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HR Center - Coco Cay, Little Stirrup Cay, Conch Sound (2026)

05/04/2022

If anyone knows Ms. ROBINIQUA ALLEN from Nassau, Bahamas. Please have her contact us as soon as possible. [email protected].

10/02/2022

The Aquatics Guide is responsible to deliver industry-leading hospitality standards in the tours and excursions experience
on the Destination. This position engages with Guests and drives a positive working environment with a focus on customer
service and safety in all activities. The Guide specializes in guiding activities such as Zipline, Kayak, Wave Jet, and other
activities as required by the Lead Shore Excursions. The role focuses on Guest safety, responds to any type of emergency,
and performs lifesaving procedures when delivering a tour. The Aquatics Guide may assist with other aquatic activities and
the lifeguard program. This position requires excellent Guest engagement, concentration, strong swimming skills, the
ability to provide CPR/First Aid, knowledge of products and services.
All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way
philosophy, Company policies, SOPs, Public Health, Safety, Security, and Environmental Guidelines.
This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member
occupying this position. All Team Members may be required to perform any other job-related duties assigned by their
Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Delivers clear instructions for tours and activities to Guests including but not limited to, boundaries, routes, safety
information, weather concerns, communication procedures, and emergency protocol.
• Helps Guests get fitted for equipment ensuring they are using the correct type and size for each attraction.
• Guides Zipline, Kayak, Wave Jet Tours, etc. in a safe and responsible way.
• Guides and interacts with Guests while identifying elements within the environment.
• Controls large groups of varying abilities and ages. Demonstrates and leads a safety-first culture in all activities.
• Conducts clear and concise briefings and instructions.
• Uses clear and professional communication while using the radio channel provided for the operation.
• Displays advanced time management skills and conducts tours in a timely manner.
• Demonstrates effective teamwork and excellent customer service.
• Turns challenges into opportunities by actively listening to and quickly resolving Guest complaints.
• Acknowledges distress signals, maintains a calm demeanor, and responds actively to any emergency and/or assist if
needed as per Company procedures. Reports any structural and operational issues to the Management.
• Communicates clearly and concisely to Guests, Team Members, and Management in both verbal and written format.
• Maintains communication equipment and ensures it is in good working order.
• Trainsnew Team Members on tour and guiding procedures.
• Cleans and conducts safety checks on all guiding equipment including but not limited to, kayaks, paddleboards,
paddleboats, wave jets, boats, rescue equipment, EZ dock, Zipline equipment, etc.
• Conducts general maintenance of all equipment including but not limited to, kayaks, paddleboards, paddleboats,
wave jets, boats, rescue equipment, EZ dock, dock anchors, and Zipline equipment (i.e., harnesses, safety straps,
carabiners, trolleys, lanyards, ropes, braking system, pulleys, etc.). Removes, replaces, and reportsany malfunctioning
partsto the Management. Writesreports and completes maintenance logs on a daily, weekly, and monthly basis.
• Maintains knowledge of all Destination tours and activities to manage customer inquiries.
• Set up and close working areas as per schedule or instructed by the Management.
• Participates in the building or repairing of floating docks, buoy lines, other equipment as directed by the Management.
• Acknowledgesdistress signals and responds actively to any emergency or assists in following Company procedures.
• Maintains cleanliness and integrity of the assigned position. Adheres to a Company confidentiality agreement.
• Maintains Company designated lifeguard certification, fitness level, swimming, rescue, and CPR/First Aid skills.
• Participates in trainings and meetings. Notifies the Manager regarding work schedules and time records.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
• Ensures personal appearance, personal hygiene, and uniform appearance are always by Company policy. Maintains
a safe and sanitary environment for guests and fellow Team Members.
FINANCIAL RESPONSIBILITIES
• Takes care of and ensures all operational equipment is in good condition. Ensures used equipment and tools are
cleaned and properly stored at the end of the day or after completing a task.
• Managesrescue equipment inventory and maintains expert knowledge on how to use it.
• Sells and upsells all revenue-generating products.Reports waste. Actively looks

08/09/2021

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s brand standards, SQM standards, USPH guidelines, environment, and safety policies. In accordance with Royal Caribbean International’s philosophy, The Royal Way each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow employees and/or in the presence of guest contact and employee areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· To promote the confidentiality of all clinical and medical information and to ensure that all staff, at all times, understand the critical importance of maintaining confidentiality of patient medical information.

