Susy's Paper Crafts, is committed to providing only the very finest shopping experience to our customers. My items are handcrafted with love to ensure your happiness with the products you receive from me. If you are unhappy with any item, please contact me and I will work with you to resolve any issues. All personalized files will require a proof before the file is finalized and emailed. I'm sorry
, but I'm unable to accept returns for personalized or custom products. If you wish to cancel an order, please contact me. A refund will be given if the order has not yet begun production. Any other questions or concerns, please contact me via email at susyspapercrafts [!at] hotmail.com
**I aim for 100% satisfaction. If you are at all unhappy with your order, please let me know, and I will strive to make it right.**
For Digital Files:
All digital files will be emailed to the email address linked to your etsy account. Please note that no physical invitation will be mailed to you. For Paper Crafts:
Please allow approximately 2 weeks for construction, plus time for shipping. All items are shipped via USPS 2-3 day priority mail. All items are designed and assembled by hand in my shop. I do not stock any merchandise. All orders are custom and made to order.
***Sorry, we are unable to ship international. Unfortunately, international mail service is unpredictable and often delayed.***
Send me a message if you are interested in a custom order, I will be happy to work with you!
