Customer Feedback Systems LP

12/14/2015

Involving Your Leadership Team http://hubs.ly/H01BffS0

Have you ever had a leadership team that was not involved and the patient experience was positive? The answer is probably no. All organizations have leadership teams that are responsible for others. By equipping staff members with the right tools and training, the leadership teams enable them to see…

12/11/2015

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12/08/2015

Customer Feedback Systems is dedicated to improve patient and satisfaction scores. Reach out to us and request a demo by selecting our Contact Us button above or going to: http://www.cfslp.com/contact-us

11/16/2015

The patient experience is key to the success of healthcare organizations. One way to impact the lagging indicators of HCAHPS and social media posts i

10/14/2015

Over the last several weeks, I have had a few conversations where "communication" seems to be the biggest challenge within an organization. Two weeks

10/09/2015

At Customer Feedback Systems we are dedicated in improving the patient and customer experience. We understand everyone is busy but we want to help make life easier by providing a tool that allows an organization to hear in real time what their patients and customers are saying while building deeper relations and improving patient and customer satisfaction scores.

09/29/2015

A benefit for Daniel Kilgore who is battling cancer. The benefit took place on Saturday September 26th with many people coming out to support and donate for her treatments.

09/17/2015

Closing the loop is all about getting back to patients who have taken the time to give you feedback. This can happen in several ways: To cond

09/03/2015

I've always enjoyed finding ways to help my clients succeed. I have not only helped hundreds of clients over the years find complex solutions to their problems with my offerings, but I've always been good at connecting the dots for other problems too. I've recently made some very powerful connectio…

09/03/2015

Focusing On The Action, Not The Metric http://hubs.ly/H017QK70

When taking a closer look into our Rewarding Complaints, we want to emphasize that focusing on the action is more important than focusing on your scores. How come? When you focus on building stronger relationships with your patients and customers and working to improve your areas of weakness, you will start to see your scores improve.

08/25/2015

NPS: A Leading Indicator For The PX http://hubs.ly/H01607s0

The challenge is how to know what customers are feeling and how to establish accountability for the customer experience.