· To provide close oversight of medication and supplies ordering to ensure that the medical center is appropriately stocked, while ensuring that all budget guidelines and policies are followed.

o ensure that the narcotics and controlled substances are secured, dispensed and accounted for in accordance with all applicable US federal statutes and company policies.

· To supervise and complete annual inventory of medical supplies, medications and consumable items and ensure all expired medications are removed from the medical

· To ensure that the routine preventative maintenance of all medical equipment is completed and that records of such work are kept on board for audit and documentation purposed.

· To ensure that defibrillator, critical life support, medical equipment and emergency bag checklists are completed as per company policies.

· Cooperate with the GM in the different aspects of intelligent budget management and expenses for the Medical Center.

· Provide nursing care for minor and major emergency situations for passengers and employees

· The Nurses need to do a triage of every patient. It is the responsibility of the Nurse to immediately inform the GM when she finds or suspects that a patient has a life threatening condition or has any abnormality in the vital signs.

· Nurses have a variety of administrative responsibilities in relation to care of guests and crew and management

· The Nurse will have responsibility for the preparation and maintenance of medical logs, crew medical records and reports. The Nurse must prepare for the Doctor's review and signature the following:

- Daily Illness Log - Crew and guest Sick Lists;

- Log of Shoreside Medical Referrals;

- Infectious Disease and Diarrhea Log;

- Narcotic Count Log; and,

- Medical Supplies Usage/Consumption Report.

Maintains Guest illness logs and medical notes. Completes all paperwork associated with various medical situations.

· Maintains injury logs and fill out accident reports.

· Maintains Acute Gastroenteritis log for U.S.P.H. or any port health authorities and reports as required.

· Executes air and land evacuation procedures.

· Trains and leads stretcher teams in Fire and drills, and first-aid training

· Obtain and tests water samples and cultures for growth of Coliform organisms.

· Performs weekly checks of emergency equipment and maintenance of all Medical Center equipment.

· Sterilizes surgical instruments.

· Orders medical supplies and equipment. Maintains proper levels of inventory through us of the AMOS ordering system.

· Maintains current medications in lifeboat canisters once yearly.

· Provides first aid supplies for first aid boxes.

· Properly disposes of hazardous wastes and used sharps (needles, syringes).

· Oversees and maintains cleanliness of the Medical Center in a clean and orderly fashion.

· Actively participants in Crewmember education and training programs.

· Maintains records and narcotic counts.

· Ensures confidentiality of medical information.

· Properly fills out and distributes all forms associated with the medical department.

· Executes and has a good working knowledge of all paperwork associated with the operations of the Medical Center

· other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

Nurses respond to all codes even when they are off duty.

KNOWLEDGE AND SKILLS:

Minimum of three (3) years post-graduate clinical training is required in the fields of Emergency Room, Intensive Care Unit, Cardiac Critical Care Unit, Surgery, Anesthesia or Trauma Unit.

· Intermediate to Advanced verbal and written level of English is required.

· Minimum of one year practical work experience in Advanced Cardiac Life Support is required.

· Minimum of one year experience working in the Emergency Department, Intensive Care or Coronary Care Unit is required.

· Minimum of one year experience performing Basic Life support until the physician arrives is required.

· Must provide a chronology of all medical activities since graduation from nursing school.

22/06/2021

The Public Health Officer is responsible for driving and coordinating the ex*****on of the company’s Private Destinations Public Health and Infection Prevention and Control Program, ensuring the company’s public health and infectious disease standards are met and/or exceeded on island. This is achieved through structured training, inspections, and effective communication.

The areas included in the scope of work are Food Safety, Water Safety (Potable and Recreational water systems), Integrated Pest Management (IPM), Disease Surveillance, Outbreak and Infection Prevention and Control, Training and Regulatory Compliance. Due to the nature of the role, the Public Health Officer interfaces with all departments, employees, and areas of the island. Oversees compliance with COVID-19 related protocols and reports findings.

The Public Health Officer may be required to perform other job-related duties assigned by the Port Captain Safety or Public Health Director. All duties and responsibilities are to be performed in accordance with the Company’s Medical, Safety, Quality and Environmental standards.

Responsibilities:

Work closely with all Private Destinations teams to ensure understanding of Public regulatory Health and Infection Prevention and Control (IPC) requirements and related company policies and procedures.

