TripWorks

TripWorks A modern booking platform for the modern tour operator.

01/29/2026

We’ve launched several updates to make TripWorks faster, more flexible, and easier to use — whether you’re searching for past trips, managing pickups, or streamlining emails.

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📍 New Pickup Location Support

Operators can now set up pickup locations for specific activities — including the ability to:

• Attach a price to the pickup option at checkout

• Offer customizable pickup points per tour

This gives your customers more clarity and helps you monetize transportation.

→ Enable Now

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🕒 Abandoned Cart Email Timing

Automated abandoned cart emails now support hourly, daily, and minute-based triggers — giving you more flexibility for re-engagement.

→ Learn More

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📱 Web-Based Mobile Report Improvements

Reports now display in a cleaner, more readable layout on mobile — perfect for team members on the go.

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⚡️ New & Improved Search (It’s Fast!)

Find what you need in milliseconds with our redesigned search experience.

Here’s what’s new:

• Lightning-Fast Search: Results in milliseconds using flexible matching across names, trips, and more.

• Smarter Results for Notes & Calls: Uses AI to understand context — not just keywords.

• Phone Number Lookup: Recognizes North American numbers even if they start with “1.”

• Clearer Highlights: See exactly which words matched in your search results.

This upgrade makes it easier than ever to locate conversations, trips, contacts, and call history.

→ Learn More

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🐛 Other Fixes & Improvements

• Fixed blank gift card PDF generation

• Corrected time slot capacity display (“undefined left” no longer shows)

• Improved Klarna checkout experience

• Fixed overbooking from simultaneous booking attempts

• Resolved payment method visibility for select activities

• “Seats Left” now correctly respects checkbox settings

• Fixed display of marketing sources tied to e-commerce visibility

• Addressed multiple edge cases across checkout, activity editing, and reporting

01/12/2026

We’ve rolled out enhancements to help streamline the booking flow and bring more pricing clarity to your customers.All-Inclusive Pricing Display

You can now choose to display pricing as all-inclusive — with fees and surcharge totals included in the activity price.

Enable this by checking “Display All-Inclusive Pricing” in your Tax & Surcharge Settings.

Improves guest clarity and reduces confusion at checkout.

Works across both frontend and backend experiences.





Learn MoreImproved Checkout Flow for Multi-Timeslot Bookings

We’ve redesigned the checkout flow to better support bookings with multiple timeslots. Guests will now select the date, time, and then ticket quantity, making the process feel more intuitive and reducing confusion.

This update also ensures the correct total is shown at checkout, even when discounts or multiple items are involved — making the experience smoother and more accurate for everyone. No setup required.Other Improvements

Added “Voucher #” column to the reseller dashboard.

Implemented a CCPA-compliant consent banner for pixel tracking.

Fixed display issues with full ticket prices.

Added Fee Transparency setting in E-Commerce Settings.

Visual cleanup: fixed spacing on Privacy Policy message.

Addressed issues with availability creation and dynamic pricing.

Resolved bugs affecting widget visibility, GYG endpoints, and ticket type mapping.

Improved logic for Rate Sheet validation and guest age display.

12/18/2025

As the year winds down, we’re wrapping up 2025 with a fresh batch of improvements designed to make daily operations smoother and more intuitive — from assigning guides to managing pricing with confidence.

Whether you’re closing out your busiest season or gearing up for what’s next, here’s what’s new and noteworthy across the platform.👇

✅ New Features & Improvements

Timeslot Editor

Try out our redesigned experience for editing timeslots and assigning guides — a cleaner layout that simplifies updates and improves performance.



Learn More

Support for Multiple Viator Accounts on One Dashboard

Operators can now connect and manage multiple Viator accounts within a single TripWorks account — great for large brands or region-based distribution strategies.



Learn More

💡 Other New Features

Decimal Gift Card Support

Gift cards can now be issued with decimal values — allowing you to apply exact credits instead of processing partial refunds.

Privacy Policy Notice at Checkout

A consent message now appears during checkout: “By clicking add to cart, you agree to TripWorks’ Privacy Policy.” This helps ensure compliance and transparency for guests.

🛠 Bug Fixes & Platform Enhancements

We tackled a wide range of issues to improve reliability, display accuracy, and setup workflows:

Resolved issues with SMS notifications not reaching team membersFixed promo codes applying outside their valid date rangeCorrected dynamic pricing alerts to trigger properly on booking changesTranslations now appear correctly in the Customer PortalCertain restriction settings respected for experiencesGuide capacity totals now show accurate availabilityRemoved “Unassigned Resource” label when it’s no longer validTickets now assign resources correctly when addedDuplicate RingCentral calls no longer appear in trip logsManifest now shows guest ages for all signed waiversSubtotal calculations on confirmation emails are now accurateDate picker + activity detail overlap fixed in the timeslot editorDecimal values restored to confirmation page totalsDiagnostic tool in new editor now loads reliablyTimeslot validation now enforces inventory limits as expected

11/05/2025

From smarter scheduling tools to deeper calendar insights and a major upgrade to widget building — this release brings powerful new ways to manage trips, track availability, and improve the guest experience.

