TripWorks

TripWorks A modern booking platform for the modern tour operator.

04/16/2026

This week's update is a big one. We've been hard at work on the things that matter most to you - a completely redesigned manifest, Voucher Codes and Seat Maps for all accounts, calendar sorting by time slot, and dozens of improvements based on your feedback.

The Manifest Gets a Major Upgrade

Your manifest has been completely redesigned. Filter by check-in status, waiver status, balance due, resource, activity, or any custom field. Sort alphabetically or by resource. Edit custom fields directly inline. See start and end times at a glance. Print in portrait or landscape with a clean layout. Navigate with larger arrows and read with bigger, bolder fonts. It works beautifully on mobile, too.



Sort Your Calendar by Time Slot

Your calendar can now be sorted by time slot, so your day reads top-to-bottom in the order trips actually happen. You can also see booked guest counts at a glance on day and week views, and see all assigned guides without hovering.





Learn More →

Voucher Codes & Seat Maps — Now Available for Everyone

Voucher Codes and Seat Maps have graduated from beta and are now available to all accounts. Create voucher campaigns with blackout dates, track redemptions, delete codes and campaigns, and manage everything from a streamlined list view. For Seat Maps, assign seats visually, filter by custom fields, and print with accurate seat numbers.

Voucher Codes Guide →

Seat Maps Guide →

New FeaturesExpanded Webhooks & API — Trip Updated, Trip Cancelled, and Booking Update events are now available for your integrations and automations. Learn More →Guide Unassignment Notifications — Guides now receive a notification when they're removed from a trip. Learn More →Export Pickup Manifest to Excel — Download your pickup manifest as a spreadsheet. Learn More →Editable Pickup Times — Change pickup times directly in the manifest and guest reminders update automatically. Learn More →Expiring Availability Alert — Get a heads-up on your homepage when activity availability is about to expireCustom Unavailable Messaging — Set your own customer-facing message for closed or unavailable time slotsPickup Time Calculation — Pickup times now auto-calculate based on your timeslot offset. Learn More →

ImprovementsBookings Detail Report — Now includes phone, date created, subtotal, balance due, and add-on detail columnsRestriction Limits — Max guest limit raised above 99Clearer Cancel Language — "Cancel Trip" vs "Cancel Manifest" are now clearly distinguishedChatbot — Availability responses now include pricing info for your guestsOTA Bookings in Customer Portal — "Rebook" is now hidden for OTA bookings to avoid confusion

Bug FixesCart no longer clears when you click "Continue Shopping"Customer Portal waivers now correctly show Adult/Minor guest type selectionPlatform payment errors no longer appear for already-processed paymentsReseller fees now calculate based on activity date, not booking dateAvailability calendar now shows a loading indicatorEvent reminder cloning works correctly again"Apply" button now visible on iPad when running cash reportsVoucher "Choose Date Later" now respects your selected guest countRescheduling a Viator trip no longer clears reseller and payment dataPickup location selections now carry through checkout, manifest, and trip view correctlyPickup location questions and per-person rates now work as expectedSeat assignment views now update properly when switching between activitiesAvailability now updates faster on your calendar

03/31/2026

Lead Center, AI Chatbot, new reports, smarter checkout forms, better pricing options, and a big batch of fixes across payments, bookings, and search.

Lead Center

A full lead management system built right into TripWorks. Track every inquiry from first contact to conversion with a table view, quick view panel, conversation threads, lead scoring, bulk actions, reminders, payment links, and more. Assign leads to team members, set up auto-expiration rules, configure lead sources, and monitor conversion metrics — all in one place.







→ Learn More

AI Chatbot

Our AI-powered chatbot is here! It learns from your knowledge base, handles customer questions, and can even send payment links directly in the conversation. Set it up in minutes with auto-configured workflows, test it in the built-in agent chat, and export conversation transcripts anytime.

→ Learn More

Conditional Custom Fields

You can now set up custom fields that only appear based on how a guest answers another field. For example, show a "Dietary Restrictions" field only when someone selects a meal add-on. Less clutter for your guests, smarter forms for you.

→ Learn More

Improved"Pricing & Overview" on mobile — The booking page now says "Pricing & Overview" instead of just "Overview," so mobile customers can find pricing info faster.TikTok ad attribution in reports — Bookings from TikTok ads are now properly attributed in your Marketing reports instead of showing as "Unknown."Large CSV imports — Importing large data files no longer fails partway through. We increased the processing limits so big imports go smoothly.Voucher code uploads (1,000+) — You can now upload voucher groups with 1,000 or more codes without errors.Pickup locations now show associated activities so you can see at a glance which experiences use each location.Widget list page loads significantly faster — we fixed a performance bottleneck that was causing slow load times.Availability accuracy improved — time slots now correctly show as available even when the default ticket type is sold out, as long as other ticket types have capacity.Global search price filters now work correctly — searching by price finds the right bookings every time.Sales Detail Report now includes subtotal breakouts for activities, products, add-ons, and taxes.Simplified payment link interface in Quick View — we removed the expiration dropdown to keep things clean.

