06/21/2019
I wanted to share this news with you here this morning please. Everyone booked on these cruises will be receiving an e mail later today but I felt it was important to get the news to you as soon as possible.
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CANCELLATION NOTICE
CARNIVAL VISTA
7/06/2019, 7/13/2019, 7/20/2019
Dear Carnival Vista Guest,
Carnival Vista has been experiencing an issue affecting its maximum cruising speed. Unfortunately, we will be unable to operate the above voyages, as it is necessary to remove the ship from service to complete the required repairs.
We sincerely apologize for the unanticipated disruption to your vacation plans. We are deeply disappointed that we will not be able to deliver the cruise we had planned for you.
We will automatically process a full refund of your cruise fare, including pre-purchased Carnival shore excursions and any FunShop purchases. Please be advised that it could take up to three weeks to process through your bank.
We will reimburse you up to US$200.00, per person, for any independent air expenses and/or change fees. Please submit supporting documentation via email to [email protected].
Since we'd love nothing more than to welcome you back, we will be extending a 100% future cruise credit.* The credit must be used to rebook a sailing taking place before December 20, 2020.
Once again, we are very sorry for the disappointment this has caused and thank you for your understanding. We look forward to welcoming you on a Carnival cruise in the near future.
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I am sure there is a massive dollop of mixed emotion for those affected by this news. I am here to answer any questions or listen to your views and will make sure the right people see them too.
I hope that the complimentary cruise is one that you can book as soon as possible and please know that the crew on all our ships are ready to show you the best of times and give you the fun you so very much deserve
And that includes of course the crew of the Carnival Vista who I hope will be given the chance to serve and entertain you.
Thanks so much and again I am here to listen and to help you all I can.