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All-New Widget Builder

Building and managing booking widgets just got easier. The redesigned Widget Builder gives you more flexibility and control — whether you’re embedding it on your site, linking directly, or using a QR code.





→ Learn More

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Smarter Calendar Filters

Quickly scan and manage your schedule with new filter toggles:

• Show/Hide Availability Count

• Show/Hide Resources

• Show/Hide Guide Assignments

• Highlight Timeslots Without Guides

These make it easier to spot gaps and stay proactive each day.



→ Learn More

⸻

Other New Features

• Browse Waivers Update – See all signed (unattached) waivers, not just today’s

• Product Detail Report – Now includes an Activity column for clearer insights

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Fixes & Improvements

We resolved a number of bugs and glitches across key features:

• Guide assignments not appearing on Calendar

• Widget display issues and ticket type visibility

• Calendar pricing display fixes

• Waiver and report dropdown improvements

• Activity-level add-ons handling corrected

• Timezone and duplicate entry fixes in reports

• OTA syncing and booking logic updates

• Smoother handling of default values and restrictions

10/22/2025

We’ve been hard at work enhancing your tools to help you deliver smoother trips, reach more global guests, and ensure everything runs seamlessly behind the scenes.

Multi-language Support

You can now translate a wide range of customer-facing content to support international guests. This includes activity titles, headers, policies, CRM and SMS message templates, locations, products, custom fields, categories, ticket types, and add-ons — making it easier to deliver a consistent experience in multiple languages.



↓



→ Learn More

🐛 Bug FixesPayment Errors: Resolved issues causing Stripe errors during booking.Resource Assignment Timing: Fixed bug that allowed resources to be incorrectly assigned for +1 minute past the trip time.Group Pax Limits Not Enforced: Fixed a bug that let more guests book than allowed in certain group setups.Calendar Pricing Display: Prices now display properly in calendar view for all widget types.Dropdown Display Issues: Resolved UI bug where dropdowns were cut off during availability edits.Import File Uploads: Fixed an undefined method error affecting import uploads.Guest Addition Bug: Fixed issue where “Add Guest” wasn’t functioning properly.Booking Opening Error: Fixed bug where opening trips from Sales Reports showed a 500 error.Access Denied Errors: Resolved multiple permission-related booking errors.

09/22/2025

We’ve launched powerful new tools to help you run smoother trips, boost revenue, and get more done with less effort — whether you’re managing bookings, configuring pricing, or rescheduling on the fly.

Rebook Across Activities Without Losing Pricing

Rebooking just got smoother. A new “Keep Pricing?” modal lets you retain the original booking cost when switching activities, and a new Add-On Mapping modal makes it easy to carry over any applicable add-ons. Products will continue transfer automatically.







Redesigned Setup & Configuration Page

Enjoy a cleaner, easier-to-navigate admin setup experience.





Visual Updates to Executive Summary Report

Improved layout and charts make it easier to digest at a glance.









Register View: Advanced Filters

You can now apply more detailed filters in Register View for faster access to the exact trips you need — helping speed up walk-up and phone bookings.











Redesigned Timeslot Cards on Calendar

The timeslot cards in Calendar View now have a cleaner, more compact design that makes it easier to scan available slots, capacity, and key trip info at a glance — especially helpful for busy operators managing high volumes.





🛠 Bug Fixes

We’ve resolved multiple bugs and edge cases:

Resolved duplicate imports of Get Your Guide bookings

Reseller form save errors fixed

Timeslot card performance optimized

Rebooking cancellation notices cleaned up in the customer portal

Timeslot-level availability working as expected

Availability recalculation bug resolved when rescheduling

Message template editor fixed

Calendar and email unsubscribe UI bugs addressed

POS order misalignments corrected

CRM SMS formatting fixed

Reseller edit logic cleanup for after booking creation

“Next available date” and pricing logic fixed in widgets

08/28/2025

We’ve rolled out powerful new features and key fixes to improve booking workflows, reseller management, and guest communications.

Fixed Commission Per Person in Reseller Settings

You can now choose between fixed per-person commissions or other commission types in reseller settings, giving you more control over how payouts are calculated.





→ Learn More

Add-On Pricing Options — Per Activity on a Trip

You can now configure add-ons to charge once per activity rather than per ticket — perfect for cases like trip insurance, where a single charge applies to the entire booking.



→ Learn More

Easier Rescheduling & Rebooking with Add-Ons

Rescheduling between activities is now smoother. You can manually map add-ons when rebooking to keep pricing consistent.





*No additional setup required.

