23/12/2024
SYNERGY SOLUTIONS is Hiring!!!
Vacant position: International Call Center Agent (Night Shift)
Please read the full job description and shift timing before sending your resume.
Key Points:
1. APPLY ONLY IF YOU HAVE EXCELLENT COMMUNICATION SKILL IN ENGLISH.
2. Apply only if you are comfortable working at NIGHT SHIFT (Bangladesh Time 8:00PM to 5:00AM).
3. Apply only if you have the mindset of working for minimum 1 year.
Job Responsibilities:
1. Manage large number of outbound calls to USA / Canada customers in a timely manner.
2. Follow communication "Script" while handling different topics.
3. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
4. Receiving customers' enquirers, selling services / products over telephone as per the instruction provided.
5. Keep records of all conversations in our call center database in a comprehensible way.
6. Meet personal / team qualitative and quantitative targets.
Employment Status: Full-time.
Educational Requirements:
- O Level, A Level, HSC, Bachelor of Business Administration (BBA)
Under graduation enrolled freshers with good English communication skill are encouraged to apply.
Additional Requirements:
1. Age 18 to 30 years
2. Both males and females are allowed to apply.
3. Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
4. Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).
5. Selected Applicants will be in a minimum of six months probation period.
6. Able to speak clearly and persuasively in English in positive or negative situations.
Proven organizational and interpersonal skills.
7. Self-motivated, independent worker with the ability to multitask.
8. Professional, courteous and know proper phone etiquette.
9. Ability to relate with a diverse group of people.
10. Sound knowledge of essential software like MS Word, MS Excel, Email etc.
Job Location: Mirpur, Dhaka.
Salary - Tk. 20000 - 25000/- (Monthly)
Compensation & other benefits:
1. Performance bonus, Weekly 2 holidays.
2. Salary Review: Quarterly
3. Lunch Facilities: Full Subsidize (After probation)
4. Festival Bonus: 2 (Yearly)
5. Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary from the first day of appointment.
6. **Transportation (Pick up and Drop off) facility arranged by office.**
7. Exclusive Sales / Telemarketing training will be provided without fees.
8. Highly attractive Sales Bonus.
9. Guaranteed on time payment will be provided.
10. Experienced Applicants will have an opportunity to get promoted as a Team Leader or Sales Manager.
Applying Procedure: Send your CV to [email protected]
