TripWorks

TripWorks A modern booking platform for the modern tour operator.

08/12/2026

Last week we gave you a heads-up that a new look was coming to Setup. It’s live on your account now — and alongside it, a good round of waiver, messaging and payment improvements. Here’s everything worth a look next time you’re logged in.

✨ Now live

A fresh new look for Setup

Same tools and data — a cleaner, faster design, now live on your account. Everything’s right where it was.A cleaner, faster design. Clearer layouts, easier-to-scan lists, and quicker page loads across every Setup screen.Browse by goal. A redesigned Setup home with a simple side menu, grouped by what you’re actually trying to get done.Find anything fast. Search all of Setup from one place — or ask Beacon and jump straight to the right screen.Nothing you rely on moved. Same features, same data, same steps. Your bookmarks and daily workflow keep working exactly as before.

→ See everything that’s changingNever miss an update

Want a heads-up whenever something new ships? Head to updates.tripworks.com and select Subscribe to Updates — pop in your email to confirm and you’re all set. Unsubscribe anytime.WaiversSigned waivers come back to your queue on a rebook. When a rebook moves a guest to an activity that needs a different waiver, the signed waiver returns to your unassigned queue so you can reassign it instead of asking for another signature. Learn more ›Your unassigned waivers list refreshes on its own as waivers come in — no collapsing and re-opening the panel. Learn more ›Guests who share a name — a parent and child, for instance — can each sign their own waiver.A guest whose name didn’t come through with an OTA reservation can enter it themselves before signing.Every waiver in your Waivers list shows its booking ID, including a second form signed for the same trip.Imports & getting set upUndo an import, even one with balances on it. You can now delete a booking import when the file brought paid balances over from your previous system — so a trial run during setup is always undoable. Learn more ›MessagingManual messages send in the language you select, and a template you’ve already translated is recognized as ready to go. Learn more ›PaymentsThe credit card field in the Payments window loads every time you open it, so you can take a card on the first try.Booking widgetsYour booking widget opens faster for guests.Editing a high-traffic widget loads right away. Learn more ›Behind the scenesAvailability checks and catalog loads got leaner, so booking screens respond faster — especially on large catalogs.Background processing now scales to the work that’s waiting, so your busiest hours keep pace.

Questions? Ask Beacon anytime, or reach out to our support team [email protected].

08/05/2026

Your Setup screens — where you manage your experiences, resources, team, pricing, waivers, and account settings — are getting a cleaner, faster, more modern design. Everything you rely on is still there and works exactly the way it does today; it's just easier to find your way around.

On August 12, the new look comes to your account automatically — nothing for you to turn on or set up.

→ See everything that's changing

Questions? Ask Beacon anytime, or reach our support team ([email protected]).

07/10/2026

It's been a little while since we last posted here, and honestly — we've been heads-down shipping. So rather than let it all pile up, we've pulled together the best of the last few months: the brand-new stuff, the things we've made smoother, and a handful of smaller touches worth a look next time you're logged in. And going forward, you'll be hearing from us here a lot more often.Never miss an update

Want a heads-up whenever something new ships? Head to updates.tripworks.com and select Subscribe — pop in your email to confirm and you're all set. You can unsubscribe anytime, and you'll only hear from us when there's something worth sharing.The big onesAttach photos & files to any trip

Keep signed forms, ID photos, boarding docs, and other paperwork right on the trip they belong to — no more hunting through email. Learn more ›Deposit or pay in full at checkout

Let guests choose to put down a deposit now and pay the balance later, or pay the full amount up front — you decide what's offered. Learn more ›Meet the Lead Center

A home for every lead — capture new ones, tag and organize them, and work each through to a booking without ever leaving TripWorks. Learn more ›Conditional Custom Fields