Customer Cancellation Alerts for Team Members

You can now enable notifications so team members receive alerts whenever a customer cancels a booking through the customer portal.







→ Learn More

Add More Than 7 Taxes & Surcharges

Manage complex pricing setups more easily. Operators can now configure more than seven taxes or surcharges per activity.

→ Learn More

🛠 Bug Fixes

We’ve resolved several high-priority issues to improve reliability and performance:

Fixed errors causing QR code scanning failures during check-in

Resolved issues with offer codes not displaying or applying properly

Improved stability when adding timeslots from the sales calendar

Addressed time-out issues impacting availability and booking load times

Fixed display issues for bookings where dates were misaligned on the calendar

Resolved problems with resource sharing rules not applying as expected

Improved reliability of trip rebooking and rescheduling flow

Fixed error saving reseller forms

Resolved resource end-time restriction issue

Corrected Stripe-related payment processing errors

Addressed crashes when creating activities

Fixed payment import bug affecting Interac transactions

07/24/2025

We’ve added new tools to give you (and your guests) more control — from flexible communication to smarter checkout and better timeslot visibility.

Customer-Facing Notes on Timeslots

You can now add public notes to individual timeslots — perfect for sharing meeting locations, reminders, or special instructions.







→ Learn More

Let Customers Cancel Their Own Bookings

Let guests cancel their bookings directly from the portal, based on rules you define.



→ Learn More

Send Confirmation Emails Per Activity

Customize your confirmation emails per activity, giving you better control over the messaging for each tour or experience.







→ Learn More

Sticky Checkout & Order Summary

The Checkout & Pay button and order summary now stay fixed on screen as guests scroll — making it easier to review details and complete payment without losing track. No setup required.

07/18/2025

We’ve rolled out new features to make managing trips, resources, and guest communications faster and more flexible.

Filter Calendar by Resource Group

Easily monitor how many resources are in use or available at a glance. For example, quickly see how many vehicles are booked vs. left across your calendar — ideal for high-volume or multi-resource operators.



→ Learn More

Use Group Name on Bookings

You can now display and reference Group Name instead of First/Last names on manifests, booking views, and more — perfect for team and private group bookings.









→ Learn More

Reorder Manifest Columns

Tailor your manifest layout to fit your workflow. Just drag and drop columns into the order that works best for you.







→ Learn More

Cleaner Email Order Block

We’ve tightened up the layout of the Order Details block in confirmation emails for a more compact, readable experience.





No setup needed — this update is included automatically as part of the existing Order Detail Block merge tag.

Also Included:Set platform-specific tax rules by OTA (Learn More)Manual resource assignment now works with capped per timeslot settingsType in exact ticket quantity during checkoutNo follow-ups will send if the booking is marked as a no-show (Learn More)Search bookings using a guest’s phone numberBooking notes now display real date/time instead of “X days ago”Guests can now view detailed pricing on mobile devices, without tapping to expand

Bug Fixes

We squashed a large batch of bugs to improve stability across booking flows, calendars, reports, and the manifest. Highlights include:

Calendar & AvailabilityFixed issues with timeslot loading, navigation, and formattingResolved problems with sold-out slots displaying incorrectlyCalendar filters and resource counts now update accurately

Checkout & BookingCorrected pricing display and promo code tax issuesResolved double payment logs and balance mismatchesGuests can now book, rebook, and pay for “Choose Date Later” trips without errorsFixed several issues preventing bookings through eComm and Register

Manifest & Trip ManagementTimeline view formatting cleaned upGuest additions and activity changes now save reliably“Cancel” and “No Show” actions work properly in all viewsTimeline rebookings now preserve guest types and group infoTotal ticket counts now reflect actual availability

Reporting & InvoicingSales report columns (Booked By, Payment Method) now populate correctlyReseller payments, invoices, and tax rules now calculate as expectedGoogle Analytics and referral tracking issues resolved

CRM, Messaging, and NotificationsEmail queues and confirmation messaging work consistentlyAdd-ons, suggested products, and custom fields now show proper labels and orderOTA sync, webhook events, and invoice cleanups improved

Mobile & UIImproved Register display, including ticket count formatting and mobile layoutFixed scroll behavior and image scaling on mobileResolved layout bugs across widget start times and agenda view

06/26/2025

Introducing Register – A Faster Way to Book

Need a quicker way to handle walk-ups or phone reservations? Register is built for speed and simplicity.



With an agenda-style view of what’s available today, Register lets you:

• Quickly find and book same-day trips

• Add guests and apply payments in a streamlined flow

• Still capture guest info, apply offer codes, and more





Whether you’re at the front desk or managing high-volume walk-ins, Register helps you move fast and stay organized.

Try it out now and see how fast your team can book! Learn More.

Address

135 W 50th Street Suite 200
New York, NY
10020

Telephone

+19086337166

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