Fixed

MultilingualFrench and English description fields are now fully independent — edits in one language no longer overwrite the otherThe checkout button no longer shows a mix of French and English textCalendar prices no longer flash between languages when switching views

Calendar & Bookings"View Manifest" from the Calendar now opens the correct activity dateBooking search results now display the correct activity dateCalendar bookings now properly show the customer name and linkResources now display correctly in the Calendar time slot detailsSelecting a date during checkout no longer redirects you to the wrong pageRebook and reschedule options work reliably — no more false "price changed" warnings"Seats Left" limits are now properly enforced in the Agenda-style widgetFollow-up emails now respect rescheduled dates — no more early review requests before the experienceRegister checkbox toggle after check-in works as expected in Quick Checkout

Reports & PayoutsActivity names now appear correctly in the Sales Detail ReportThe Marketing by Source report no longer shows extra or out-of-order months when filtering by date rangeThe Payouts page now loads properly — no more infinite loading spinnerCustomer profile bookings sort correctly by event date

Payments & CheckoutHolding seats with multiple credit cards on the same reservation now works reliablyCustom fields now appear correctly in Walkup and Reseller checkoutCard retries after a ZIP mismatch are no longer blocked by rate limitingDeposit settings no longer require a per-ticket amount when you're using per-activity depositsCard reader modal buttons no longer overlap on smaller screens

OtherYou can now message guests from the Manifest even when custom check-in statuses are activeManifest check-in no longer shows a permission error for authorized staffVoucher redemption no longer accidentally generates duplicate vouchersTax settings now validate the "Select Type" field properlyGuide toggle switches now behave consistentlyFixed a notification error that could occur when clearing notifications

01/29/2026

We’ve launched several updates to make TripWorks faster, more flexible, and easier to use — whether you’re searching for past trips, managing pickups, or streamlining emails.

⸻

📍 New Pickup Location Support

Operators can now set up pickup locations for specific activities — including the ability to:

• Attach a price to the pickup option at checkout

• Offer customizable pickup points per tour

This gives your customers more clarity and helps you monetize transportation.

→ Enable Now

⸻

🕒 Abandoned Cart Email Timing

Automated abandoned cart emails now support hourly, daily, and minute-based triggers — giving you more flexibility for re-engagement.

→ Learn More

⸻

📱 Web-Based Mobile Report Improvements

Reports now display in a cleaner, more readable layout on mobile — perfect for team members on the go.

⸻

⚡️ New & Improved Search (It’s Fast!)

Find what you need in milliseconds with our redesigned search experience.

Here’s what’s new:

• Lightning-Fast Search: Results in milliseconds using flexible matching across names, trips, and more.

• Smarter Results for Notes & Calls: Uses AI to understand context — not just keywords.

• Phone Number Lookup: Recognizes North American numbers even if they start with “1.”

• Clearer Highlights: See exactly which words matched in your search results.

This upgrade makes it easier than ever to locate conversations, trips, contacts, and call history.

→ Learn More

⸻

🐛 Other Fixes & Improvements

• Fixed blank gift card PDF generation

• Corrected time slot capacity display (“undefined left” no longer shows)

• Improved Klarna checkout experience

• Fixed overbooking from simultaneous booking attempts

• Resolved payment method visibility for select activities

• “Seats Left” now correctly respects checkbox settings

• Fixed display of marketing sources tied to e-commerce visibility

• Addressed multiple edge cases across checkout, activity editing, and reporting

01/12/2026

We’ve rolled out enhancements to help streamline the booking flow and bring more pricing clarity to your customers.All-Inclusive Pricing Display

You can now choose to display pricing as all-inclusive — with fees and surcharge totals included in the activity price.

Enable this by checking “Display All-Inclusive Pricing” in your Tax & Surcharge Settings.

Improves guest clarity and reduces confusion at checkout.

Works across both frontend and backend experiences.





Learn MoreImproved Checkout Flow for Multi-Timeslot Bookings

We’ve redesigned the checkout flow to better support bookings with multiple timeslots. Guests will now select the date, time, and then ticket quantity, making the process feel more intuitive and reducing confusion.

This update also ensures the correct total is shown at checkout, even when discounts or multiple items are involved — making the experience smoother and more accurate for everyone. No setup required.Other Improvements

Added “Voucher #” column to the reseller dashboard.

Implemented a CCPA-compliant consent banner for pixel tracking.

Fixed display issues with full ticket prices.

