ATOUR Travel Service

27/10/2026

A little off-topic from our usual travel posts today, but we think it's worth sharing. Behind every itinerary, quote and travel voucher we prepare for our clients is the office equipment we rely on, and right now ours has let us down.
Disappointed with HP Australia
In September we bought a brand new HP Color LaserJet Pro MFP 4301dw for our office. On day 2 it had a critical system error, and it never worked properly after that.
HP sent a technician, who replaced the motherboard. It didn't fix the problem, and the printer now doesn't work at all. Even their technician has requested a replacement, yet we're still waiting while HP "investigates the root cause." The same model is in stock on HP's own online store.
As a small business, we rely on our equipment every day to look after our clients. Under Australian Consumer Law, a product that fails on day 2 is a major failure, and the customer is entitled to a replacement or refund.
HP, please do the right thing and send our replacement. Case no. 5165702421/5165749260.
Normal travel inspiration will resume shortly! ✈️

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16/06/2026

✈️ Before You Book That Dream Trip — Read This! 🌍
Not all travel agencies are created equal. And in an industry where trust is your most valuable asset — one that takes years to build and can be lost in a moment — it's never been more important to know who you're dealing with.
The answer: ACCREDITATION. 🏅
✅ What is accreditation?
It's an official stamp of approval from a recognised industry body, proving that a travel agency meets strict professional and financial standards. It's independent proof that a business meets the standards consumers should expect when choosing who to trust with their travel plans.

✅ Why does it matter?
🔒 Your money is protected if something goes wrong
📋 The agency is independently assessed each year against rigorous standards
🆘 You have access to an independent complaints process if needed
✔️ Their accreditation can be verified at any time through TravelTick

✅ What accreditations should you look for?
🔹 ATIA Accredited (Australian Travel Industry Association) — the current trusted mark for Australian agencies, formerly known as ATAS
🔹 IATA (International Air Transport Association) — a global gold standard for travel agents
🔹 CLIA (Cruise Lines International Association) — especially important for cruise bookings

✅ How to check if your agency is legit:
🔍 Ask them directly for their accreditation details
🔍 Check TravelTick to verify their status — you can also see a public record of businesses that have been removed from accreditation or chosen to leave the program
🔍 Look for accreditation logos on their website — then verify them independently
🔍 Read reviews on Google and trusted platforms
🔍 Make sure they have a physical address and clear contact details

⚠️ Red flags to watch out for:
❌ Prices that seem too good to be true
❌ Pressure to pay immediately or in cash only
❌ No accreditation or vague answers when you ask
❌ No clear refund or cancellation policy

At a time when trust is under scrutiny, accreditation is more than a logo. It is a demonstration of professionalism, credibility and a commitment to doing business the right way.
🌟 The good news? You don't have to look far! Atour Travel Service is proudly accredited with ALL of the above — IATA, ATIA Accredited, and CLIA. Our accreditation is independently verified, and you can check us on TravelTick anytime. When you book with us, you can travel with complete peace of mind. 🙌
Your dream holiday deserves a travel agent you can trust. Always check before you book! 🌴🧳

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17/05/2026

Experience an all-inclusive, unique and immersive discovery of Japan's rich history & culture, all while travelling in the ultra-luxury 458-guest MITSUI OCEAN FUJI. Contact Roslyn to enquire 02 9875 2400

12/05/2026

We’re still smiling… 😊
We did it again! 🏆
We’re so proud to share that we’ve been named Winners of the 2026 Local Business Awards in the Travel Agency category!
That makes it 3 years in a row — and honestly, it never gets old. Each time means just as much as the first. 💛
This really wouldn’t be possible without our incredible clients, supporters, and community who trust us with their special trips and memories. We’re so grateful to be part of your journeys. ✈️🌍
Thank you for being on this ride with us — we truly couldn’t do it without you.
Here’s to many more adventures together!

05/05/2026

What a night to remember! ✨
We are incredibly proud and grateful to have been selected as Finalists in the Australian Small Business Champion Awards 2026 and to attend such a special presentation evening.
Being surrounded by outstanding small businesses from all across Australia was truly inspiring. Each business had its own unique journey, and the stories shared on the night were nothing short of amazing. 💫
Running a small business takes passion, resilience, and a lot of hard work — so it was wonderful to see everyone recognised and celebrated. Every finalist was a winner in their own way. 👏
For us, this recognition means so much… but what matters most is you — our incredible clients.
You are the reason we do what we do. Every itinerary, every booking, every dream holiday… it’s all about helping you create unforgettable memories. 🌏✈️
We’ll keep doing what we love most — turning your travel dreams into reality.
Thank you for being part of our story 💙

16/03/2026

We’re Finalists — Again! ✨🎉
We are absolutely thrilled to share some exciting news with you!
Our small business has been named a Finalist in the 2026 Australian Small Business Champion Awards! 🇦🇺🏆
And that’s not all — we’re also honoured to be Finalists in the 2026 Local Business Awards, continuing a streak we’ve been holding for several consecutive years. 🙌🎖️
From late nights planning itineraries to finding those perfect holiday moments for our clients, every bit of this journey has been powered by you — our loyal travellers, supporters, and friends.
Thank you for trusting us with your adventures, believing in our agency, and allowing us to do what we love every single day. ✈️🌍💙
No matter the outcome, being recognised alongside so many incredible businesses is already a huge win. Here’s to more memories, more milestones, and many more journeys together!
With gratitude,
Your ATOUR Travel Service ✨✈️

21/01/2026

Just Landed - 2027 is now on sale! Drop us an email or call us to enquire!

03/12/2025

We are excited to receive the "Masters of the Waves Award" at Link Group Conference!

22/10/2025

Just a few snapshots of the recent trip - amazing Lake Esik and Charyn Canyon in Kazakhstan.

23/09/2025

A few pictures from Mongolia and Kazakhstan where a small group from ATOUR exploring new horizons