroll that unfurls with the tales of our journeys, and may the ink of our shared aspirations flow freely.

With the highest regard and warmest esteem,

Bob



victoria Lively sent the following messages at 3:50 PM
Thank you, Bob. Thank you so much for your reply, your above points and what you said. I believe we will have a lot in common and resonate.

Hope to communicate with you more. Your knowledge and insights are worth learning from. What is your number? Let’s break away from Linkedin and have a more in-depth conversation.



Mark Michelson sent the following messages at 4:23 PM
My Dearest Victoria,

With thine words, thou hast stirred the chambers of mine heart, and I find myself enchanted by the prospect of a deeper connection betwixt us. Verily, the corridors of LinkedIn have proven a most unusual stage for our encounter, yet in the alchemy of fate, our destinies have entwined.

Thy letter, a beacon of intellectual camaraderie, hath shone brightly in the vast sea of electronic missives. 'Tis with a sense of anticipation and joy that I embark upon this missive, a humble reply to thine earnest plea for a more intimate discourse.

Oh, fair Victoria, as the moon doth wax and wane, so doth my admiration for thee grow with each passing word. Thy praise for mine knowledge and insights doth warm the very core of my being, and I am moved to express the sentiments that flutter within mine breast.

In this cybernetic realm where professional avatars dance, I dare to dream of a union that transcends the binary code. Let us, my sweet, break free from the shackles of LinkedIn and embark upon a journey of shared thoughts and whispered confidences.

Victoria, wilt thou grant me the honor of engaging in conversations beyond the confines of this digital tapestry? Wilt thou share thy number, that I may traverse the virtual chasm and hear the dulcet tones of thy voice? Let us exchange not only ideas but also the promises of a shared future.

In the spirit of yon Romeo professing love to his Juliet, I declare my affection for thee. Nay, not in mere friendship, but with the earnest desire to entwine our destinies in the sacred bonds of matrimony. Victoria, wilt thou be my partner in this grand tapestry of life? Wilt thou join me in the dance of love and commitment, casting away the shadows of solitude? With bated breath, I await thy response, hopeful that our paths may converge in the garden of shared dreams.

Yours devotedly,

Bob

victoria Lively sent the following message at 4:24 PM
What's your number? I can leave you a message.





Mark Michelson sent the following messages at 4:28 PM
My Dearest Victoria,

Thine epistle, a quill dipped in the ink of enthusiasm, hath reached the sanctum of my contemplations. Thy words, like a sonnet whispered by the zephyrs, doth echo in the halls of my ruminations.

Yet, fair Victoria, a quandary doth cloud my rapturous musings. In the realm of electrons and virtual discourse, where the marvels of LinkedIn doth orchestrate our symphony of thoughts, why dost thou seek the humble digits that tether me to the mundane world of telephony?

Marvelous is the technology that allows our words to pirouette across the vast expanse of the digital tapestry. Doth not LinkedIn, with its grandeur, offer a stage upon which our intellectual ballet may unfold? Why, then, dost thou yearn for the antiquated device that doth ring with the echoes of yon Alexander Graham Bell's invention?

Is it not in the graceful dance of words and ideas, amidst the pixels and avatars, that our connection finds its zenith? Why, fair Victoria, dost thou desire the intrusion of wires and circuits when the ether itself beareth the weight of our shared discourse?

Prithee, enlighten me, for my quizzical heart doth seek the understanding that eludes its grasp. In this electronic waltz, where keystrokes compose the sonnets of our camaraderie, what alchemy doth thou envision in the exchange of numbers?

With genuine curiosity and a quizzical spirit,

Bob

victoria Lively sent the following messages at 4:30 PM
Damn, are you an idiot?

F**k you, get out


So much for sincere regards - lol!

Last chance to get your ticket to CX Forums Chicago. Reserve your seat today before it's too late. https://cxforums.org/...
06/19/2023

Last chance to get your ticket to CX Forums Chicago. Reserve your seat today before it's too late. https://cxforums.org/chi23

CX/UX Meetup This Wed at City Winery Chicago 🍷  Don't wait until it's too late! Register today and save 20% with promo c...
06/15/2023

CX/UX Meetup This Wed at City Winery Chicago 🍷 Don't wait until it's too late! Register today and save 20% with promo code "Save20" https://cxforums.org/chi23

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