Show or hide the right questions at checkout based on what a guest picks, so you're only ever asking what matters for that booking. Learn more ›Payments & checkoutReseller invoicing. Track partial payments and spot discrepancies with a clear reseller balance view. Learn more ›A cleaner credit card holds layout in the Payments panel.Separate ticket limits for online and reseller sales. Set different caps for your online and reseller sales on the same time slot, so one channel can't quietly use up the other's spots. Learn more ›Calendar & schedulingSee your calendar by guide. A calendar view organized by guide, plus guide calendar sync so assignments flow to their personal calendars. Learn more ›See every guide assigned to a tour at a glance — no hovering required.Edit public calendar notes right from the calendar view.More pricing control when you rebook. When you move a guest to the same activity on a different day and that day's price is different, you'll now be asked whether to keep the original price or use the new one — so a price change is always your call. Learn more ›Empty time slots stay visible when you filter your calendar by resource.Manifests & day-of operationsManifest CSV export now includes every visible column. Learn more ›Add a promo code column to your manifest view.Custom footers on boarding passes and printed receipts, set per activity. Learn more ›Pickup manifest can now group by pickup time for a cleaner day-of view.Manifest print view now defaults to landscape for wider layouts.Promo & offer codesSet a fixed price directly with an offer code. Learn more ›Cap the number of bookings an offer code can be used for. Learn more ›Bulk-select activities when setting up a promo code.Promo code names now appear on tickets.Resources & add-onsDrag-and-drop sorting to order your resources the way you want. Learn more ›Add-ons can now carry their own capacity limits. Learn more ›A third visibility option for add-ons gives you finer control over where they appear.ReportsHigh Performance Reports. Your biggest reports now load faster.New guest and activity columns on the Sales Detail report.Financial breakdown columns added to the Custom Field report.Messaging & notificationsConditional content blocks in message templates. Show or hide sections based on the booking. Learn more ›Reschedule emails now clearly show the old details next to the new ones. Learn more ›SMS templates now keep their paragraph and line breaks when sent.Better visibility into undeliverable texts, so you know when one bounces.Team & setupChoose the default access level when inviting new team members. Learn more ›Hardware and payment devices now live together in a cleaner Setup area.Sort your product list quickly to find what you need.Search the audit log to track down changes faster.A few things behind the scenes

We also made some improvements you won't see but will feel: the platform now stays up and running even while we're rolling out updates, so you won't get bumped mid-task — and your calendar keeps up with availability changes faster than before.

04/16/2026

This week's update is a big one. We've been hard at work on the things that matter most to you - a completely redesigned manifest, Voucher Codes and Seat Maps for all accounts, calendar sorting by time slot, and dozens of improvements based on your feedback.

The Manifest Gets a Major Upgrade

Your manifest has been completely redesigned. Filter by check-in status, waiver status, balance due, resource, activity, or any custom field. Sort alphabetically or by resource. Edit custom fields directly inline. See start and end times at a glance. Print in portrait or landscape with a clean layout. Navigate with larger arrows and read with bigger, bolder fonts. It works beautifully on mobile, too.



Sort Your Calendar by Time Slot

Your calendar can now be sorted by time slot, so your day reads top-to-bottom in the order trips actually happen. You can also see booked guest counts at a glance on day and week views, and see all assigned guides without hovering.





Learn More →

Voucher Codes & Seat Maps — Now Available for Everyone

Voucher Codes and Seat Maps have graduated from beta and are now available to all accounts. Create voucher campaigns with blackout dates, track redemptions, delete codes and campaigns, and manage everything from a streamlined list view. For Seat Maps, assign seats visually, filter by custom fields, and print with accurate seat numbers.

Voucher Codes Guide →

Seat Maps Guide →

New FeaturesExpanded Webhooks & API — Trip Updated, Trip Cancelled, and Booking Update events are now available for your integrations and automations. Learn More →Guide Unassignment Notifications — Guides now receive a notification when they're removed from a trip. Learn More →Export Pickup Manifest to Excel — Download your pickup manifest as a spreadsheet. Learn More →Editable Pickup Times — Change pickup times directly in the manifest and guest reminders update automatically. Learn More →Expiring Availability Alert — Get a heads-up on your homepage when activity availability is about to expireCustom Unavailable Messaging — Set your own customer-facing message for closed or unavailable time slotsPickup Time Calculation — Pickup times now auto-calculate based on your timeslot offset. Learn More →

ImprovementsBookings Detail Report — Now includes phone, date created, subtotal, balance due, and add-on detail columnsRestriction Limits — Max guest limit raised above 99Clearer Cancel Language — "Cancel Trip" vs "Cancel Manifest" are now clearly distinguishedChatbot — Availability responses now include pricing info for your guestsOTA Bookings in Customer Portal — "Rebook" is now hidden for OTA bookings to avoid confusion

Bug FixesCart no longer clears when you click "Continue Shopping"Customer Portal waivers now correctly show Adult/Minor guest type selectionPlatform payment errors no longer appear for already-processed paymentsReseller fees now calculate based on activity date, not booking dateAvailability calendar now shows a loading indicatorEvent reminder cloning works correctly again"Apply" button now visible on iPad when running cash reportsVoucher "Choose Date Later" now respects your selected guest countRescheduling a Viator trip no longer clears reseller and payment dataPickup location selections now carry through checkout, manifest, and trip view correctlyPickup location questions and per-person rates now work as expectedSeat assignment views now update properly when switching between activitiesAvailability now updates faster on your calendar

03/31/2026

Lead Center, AI Chatbot, new reports, smarter checkout forms, better pricing options, and a big batch of fixes across payments, bookings, and search.

