06/09/2026
Just a hot tip for horse owners.
Like most people servicing the horse industry I’m contactable by telephone, text, messenger, WhatsApp and email. It can get pretty hectic and confusing trying to manage al the incoming traffic.
If you want someone to return your message I highly recommend you put in all the details you possibly can in as short form as you possibly can.
Just add these details and everything is easier.
⭐️ your entire name ( believe it or not there may be more than one horse owner named Beth)
⭐️your address
⭐️ what you would like done( be detailed. For example don’t just write feet. Maybe say front shoes or shod all round or trims or whatever. Oh and predictive text often changes shod to shot. No one wants to get that text)
⭐️your availability( I get that people have to work. Sometimes lining up time to suit everyone can take time)
⭐️try text 7-10 days before your horse is due. Texting that they are overdue and need them done before lunch tomorrow stresses everyone)
⭐️If it’s a deal where you need multiple professionals at the same time tell them who else and why( if it’s a therapeutic job and you’re trying to get a vet and farrier there at the same time it will generally take a bit of shuffling)
⭐️be polite ( most folks don’t have a secretary or a book keeper and are fairly overwhelmed most of the time trying to manage clients)
⭐️be honest( if the last guy is refusing to come back after Fluffy kicked them around the flat the time to tell that story is before the new guy gets there).
I really hope this helps and eases some of the frustration owners and professionals have to deal with.
