RevenYou

02/04/2025

📢 Crisis Communications - A Small Businesses' Perspective

Most small businesses don’t have the luxury of having a dedicated crisis management team and are often experiencing firsthand the impact of the crisis. Navigating these events requires clear communication, empathy, and resourcefulness.

In our latest blog, we have curated our guide to assist small businesses when finding themselves having to manage a natural disaster.

Read now ⬇️

https://www.revenyou.com.au/blog/crisis-communications-a-small-businesses-perspective

Most small businesses don’t have the luxury of having a dedicated crisis management team and are often experiencing firsthand the impact of the crisis. Navigating these events requires clear communication, empathy, and resourcefulness. We have curated our guide for small businesses when finding th...

25/03/2025

At RevenYou, our CEO and Founder, Tamie Matthews, loves working with regional tourism bodies in the development and delivery of tailored training and mentoring programs to their local tourism operators: whether it be in the area of revenue management, sales activity, development of strategic plans, or marketing support.

We would like to thank those who have asked us to be a part of their industry development programs and look forward to continuing to support and assist local businesses' on their journey of continuous improvement and achievement of their commercial objectives.

07/03/2025

When deciding to take the giant ‘leap of faith’ to begin her own consulting business, our Founder & CEO, Tamie Matthews, established RevenYou in 2015.

Proudly wearing two hats, mother and businesswoman, Tamie was an early adopter of the work from home model. With our team continuing to grow, and based throughout and the world, RevenYou now employs many incredible parents, awesome Aunties and global travellers, and providing a flexible life-work balance is what sets us apart.

On International Women's Day, we would like to take a moment to recognise our incredible team of women who are part of our RevenYou family, together with the men in our team who are active parents and extremely supportive of their partners as they pursue their chosen pathways.

06/03/2025

As comes closer, our focus continues to be on the safety of our team, their families, and the wider tourism industry throughout and areas of

Mother Nature is a powerful force and through circumstances beyond everyone's control, businesses' find themselves preparing for the unknown, people are faced with potential evacuation from their homes, events are being cancelled, and the travel plans of many have been cancelled.

At this time, it's important to focus on family, friends, and your local community: how can you offer support - can your kitchen assist with meal preparations, provide equipment and clean linen, donate food and beverages.

With people unable to travel, can those cancelled rooms be used by emergency personnel who are setting up control centres in your area or for those unable to remain in their own home and are without a local support network.

Australians are a extremely resilient lot, and we are incredible generous to those who have experienced hardship. Following any extreme weather event, historical evidence tells us that travellers are ready to rebook as soon as it is safe to travel and we all hope that is sooner rather than later.

From our family to you and yours, please stay safe.

04/03/2025

Our thoughts are with those within our RevenYou family who call home, our clients who live and work there, together with the wider Visit Queensland, Australia tourism and hospitality industry with final preparations being made as makes it way closer.

If you are a member of the Queensland Tourism Industry Council or hold Quality Tourism Framework accreditation, there are a number of crisis and risk management resources that are available to assist businesses navigating their way through such events.

While we hope this extreme weather event does not eventuate, we are here to extend our support if required.

https://www.linkedin.com/feed/update/urn:li:activity:7302558502906904576

Quality Tourism Australia

Our thoughts are with those within our RevenYou family who call home, our clients who live and work there, together with the wider Queensland tourism and hospitality industry with final preparations being made as makes it way closer. If you are a member of the Queensland T...

26/02/2025

We believe that our greatest asset is our people and are proud to foster a culture that not only recognises, but actively supports and promotes from within.

All businesses' internal talent pools are rich with unique insights, differing perspectives, and diverse life skills. Empowering, and supporting our team in their professional growth, while encouraging them to move between departments, allows us to leverage their wealth of knowledge and drives innovation.

Most importantly, this valuable investment in our team is vital to our continued success, long-term staff retention, and our ability to attract new team members.

We would like to congratulate Aakriti Dahal who is making the transition from our amazing revenue management team to our incredible sales team. We look forward to watching Aakriti continue to shine in her new position.

18/02/2025

🎉 **Client Success Story** 🎉

The sales process can be a challenging journey: it requires patience, persistence, flexibility, and the ability to always remain positive and have a smile in your voice.