Lead Center

A full lead management system built right into TripWorks. Track every inquiry from first contact to conversion with a table view, quick view panel, conversation threads, lead scoring, bulk actions, reminders, payment links, and more. Assign leads to team members, set up auto-expiration rules, configure lead sources, and monitor conversion metrics — all in one place.







→ Learn More

AI Chatbot

Our AI-powered chatbot is here! It learns from your knowledge base, handles customer questions, and can even send payment links directly in the conversation. Set it up in minutes with auto-configured workflows, test it in the built-in agent chat, and export conversation transcripts anytime.

→ Learn More

Conditional Custom Fields

You can now set up custom fields that only appear based on how a guest answers another field. For example, show a "Dietary Restrictions" field only when someone selects a meal add-on. Less clutter for your guests, smarter forms for you.

→ Learn More

Improved"Pricing & Overview" on mobile — The booking page now says "Pricing & Overview" instead of just "Overview," so mobile customers can find pricing info faster.TikTok ad attribution in reports — Bookings from TikTok ads are now properly attributed in your Marketing reports instead of showing as "Unknown."Large CSV imports — Importing large data files no longer fails partway through. We increased the processing limits so big imports go smoothly.Voucher code uploads (1,000+) — You can now upload voucher groups with 1,000 or more codes without errors.Pickup locations now show associated activities so you can see at a glance which experiences use each location.Widget list page loads significantly faster — we fixed a performance bottleneck that was causing slow load times.Availability accuracy improved — time slots now correctly show as available even when the default ticket type is sold out, as long as other ticket types have capacity.Global search price filters now work correctly — searching by price finds the right bookings every time.Sales Detail Report now includes subtotal breakouts for activities, products, add-ons, and taxes.Simplified payment link interface in Quick View — we removed the expiration dropdown to keep things clean.

Fixed

MultilingualFrench and English description fields are now fully independent — edits in one language no longer overwrite the otherThe checkout button no longer shows a mix of French and English textCalendar prices no longer flash between languages when switching views

Calendar & Bookings"View Manifest" from the Calendar now opens the correct activity dateBooking search results now display the correct activity dateCalendar bookings now properly show the customer name and linkResources now display correctly in the Calendar time slot detailsSelecting a date during checkout no longer redirects you to the wrong pageRebook and reschedule options work reliably — no more false "price changed" warnings"Seats Left" limits are now properly enforced in the Agenda-style widgetFollow-up emails now respect rescheduled dates — no more early review requests before the experienceRegister checkbox toggle after check-in works as expected in Quick Checkout

Reports & PayoutsActivity names now appear correctly in the Sales Detail ReportThe Marketing by Source report no longer shows extra or out-of-order months when filtering by date rangeThe Payouts page now loads properly — no more infinite loading spinnerCustomer profile bookings sort correctly by event date

Payments & CheckoutHolding seats with multiple credit cards on the same reservation now works reliablyCustom fields now appear correctly in Walkup and Reseller checkoutCard retries after a ZIP mismatch are no longer blocked by rate limitingDeposit settings no longer require a per-ticket amount when you're using per-activity depositsCard reader modal buttons no longer overlap on smaller screens

OtherYou can now message guests from the Manifest even when custom check-in statuses are activeManifest check-in no longer shows a permission error for authorized staffVoucher redemption no longer accidentally generates duplicate vouchersTax settings now validate the "Select Type" field properlyGuide toggle switches now behave consistentlyFixed a notification error that could occur when clearing notifications

01/29/2026

We’ve launched several updates to make TripWorks faster, more flexible, and easier to use — whether you’re searching for past trips, managing pickups, or streamlining emails.

⸻

📍 New Pickup Location Support

Operators can now set up pickup locations for specific activities — including the ability to:

• Attach a price to the pickup option at checkout

• Offer customizable pickup points per tour

This gives your customers more clarity and helps you monetize transportation.

→ Enable Now

⸻

🕒 Abandoned Cart Email Timing

Automated abandoned cart emails now support hourly, daily, and minute-based triggers — giving you more flexibility for re-engagement.

