09/11/2026
JW Marriott St. Maarten Beach Resort & Spa True story: My client who went on this trip is elderly and she hadn’t downloaded the airline app like I asked. Earlier this week, the night before the flight to go to SXM, there was a flight change late at night. I called her to make sure she saw it and she hadn’t downloaded the app and she hadn’t . I asked her to do it and she got flustered and irritable. She said she would go to her daughter’s house to have her download it and help her. I get it. Technology can be annoying to the elderly. I calmed her down, told her to breathe and walked her through the process. Easy peezy! So, the next time someone says, “why a travel agent?” This is just one of the reasons why.