The Hospitality Edge

The Hospitality Edge 🎙️THE Real Estate & STR Podcast |🗣️ By Sebastian Muñoz 🚀

05/30/2025

NOT EVERY OWNER IS A GOOD FIT

One of the biggest shifts Ric Kenworthy – Co-Owner & CEO of Travli Hospitality Co. – made in his business? Being selective about which property owners he works with.

❌ No overpromising
✅ Radical transparency
🔁 Long-term mindset over short-term hype

💬 “You have to be real with them from the beginning. This business isn’t just about the fun stuff—it’s about educating owners on market changes, legislation, and realistic growth timelines.”

Owners want cash flow fast. But real partnerships are built on trust and clarity.

🎧 Watch the full episode - link in bio!

05/30/2025

WHY YOU CAN'T BE SUCCESSFUL WITHOUT HUMILITY

Jeff Jenson, CEO of Buckingham Luxury Vacation Rentals, shares a valuable lesson he learned the hard way: humility is key when hiring. Despite past success, ignoring the lack of humility in a team member led to a business crash.
Jeff's advice? You can’t have success without humility—it’s a non-negotiable trait in every great team member.

💡 Key takeaways:
- Humility is a must-have when hiring for success.
- Don’t just look at past accomplishments—character matters.
- Hire the right people, or your business could be at risk.

Building a successful business starts with building the right team. Are you hiring for humility?

🎧 Full episode out now — link in bio!

02/26/2025

TO SCALE OR NOT TO SCALE

In the vacation rental industry, one of the toughest decisions property managers face is whether to remain a boutique operation or scale up. In this episode of The Hospitality Edge podcast, Michael Broussard, Founder & CEO of Broussard Properties, dives deep into this age-old debate with a refreshing perspective.

🏠 THE GOLD STANDARD: OWN THE ASSETS

While managing properties can generate solid cash flow, true wealth lies in asset ownership. Michael shares how even with an attractive stock option plan, nothing compares to owning the real estate outright.

📈 THE LONG GAME: BUY RIGHT, MANAGE SMART, SELL HIGH
- Acquire assets at the right value.
- Operate efficiently, ensuring profitability along the way.
- Plan for an exit where both the company and the properties can be sold together for maximum returns.

💡WHY IT MATTERS:

For those considering scaling their property management company, this approach offers a balanced path to both growth and profitability. Instead of just scaling operations, think about scaling ownership. The appreciation of assets combined with operational profits can lead to a truly life-changing exit.

Dive into the full episode:

🎥 YouTube: https://bit.ly/3Z6Kpm3
🎧 Spotify: https://bit.ly/3YOHKwS
🍏 Apple Podcast: https://apple.co/4fpcifW
🔗 Other platforms: bit.ly/47j0fgg

02/25/2025

THE #1 MISTAKE STR OPERATORS MAKE

When scaling a short-term rental (STR) business, underwriting strategy can make all the difference. In this episode, Michael Vialpando (CTO, Renjoy) shares how Renjoy took a conservative approach by running numbers as long-term rentals—treating STR income as a bonus rather than a requirement.

💡 Key Takeaway:

By building a business model that could withstand worst-case scenarios, Renjoy set itself up for sustainable growth, regardless of market trends or industry buzz.
This kind of risk management isn't just smart—it's essential for property managers looking to thrive in today’s market.

👉 Watch the full episode to learn more about Renjoy’s scaling strategy, automation systems, and how they hit 200+ properties!

🎥 YouTube: https://youtu.be/SxzAcs-YS1g
🎧 Spotify: https://bit.ly/3EHBEbq
🍏 Apple Podcast: https://apple.co/3QjShMZ
🔗 Other platforms: bit.ly/47j0fgg

02/25/2025

0 TO 200 PROPERTIES: THE FINANCIAL MISTAKE THAT ALMOST BROKE THEM

In the latest episode of The Hospitality Edge, we continue our deep dive into Renjoy 's incredible growth story—this time with CEO Jacob Mueller!

After exploring the tech side with Michael Vialpando, we’re shifting focus to the business strategy, leadership challenges, and the tough lessons learned as Renjoy scaled to manage 200 properties.

💡 What You’ll Learn:

- How to set up financial systems that won’t break under rapid growth
- The biggest mistakes to avoid when scaling a property management business
- How to balance speed with quality to maintain your brand’s reputation
- Real-life lessons on leadership, partnership, and business evolution

This is the second episode in our three-part series. Stay tuned for our conversation with Renjoy's COO, Luke Rzepiennik, coming soon!