Added Fee Transparency setting in E-Commerce Settings.

Visual cleanup: fixed spacing on Privacy Policy message.

Addressed issues with availability creation and dynamic pricing.

Resolved bugs affecting widget visibility, GYG endpoints, and ticket type mapping.

Improved logic for Rate Sheet validation and guest age display.

12/18/2025

As the year winds down, we’re wrapping up 2025 with a fresh batch of improvements designed to make daily operations smoother and more intuitive — from assigning guides to managing pricing with confidence.

Whether you’re closing out your busiest season or gearing up for what’s next, here’s what’s new and noteworthy across the platform.👇

✅ New Features & Improvements

Timeslot Editor

Try out our redesigned experience for editing timeslots and assigning guides — a cleaner layout that simplifies updates and improves performance.



Learn More

Support for Multiple Viator Accounts on One Dashboard

Operators can now connect and manage multiple Viator accounts within a single TripWorks account — great for large brands or region-based distribution strategies.



Learn More

💡 Other New Features

Decimal Gift Card Support

Gift cards can now be issued with decimal values — allowing you to apply exact credits instead of processing partial refunds.

Privacy Policy Notice at Checkout

A consent message now appears during checkout: “By clicking add to cart, you agree to TripWorks’ Privacy Policy.” This helps ensure compliance and transparency for guests.

🛠 Bug Fixes & Platform Enhancements

We tackled a wide range of issues to improve reliability, display accuracy, and setup workflows:

Resolved issues with SMS notifications not reaching team membersFixed promo codes applying outside their valid date rangeCorrected dynamic pricing alerts to trigger properly on booking changesTranslations now appear correctly in the Customer PortalCertain restriction settings respected for experiencesGuide capacity totals now show accurate availabilityRemoved “Unassigned Resource” label when it’s no longer validTickets now assign resources correctly when addedDuplicate RingCentral calls no longer appear in trip logsManifest now shows guest ages for all signed waiversSubtotal calculations on confirmation emails are now accurateDate picker + activity detail overlap fixed in the timeslot editorDecimal values restored to confirmation page totalsDiagnostic tool in new editor now loads reliablyTimeslot validation now enforces inventory limits as expected

11/05/2025

From smarter scheduling tools to deeper calendar insights and a major upgrade to widget building — this release brings powerful new ways to manage trips, track availability, and improve the guest experience.

⸻

All-New Widget Builder

Building and managing booking widgets just got easier. The redesigned Widget Builder gives you more flexibility and control — whether you’re embedding it on your site, linking directly, or using a QR code.





→ Learn More

⸻

Smarter Calendar Filters

Quickly scan and manage your schedule with new filter toggles:

• Show/Hide Availability Count

• Show/Hide Resources

• Show/Hide Guide Assignments

• Highlight Timeslots Without Guides

These make it easier to spot gaps and stay proactive each day.



→ Learn More

⸻

Other New Features

• Browse Waivers Update – See all signed (unattached) waivers, not just today’s

• Product Detail Report – Now includes an Activity column for clearer insights

⸻

Fixes & Improvements

We resolved a number of bugs and glitches across key features:

• Guide assignments not appearing on Calendar

• Widget display issues and ticket type visibility

• Calendar pricing display fixes

• Waiver and report dropdown improvements

• Activity-level add-ons handling corrected

• Timezone and duplicate entry fixes in reports

• OTA syncing and booking logic updates

• Smoother handling of default values and restrictions

10/22/2025

We’ve been hard at work enhancing your tools to help you deliver smoother trips, reach more global guests, and ensure everything runs seamlessly behind the scenes.

Multi-language Support

You can now translate a wide range of customer-facing content to support international guests. This includes activity titles, headers, policies, CRM and SMS message templates, locations, products, custom fields, categories, ticket types, and add-ons — making it easier to deliver a consistent experience in multiple languages.



↓



→ Learn More

🐛 Bug FixesPayment Errors: Resolved issues causing Stripe errors during booking.Resource Assignment Timing: Fixed bug that allowed resources to be incorrectly assigned for +1 minute past the trip time.Group Pax Limits Not Enforced: Fixed a bug that let more guests book than allowed in certain group setups.Calendar Pricing Display: Prices now display properly in calendar view for all widget types.Dropdown Display Issues: Resolved UI bug where dropdowns were cut off during availability edits.Import File Uploads: Fixed an undefined method error affecting import uploads.Guest Addition Bug: Fixed issue where “Add Guest” wasn’t functioning properly.Booking Opening Error: Fixed bug where opening trips from Sales Reports showed a 500 error.Access Denied Errors: Resolved multiple permission-related booking errors.

09/22/2025

We’ve launched powerful new tools to help you run smoother trips, boost revenue, and get more done with less effort — whether you’re managing bookings, configuring pricing, or rescheduling on the fly.

