10/10/2015
GENERAL RENTAL POLICY
The lessee shall possess ID card and is over 18 of age.
The minimum rental period for all items is 3 days.
The lessee shall refer to the manual’s or Rent-a-Suitcase’s instruction when using the rental items, if damages incurred to the rental items due to the lessee’s improper usage or negligence, the lessee shall be liable for all damages and related costs.
The rental items are regulated under a reservation system. In the event of force majeure, Rent-a-Suitcase may be unable to provide the reserved items on time (e.g.: natural disasters, weather, or other factors resulting in the former lessee’s lateness, damage of the items... etc) , a staff will inform the parties who made reservations, and try to replace a similar item to the originally reserved item, if the parties shall not opt for the replaced item, a full refund to the reservation will be issued.
Shall the lessee need to postpone the return of rental items due to force majeure reasons, he/she must inform Rent-a-Suitcase in advance (via phone or text messages), in order to facilitate the coordination of reservation for a subsequent rental, and late fees of 150% of daily rental will be charged. Rental items will be considered missing if it is being late over 5 days without notice, and the lessee shall be charge for items full prices and other related expense.
Before picking up the rental item(s), the lessee has to provide photo ID in store(or via e-mail), Rent-a-Suitcase will also be put a hold of deposit in the lessee’s credit card (deposit can also paid by cashier’s check or cash), the rental items will be delivered after confirming the identity and deposits is received correctly.
The rental items provided by Rent-a-Suitcase shall not be used for business, if solid case arise, Rent-a-Suitcase have the right to cancel the fulfillment of the order.
Lessee shall return the rental items to Rent-a-Suitcase within office hours one day after the last rental day. Failure to do so will result to a late fee of 150% daily rental.
At the time of pickup, lessee should perform a check-up on the rental item(s). If dysfunction or surface damages are to be found in the item(s), renter should arise to Rent-a-Suitcase on the spot. Any dysfunction or surface damages happen from the pickup until the return of the item(s) will be held responsible to the renter, and Rent-a-Suitcase may have the right to charge renter for compensation or repairing cost.
All rental items are properties of Rent-a-Suitcase, renter shall not disassemble, replace parts nor amend the software in the items.
During the rental period, renter shall inform Rent-a-Suitcase immediately if any failure or damages occur to the rental item(s). Rent-a-Suitcase shall decide whether the case can be fixed under warranties, and the renter shall be released from repairing responsibility. If the rupture of the rental item(s) caused by a third party, the renter shall assist Rent-a-Suitcase in pursuing compensation from the third party, or else compensation shall be paid by the renter if such assistance is not provided by the renter.
The renter shall have the responsibility to keep the rental item(s) clean and tidy. If severe fouling and bad smell of the rental item(s) hinder the fulfillment schedule to the next reservation, Rent-a-Suitcase may charge a cleaning fee of HK$250 for each item each time.
Shall the reservation be cancelled, Rent-a-Suitcase will refund the reservation fee according to the terms below:
Reservations cancelled on the day of pick up: 100% of the reservation fee will be deducted
Reservations cancelled 1-2 days before pick up: 50% of the reservation fee will be deducted