→ Learn More

⸻

📱 Web-Based Mobile Report Improvements

Reports now display in a cleaner, more readable layout on mobile — perfect for team members on the go.

⸻

⚡️ New & Improved Search (It’s Fast!)

Find what you need in milliseconds with our redesigned search experience.

Here’s what’s new:

• Lightning-Fast Search: Results in milliseconds using flexible matching across names, trips, and more.

• Smarter Results for Notes & Calls: Uses AI to understand context — not just keywords.

• Phone Number Lookup: Recognizes North American numbers even if they start with “1.”

• Clearer Highlights: See exactly which words matched in your search results.

This upgrade makes it easier than ever to locate conversations, trips, contacts, and call history.

→ Learn More

⸻

🐛 Other Fixes & Improvements

• Fixed blank gift card PDF generation

• Corrected time slot capacity display (“undefined left” no longer shows)

• Improved Klarna checkout experience

• Fixed overbooking from simultaneous booking attempts

• Resolved payment method visibility for select activities

• “Seats Left” now correctly respects checkbox settings

• Fixed display of marketing sources tied to e-commerce visibility

• Addressed multiple edge cases across checkout, activity editing, and reporting

01/12/2026

We’ve rolled out enhancements to help streamline the booking flow and bring more pricing clarity to your customers.All-Inclusive Pricing Display

You can now choose to display pricing as all-inclusive — with fees and surcharge totals included in the activity price.

Enable this by checking “Display All-Inclusive Pricing” in your Tax & Surcharge Settings.

Improves guest clarity and reduces confusion at checkout.

Works across both frontend and backend experiences.





Learn MoreImproved Checkout Flow for Multi-Timeslot Bookings

We’ve redesigned the checkout flow to better support bookings with multiple timeslots. Guests will now select the date, time, and then ticket quantity, making the process feel more intuitive and reducing confusion.

This update also ensures the correct total is shown at checkout, even when discounts or multiple items are involved — making the experience smoother and more accurate for everyone. No setup required.Other Improvements

Added “Voucher #” column to the reseller dashboard.

Implemented a CCPA-compliant consent banner for pixel tracking.

Fixed display issues with full ticket prices.

Added Fee Transparency setting in E-Commerce Settings.

Visual cleanup: fixed spacing on Privacy Policy message.

Addressed issues with availability creation and dynamic pricing.

Resolved bugs affecting widget visibility, GYG endpoints, and ticket type mapping.

Improved logic for Rate Sheet validation and guest age display.

12/18/2025

As the year winds down, we’re wrapping up 2025 with a fresh batch of improvements designed to make daily operations smoother and more intuitive — from assigning guides to managing pricing with confidence.

Whether you’re closing out your busiest season or gearing up for what’s next, here’s what’s new and noteworthy across the platform.👇

✅ New Features & Improvements

Timeslot Editor

Try out our redesigned experience for editing timeslots and assigning guides — a cleaner layout that simplifies updates and improves performance.



Learn More

Support for Multiple Viator Accounts on One Dashboard

Operators can now connect and manage multiple Viator accounts within a single TripWorks account — great for large brands or region-based distribution strategies.



Learn More

💡 Other New Features

Decimal Gift Card Support

Gift cards can now be issued with decimal values — allowing you to apply exact credits instead of processing partial refunds.

Privacy Policy Notice at Checkout

A consent message now appears during checkout: “By clicking add to cart, you agree to TripWorks’ Privacy Policy.” This helps ensure compliance and transparency for guests.

🛠 Bug Fixes & Platform Enhancements

We tackled a wide range of issues to improve reliability, display accuracy, and setup workflows:

Resolved issues with SMS notifications not reaching team membersFixed promo codes applying outside their valid date rangeCorrected dynamic pricing alerts to trigger properly on booking changesTranslations now appear correctly in the Customer PortalCertain restriction settings respected for experiencesGuide capacity totals now show accurate availabilityRemoved “Unassigned Resource” label when it’s no longer validTickets now assign resources correctly when addedDuplicate RingCentral calls no longer appear in trip logsManifest now shows guest ages for all signed waiversSubtotal calculations on confirmation emails are now accurateDate picker + activity detail overlap fixed in the timeslot editorDecimal values restored to confirmation page totalsDiagnostic tool in new editor now loads reliablyTimeslot validation now enforces inventory limits as expected

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135 W 50th Street Suite 200
New York, NY
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