Conduct routine inspections and review records/documentation to monitor performance and verify compliance with public health and infection control requirements, including hygiene, cleaning and sanitation protocols, and use of PPE, in areas not limited to, Food and Water Safety, Integrated Pest Management, Housekeeping/Public Areas, Air Handling and Medical Facility. Assist the teams in follow up and implementation of Corrective Action Plans.

Supervise, guide, support and maintain records pertaining to, a wide variety of public health functions and activities including arrival/departure processes, outbreak prevention and response, case investigations, and isolation and quarantine.

Collaborate with Medical and Security teams to conduct contact tracing in a timely manner.

Monitor activity of gastrointestinal illness, COVID-19, and other communicable diseases on island. Ensure departments monitor crew for symptoms of infectious illness.

Conduct IPC meetings to review IPC topics and trends and identify potential health risks and periodically review and update the Private Destination’s infection prevention risk assessment.

Assist the Medical Team in responding to local health authority requests for public health information.

Support Private Destination public health training program, including public health awareness, Outbreak Prevention and Response, use of PPE, and other IPC related trainings.

Execute tabletop exercises and IPC drills to ensure operational preparedness and response to elevated levels of illness and prepares after-action reports.

Ensure departmental compliance with the Private Destination’s Integrated Pest Management Plan and maintains the IPM records.

Verify the proper ex*****on and follow up procedures related to Water Safety, including Potable and Recreational, , production, and testing for Legionella, coliform, and E. coli.

Periodically review OPP and PPE par levels to ensure adequate supplies are maintained on the island.

Serve as Private Destination point of contact/liaison for Public Health Inspectors and Consultants.

Review inspection reports to identify trends and evaluate performance over time and program effectiveness.
Communicate effectively with the shore side Public Health Team and provide recommendations and produce reports as needed.

Qualifications:

o Bachelor’s degree from an accredited program in Public Health, Environmental Health, Nursing, Medical Technology, Microbiology, or closely related field.

o With a minimum 3 years of experience in implementing and evaluating public health or infection control programs and working with regulatory agencies,

OR

o 2 years of shipboard experience as a PHSS, Environmental Officer Chief Nurse or Compliance related position.

AND

o Willing to take a course in Infection Control approved by RCG.

· Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software

· Ability to work in a dynamic, flexible and fast-paced environment, and multi-task and remain organized.

Preferred Qualifications:

· Master’s Degree in Public Health, Environmental Health, Nursing, or closely related field; with focus on epidemiology and/or infection control.

· Current CIC (Certificate in Infection Control) or equivalent or willing to take RCG approved course

· Managerial/leadership and training skills

· Knowledge of Public Health regulations and international laws

· Understanding of Potable and Recreational Water Systems and Pest Management.

22/06/2021

Come and join us at Perfect Day!

22/06/2021

The Head of Human Resources Manager is a strategic HR professional that partners with the leadership team to develop and implement human resources strategies and programs that are in line with the individual business units and organizational mission and vision.

The Head of Human Resources also serves as a strategic partner to the Island leadership team by providing human resource direction and guidance on all employee related issues. The Head of HR must have extensive knowledge in all aspects of HR including recruitment, employee relations, performance management, organizational development, learning, compensation, benefits and HR systems.

Essential Duties and Responsibilities:
· Understand all current and future recruitment targets and goals, including resource planning and headcount requirements.
· Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations as required.
· Analyze trends and metrics in partnership with the Head of HR Private Destinations to develop solutions, programs and policies.
· Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
· Provide day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
· Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
· Provide HR policy guidance and interpretation
· Provide guidance and input on business unit restructures, workforce planning and succession planning.
· Identify training needs for business units and individual executive coaching needs.
· Participate in evaluation and monitoring of success of training programs.
· Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives.
· Partner with the HR organization in delivering employee milestone processes including performance and compensation planning.
· Coach business leaders on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions.
· Provide compensation and benefits including payroll support, teaming with relevant stakeholders as required.
· Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects.
· Maintain detailed and current knowledge of all local Human Resources/employee regulations and laws to ensure that the property is in compliance with the Bahamas Employment Act.
· Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.
· Liaise with the National Insurance Board, Labor Department and Department of Immigration on behalf of the company.
· Maintains/Conducts new employee orientation program.
· Represent the company in local employment hearings and labor law disputes with the labor department. Implement policies and programs to guarantee compliance
· Educates and supports the management team with regards to HR policies, procedures and standards including the company's performance management system, our progressive discipline procedures, as well as the change/promotions process. Partners with Department Heads to ensure consistent and fair application.