We wanted to share a fantastic win on behalf of one of our clients recently by Sara who has been with our team for seven months.

Following up on a group sales lead to see if our hotel client could assist with the group's accommodation needs over an upcoming peak event period, Sara was able to determine that their existing accommodation relationship had fallen through and they were keen to hear more about what our client could offer.

Sara was able to convert the business: providing a much-needed revenue pick up for our client and, begin the strong foundations for what we hope will be an ongoing relationship for future years. Awesome work Sara - we love your incredible enthusiasm and you have become a much-valued member of our team.

05/02/2025

Just as our CEO & Founder, Tamie Matthews recognises the importance of taking well-deserved breaks to spend time with family and friends and to recharge the batteries, as a business owner, it can be extremely daunting leaving the keys to the office with others.

In our latest blog, Tamie shares how the business continues operating as normal in her absence – allowing her to focus 100% of her attention to the meeting she is having or enjoy an uninterrupted holiday.



https://www.revenyou.com.au/blog/ensuring-business-continuity-while-youre-away

21/01/2025

The importance of reviews and testimonials does not just apply to accommodation and tourism experiences. As a service provider, reviews and word-of-mouth recommendations play an integral part in the growth of our client list.

We would like to extend our sincere thanks to all our clients who have shared their positive experience online and within their community - we love doing what we do and are always humbled and extremely appreciative of your amazing feedback.

15/01/2025

For regional hotels and motels, being a member, or engaging with your peak tourism body can often result in more than networking opportunities. Often these bodies are responsible for the delivery of small business grants that have been established by local councils to support tourism growth, and which can be used to enhance your business.

In our latest case study, the motel was a recipient of one of these grants and elected to use it to undertake an audit of their existing Global Distribution System (GDS) as their market pe*******on was underperforming when compared with their competitor set, review their current pricing strategy, and assess their existing tech systems.

https://www.revenyou.com.au/case-studies-1/3io4q9mycrn6qcltmfzif3ywrfg755

05/01/2025

As we begin the first full working week for 2025, this year is a milestone one for RevenYou - in May, but business will celebrate it's tenth year of operations. We thought we would take this opportunity to showcase some questions our Founder & CEO, Tamie Matthews was recently asked by Simply Gray Photography

What about your life would you like to celebrate most? My child, Erin, and my business.

What three words best describe you in this phase of your life? Freedom, peace, adventure.

What do you love about this time of life? Being there to support Erin as they begin to find their place in the world - providing them with the knowledge and confidence to know that they can do whatever and be whomever they aspire to be. I have finally found peace and am financially able to support that new-found calm

Anything else you would like to add about life? It’s a precious gift that we have been given.

Favourite Quote: “Do not go quietly into that good night.” — Dylan Thomas

📷 I Simply Gray Photography

18/12/2024

As the end of 2024 quickly approaches, we would like to take a moment to reflect on the many opportunities it has brought with it. We have enjoyed success but also learnt a lot along the way. We have expanded the range of services we can offer and have achieved outcomes that we would have never thought possible a year ago.

Most importantly, it has been one of shared journeys - with you, our wonderful clients. Thank you for the confidence that you place in RevenYou each day - it is a privilege to be able to work alongside you and your teams, and we look forward to continuing to do so in 2025.

From our team to yours, we would like to take this opportunity to extend our very best wishes for the festive season and new year ahead.

For many in our our industry, we know the summer holidays are a busy time of the year, but we hope that you are able to find time to stop and relax, take advantage of the beautiful summer days and enjoy precious time with family and friends.

04/12/2024

In recent years, RevenYou has elected not to deliver corporate gifts at the end of the year, but have instead chosen to 'gift by giving back' on our clients' behalf.

This year we have selected Foodbank Australia who, in their own words, are "the pantry to the charity sector in Australia." In Australia, Food Bank provides food and grocery relief to 2,929 front-line charities and 3,220 school breakfast programs to help feed people in need. In 2023, they sourced enough food to produce 92 million meals while also making a significant impact on reducing food wastage.