Rebook Across Activities Without Losing Pricing

Rebooking just got smoother. A new “Keep Pricing?” modal lets you retain the original booking cost when switching activities, and a new Add-On Mapping modal makes it easy to carry over any applicable add-ons. Products will continue transfer automatically.







Redesigned Setup & Configuration Page

Enjoy a cleaner, easier-to-navigate admin setup experience.





Visual Updates to Executive Summary Report

Improved layout and charts make it easier to digest at a glance.









Register View: Advanced Filters

You can now apply more detailed filters in Register View for faster access to the exact trips you need — helping speed up walk-up and phone bookings.











Redesigned Timeslot Cards on Calendar

The timeslot cards in Calendar View now have a cleaner, more compact design that makes it easier to scan available slots, capacity, and key trip info at a glance — especially helpful for busy operators managing high volumes.





🛠 Bug Fixes

We’ve resolved multiple bugs and edge cases:

Resolved duplicate imports of Get Your Guide bookings

Reseller form save errors fixed

Timeslot card performance optimized

Rebooking cancellation notices cleaned up in the customer portal

Timeslot-level availability working as expected

Availability recalculation bug resolved when rescheduling

Message template editor fixed

Calendar and email unsubscribe UI bugs addressed

POS order misalignments corrected

CRM SMS formatting fixed

Reseller edit logic cleanup for after booking creation

“Next available date” and pricing logic fixed in widgets

07/24/2025

We’ve added new tools to give you (and your guests) more control — from flexible communication to smarter checkout and better timeslot visibility.

Customer-Facing Notes on Timeslots

You can now add public notes to individual timeslots — perfect for sharing meeting locations, reminders, or special instructions.







→ Learn More

Let Customers Cancel Their Own Bookings

Let guests cancel their bookings directly from the portal, based on rules you define.



→ Learn More

Send Confirmation Emails Per Activity

Customize your confirmation emails per activity, giving you better control over the messaging for each tour or experience.







→ Learn More

Sticky Checkout & Order Summary

The Checkout & Pay button and order summary now stay fixed on screen as guests scroll — making it easier to review details and complete payment without losing track. No setup required.

07/18/2025

We’ve rolled out new features to make managing trips, resources, and guest communications faster and more flexible.

Filter Calendar by Resource Group

Easily monitor how many resources are in use or available at a glance. For example, quickly see how many vehicles are booked vs. left across your calendar — ideal for high-volume or multi-resource operators.



→ Learn More

Use Group Name on Bookings

You can now display and reference Group Name instead of First/Last names on manifests, booking views, and more — perfect for team and private group bookings.









→ Learn More

Reorder Manifest Columns

Tailor your manifest layout to fit your workflow. Just drag and drop columns into the order that works best for you.







→ Learn More

Cleaner Email Order Block

We’ve tightened up the layout of the Order Details block in confirmation emails for a more compact, readable experience.





No setup needed — this update is included automatically as part of the existing Order Detail Block merge tag.

Also Included:Set platform-specific tax rules by OTA (Learn More)Manual resource assignment now works with capped per timeslot settingsType in exact ticket quantity during checkoutNo follow-ups will send if the booking is marked as a no-show (Learn More)Search bookings using a guest’s phone numberBooking notes now display real date/time instead of “X days ago”Guests can now view detailed pricing on mobile devices, without tapping to expand

Bug Fixes

We squashed a large batch of bugs to improve stability across booking flows, calendars, reports, and the manifest. Highlights include:

Calendar & AvailabilityFixed issues with timeslot loading, navigation, and formattingResolved problems with sold-out slots displaying incorrectlyCalendar filters and resource counts now update accurately

Checkout & BookingCorrected pricing display and promo code tax issuesResolved double payment logs and balance mismatchesGuests can now book, rebook, and pay for “Choose Date Later” trips without errorsFixed several issues preventing bookings through eComm and Register

Manifest & Trip ManagementTimeline view formatting cleaned upGuest additions and activity changes now save reliably“Cancel” and “No Show” actions work properly in all viewsTimeline rebookings now preserve guest types and group infoTotal ticket counts now reflect actual availability

Reporting & InvoicingSales report columns (Booked By, Payment Method) now populate correctlyReseller payments, invoices, and tax rules now calculate as expectedGoogle Analytics and referral tracking issues resolved

CRM, Messaging, and NotificationsEmail queues and confirmation messaging work consistentlyAdd-ons, suggested products, and custom fields now show proper labels and orderOTA sync, webhook events, and invoice cleanups improved

Mobile & UIImproved Register display, including ticket count formatting and mobile layoutFixed scroll behavior and image scaling on mobileResolved layout bugs across widget start times and agenda view

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