Other responsibilities:
· Knows our brand standards and is accountable for always executing against them; holds other accountable for delivering against the standards.
· Drives positive employee relations by ensuring compliance with collective bargaining agreements, HR policies and procedures and partnering with leaders to resolve conflicts/grievances.
· Responsible for ensuring compliance with the Code of Business Conduct and Ethics as the Compliance and Ethics Officer on site. Leads investigations into potential ethical violations and resolves accordingly.
· Uses advanced HR Information Systems to access and analyze data for reporting purposes based on business unit needs and uses relevant data to recommend solutions.
· Establishes and maintains professional relationships with government officials, port agents and other relevant business partners in The Bahamas to drive business effectiveness.

Qualifications:
· Bachelor’s degree (or international equivalent) from an accredited university or college in Human Resources, Business Administration, Psychology, or related field is required or 10 years senior management experience in human resources
· Minimum five years progressive experience in Human Resource Management (ideally in an international company)
· Strong working knowledge of the Bahamas Employment Act.

26/05/2021

The HR Specialist will support the Head of Human Resources in all facets of Human Resources Operations in Coco Cay including the implementation of strategic, tactical, and operational goals. As an HR Specialist you will understand the needs of the overall business and provide all the necessary assistance to the Head of Human Resources to implement, optimize and lead best in class policies, procedures, systems, and practices in all aspects of the employee lifecycle i.e., Communications, Organizational Design, Recruitment & Selection, Compensation & Benefits and Employee Relations.

Essential Duties & Responsibilities:
• Understand all current and future recruitment targets and goals, including resource planning and headcount requirements.
• Manage and resolve complex employee relations issues. Conduct effective, thorough, and objective investigations as required.
• Analyze trends and metrics in partnership with the Coco Cay Head of Human Resources to develop solutions, programs, and policies.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Provide day-to-day performance management guidance to line staff (coaching, counseling, career development, disciplinary actions).
• Work closely with employees to improve work relationships, build morale, and increase productivity and retention.
• Provide HR policy guidance and interpretation.
• Provide guidance and input on business unit restructures, workforce planning and succession planning.
• Identify training needs for business units and individual executive coaching needs.
• Participate in evaluation and monitoring of success of training programs.
• Serve as a strategic partner to the multiple functional leaders on site, implementing HR business objectives that align with the overall company plans and objectives.
• Partner with the HR organization in delivering employee milestone processes including performance and compensation planning.
• Participate on coaching business leaders and staff as required on performance management discussions, employee relations issues, discipline matters, and promotion / transfer / termination discussions.
• Provide compensation and benefits support, teaming with our global compensation team as required.
• Collaborate with the various centers of excellence (compensation and benefits, talent acquisition, Learning and Development, HRIS) in various HR projects.
• Support annual succession and training planning. – aligned with the corporate L&D team to achieve business goals.
• Ensure that the highest quality onboarding experience is delivered for all employees, on a consistent basis.
• Conducts new employee orientation program.
• Subject matter expert in the Employment Act of the Bahamas and its associated labor lawyers
• Prepares, Manages & Tracks all National Insurance contributions and benefits (Unemployment, retirement, sick, industrial accidents, maternity)
• Prepares, Manages & Tracks employee engagement (employee activities) with proper documentation on crew welfare budget spreadsheet.

Qualifications:
• Degree in Human Resources Management or related discipline
• Minimum 4-5 years HR experience ideally in an international company
• Excellent communication and influencing skills across different geographical locations and cultures.
• Have strong commercial and business acumen.
• Ability to deliver in a matrix environment with a culture individual accountability and team performance.
• Proven planning. attention to detail and project management skills.
• Proven experience of leading all aspects of the employee lifecycle.
• Proven contract negotiation and budget management experience
• Must have a thorough understanding of HR best practices.
• Experience of managing, coaching, and developing a team.
• Highly organized with ability to manage multiple priorities and consistently meet deadlines.
• Ability to work in a high-pressure environment.
• Strong administrative skills and working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel, Word, AMOS and other related programs.
• Good communication/social skills.
• Ability to plan projects, assign priorities, resolve problems and to work without supervision.
• Excellent English reading and writing skills required.

06/04/2021

Perfect Day for a walk!

HR Center - Coco Cay

05/04/2022

10/02/2022

08/09/2021

22/06/2021

22/06/2021

22/06/2021

26/05/2021

06/04/2021

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