21/05/2025
Air India is steadily making its way toward becoming a truly family friendly airline, something travelers have long appreciated in several Middle East carriers. Recently, the airline introduced screen free in-flight entertainment for children, a much needed upgrade that gives parents a screen-free way to keep their kids engaged with audio entertainment during long flights. And now, Air India has taken another step in the same direction by launching ‘Family Assistance’ counters at Delhi’s IGI Airport.
These new counters are specially designed to help families traveling with children, elderly parents, or anyone who needs a bit of extra support at the airport. From the moment you arrive, you're greeted with a personalized “meet and assist” service that makes the airport experience a lot less stressful. It’s a welcome move, especially for parents juggling bags, kids, and travel documents all at once.
One of the best parts about this service is that it is completely free and you don’t need to pre-book many of the features. Need wheelchair support but forgot to request it earlier? These counters have you covered. Didn’t get seats together when you booked your tickets? The staff will try their best to seat your family together, subject to availability. They’ll even help you manage multiple or heavy bags if you need an extra hand.
The counters also speed things up at check-in by offering quicker baggage handling and helping with any last-minute questions about immigration or customs. For families with tight schedules or long journeys ahead, this can make a big difference in how relaxed your airport experience feels.
Children flying alone without the official Unaccompanied Minor service will still be looked after by Air India staff. The airline staff will make sure the child gets safely from check-in to the boarding gate. Passengers with reduced mobility will also receive full support throughout their time at the Delhi airport.
This thoughtful initiative shows Air India’s commitment to making travel easier and more comfortable for families. The launching of Family Assistance service at New Delhi International Airport is a great start, and we can hope to see this helpful service extend to more airports soon.