02/01/2026
We’re Hiring!
Evergreen is looking for a Reservation & Ticketing Executive, Sales to join our team in Bashundhara, Dhaka.
If you have experience in Reservation & Ticketing and a passion for the travel industry, this is your chance to grow with one of Bangladesh’s leading travel agencies.
Key Responsibilities:
• Booking Management: Process reservations for flights, hotels and car rentals using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Customer Advisory: Provide detailed travel information, fare rules, and route suggestions based on client budgets and preferences.
• Ticketing Operations: Handle the issuance, re-issuance, cancellation, and refunding of airline tickets.
• Itinerary Planning: Create comprehensive travel itineraries, including transfers, insurance, and local tourist attractions.
• Sales & Upselling: Actively promote travel packages, insurance, and premium upgrades to maximize agency revenue.
• Problem Resolution: Troubleshoot booking errors, handle schedule changes, and resolve customer complaints with empathy.
Required Skills & Qualifications:
• Technical Proficiency: Knowledge of GDS platforms and airline/airport codes.
• Communication: Exceptional verbal and written skills for handling inquiries via phone, email, and social media.
• Detail-Oriented: High accuracy in data entry and verifying travel documents to prevent booking errors.
• Education: Bachelor’s degree in Business; or certifications from the International Air Transport Association (IATA).
• Availability: Flexibility to work shifts, including evenings, weekends, and holidays to accommodate global travel schedules.
• Experience: Minimum 2 years of proven experience in Reservation & Ticketing (travel/tourism industry experience is preferred).
Compensation & Benefits:
• Salary: 20,000 – 35,000 BDT (based on experience & skills).
• Yearly salary review.
• Two festival bonuses per year.
• TA (Travel Allowance) and Mobile bill coverage.
• Performance-based incentives.
• Tea, coffee, and a friendly, supportive work environment.
Application Process:
Candidates are requested to send their CV to: [email protected]
Subject: Reservation & Ticketing Executive
Application Deadline: 30 January 2026