10/22/2026
Overheard at a Chapter Meeting:
“I kept blaming people for dropping balls but the truth was, the process was mostly living in my head.”
When you’ve been doing something for years, it can feel obvious… to you.
But obvious to the owner does not mean clear to the team.
One business owner shared how much improved once they stopped relying on memory, assumptions, and quick Slack messages to run key parts of the business.
They started documenting.
Not everything and not perfectly. Just the repeatable things that kept causing confusion.
The result they reporter were:
Fewer mistakes.
Less back-and-forth.
More consistency.
A team that could own the work.
The best/next CEO move isn’t always exciting.
Sometimes it is writing the process down so the business can stop depending on mind-reading.