At a time when so many more Australians are being impacted by mortgage distress and higher living costs, the incredible work that Food Bank, and their army of volunteers and partners, undertakes across the country is making a real difference to those in need.

https://www.foodbank.org.au/?state=au

Image Credit I Food Bank Australia

27/11/2024

It's our favourite read of the year, and we eagerly await the arrival of SiteMinder's annual report in our inbox.

SiteMinder's Changing Traveller Report for 2025 brings with it a new traveller profile - the 'Everything Traveller'. "This guest seeks a strategic mix of trending and traditional destinations, relies more heavily on online communities than personal suggestions, and balances spontaneity with practicality. They are both event-driven and desire more time on-site, are cost-conscious yet willing to invest in extras and the eco-friendly." - SiteMinder Changing Traveller Report 2025.

We loved these areas that Australian travellers top the world in:

* 19% of Australians plan to travel solo - we lead the world on this form of travel.
* We love great shower pressure, with 38% listing this in their top three most important room amenities - again, the highest in the world.

To read the full report, head to our website - we hope you find it as fascinating as we do.

https://www.revenyou.com.au/in-the-news

21/11/2024

We wanted to give a shout out to the fabulous Charlotte - who is one month shy of her first anniversary with our team - on delivering an amazing outcome to a hotel in need recently.

After a well-respected industry peer was retained to set up the PMS and Channel Manager for an opening hotel, we were contacted by the hotel owner to see if we could provide some assistance after weeks of challenges with pricing not mapping.

Once system access was granted, Charlotte took on the challenge: in 36 minutes, an investigation was undertaken, issue identified, resolved and rate parity working.

While we love working with our clients on an ongoing basis, there are times when we receive a SOS call for some one-off support and we pride ourselves in applying the same level of care and consideration to these requests as we do to all our valued clients.

13/11/2024

For families travelling away for the festive season, their much-needed end-of-year holiday can be preceded by a period of chaos: work deadlines, last-minute shopping and trying to see all of the family, including the cousin twice-removed, before leaving. And parents often have to manage the difficult question of "how will Santa find us if we are not at home?"

Here are our tips to create a sense of Christmas magic for your guests: not only will you have extremely grateful parents, but with the growing influence of children in travel decision making, the positive word of mouth generated can be priceless.

* For guests travelling with children, let them know in your pre-arrival communications that you have been in touch with Santa, Mrs Claus and the reindeers and they know where you are on Google Maps.

* Some fun content can be created for sharing on your social media channels.

* Install special reindeer landing signage and elf friendly zones - this can become a great photo opportunity for your guests.

* Have a supply of cookies and carrots available for those parents that have forgotten to bring these essentials in the rush to depart.

* Create a special 'Santa sack' activity kit as a welcome amenity for each child.

These are all small things to do, you do not have to spend much but the rewards can be amazing.

06/11/2024

RevenYou is delighted to announce our win at this year's SiteMinderPartner of the Year Awards 2024 in this new category within their Excellence Awards - Hotelier's Choice Partner of the Year.

These awards acknowledge and celebrate the contributions of the hospitality industry’s most impressive businesses and individuals, the SiteMinder awards are an annual recognition of hard work, innovation, and dedication to service.

This recognition is a testament to our incredible team - led by CEO & Founder, Tamie Matthews, and their commitment to delivering exceptional service to each of our clients. We would like to thank all of our wonderful clients - we love working with and supporting you and your teams throughout the year.

04/11/2024

📢 New Blog Alert 📢

Christmas decorations are up, supermarkets have released their Christmas ham ranges, our inboxes are being inundated with festive holiday themed content and Santa photo bookings have opened.

The countdown to the Christmas and New Year summer holiday period has officially begun and now is a great time to double-check that you are ready for the summer rush.

It is not too late to ensure you are ready for the festive season and to help, we have put together our checklist for you to tick off.

https://www.revenyou.com.au/blog/are-you-ready-for-the-summer-season-l1XUc

Local councils are already putting the Christmas decorations up, supermarkets have released their Christmas ham ranges, our inboxes are being inundated with festive holiday themed content and bookings - yes, you now must book - have opened to have a photo with Santa. The countdown to the Christmas