Watch the full episode now:

🎥 YouTube: https://youtu.be/La7oQ_k-oDA
🎧 Spotify: https://bit.ly/3Dk1Xnw
🍏 Apple Podcast: https://apple.co/4kcHphv
🔗 Other platforms: bit.ly/47j0fgg

02/21/2025

Can't scale without sacrificing quality? YOU'RE FULL OF IT.

When scaling HostWise Co, Chad Wise went from a low-margin, affordable market to positioning as a top-tier short-term rental operator. The key? Not just growth—but maintaining exceptional quality at scale.

Build a financial model to visualize your path to $50M+: A financial model isn’t just numbers—it’s your roadmap.
Predict profitability and identify potential pitfalls.
Set realistic growth targets and avoid blind scaling.

Shifting to a premium offering can transform your margins: Competing on price is a race to the bottom.
Premium positioning attracts clients who value quality over cost.
It’s not just about charging more—it’s about delivering a superior experience.

Operational excellence is the real differentiator: Growth without systems = chaos.
Strong processes keep quality consistent as you scale.
Invest in training, automate where possible, and set clear standards.

❗️ Bottom line: Stop accepting mediocrity. Build a business where quality doesn’t break under growth.

Dive into the full conversation 👇

🎥 YouTube: https://youtu.be/1vCQBs3YbA4
🎧 Spotify: http://alturl.com/php7d
🍏 Apple Podcasts: http://alturl.com/j5i9y
🔗 Other platforms: bit.ly/47j0fgg

One of the hardest lessons in entrepreneurship is realizing that your ego can be your biggest obstacle.When you’re too f...
02/20/2025

One of the hardest lessons in entrepreneurship is realizing that your ego can be your biggest obstacle.

When you’re too focused on titles, control, or needing to be the smartest person in the room, you limit your ability to grow, delegate, and innovate.

Here’s why:
🔍 Ego stops you from delegating. You think no one else can do it as well as you.
🔍 Ego limits your learning. You resist feedback, even when it’s valuable.
🔍 Ego creates blind spots. You overlook issues because admitting them feels like weakness.

Great leaders know that humility drives progress.

When you let go of ego, you open the door to new ideas, stronger teams, and scalable systems.

Watch the full episode with Gianrene Padilla from Hostpitality:

🎥 YouTube: https://youtu.be/mUjeCMHHDZE
🎧 Spotify: https://bit.ly/3EqnX0f
🍏 Apple Podcast: https://apple.co/3Q8CCjs
🔗 Other platforms: bit.ly/47j0fgg

02/19/2025

WHY ISN’T YOUR BUSINESS RUNNING SMOOTHLY?

If your business isn’t scaling smoothly, chances are there’s a weak link in your operations. But do you actually know where it is?

Most entrepreneurs work harder, not smarter—fighting symptoms instead of diagnosing the root cause of inefficiencies. That’s why business audits are critical.

Key questions to ask during an audit:

🔹 Do my processes actually make sense? Would an outsider be able to follow them logically?
🔹 Where is the chain breaking? What’s causing delays, errors, or bottlenecks?
🔹 What does my leadership style reveal? Am I empowering my team or micromanaging them?
🔹 Do I have the right people in the right roles? Or is my team misaligned?
🔹 Am I resisting change? Sometimes, the biggest problem isn’t the business—it’s the mindset at the top.

A proper audit isn’t just an operational checklist—it’s a diagnostic tool for business growth.

Listen to the full episode!

🎥 YouTube: https://youtu.be/mUjeCMHHDZE
🎧 Spotify: https://bit.ly/3EqnX0f
🍏 Apple Podcast: https://apple.co/3Q8CCjs
🔗 Other platforms: bit.ly/47j0fgg

02/18/2025

OPERATORS WHO IGNORE THIS WILL BE LEFT BEHIND

We’re thrilled to announce the launch of our EXCLUSIVE PODCAST SERIES featuring the leadership team behind Renjoy—one of the fastest-growing short-term rental management companies in the industry.

In just a few years, Renjoy scaled to 200+ properties, leveraging cutting-edge automation, operational efficiency, and a data-driven approach to dominate the STR market. Their success isn’t just about managing properties—it’s about building scalable systems, optimizing profitability, and staying ahead of industry shifts.

This series goes behind the scenes to break down how they did it, what they learned, and what property managers can apply to grow and future-proof their own businesses.

In this first episode, we sit down with Michael Vialpando (CTO) to break down the AI and automation systems that are transforming short-term rental (STR) management. Stay tuned as we follow up with Jacob Mueller (CEO) and Luke Rzepiennik (COO) in the coming weeks to uncover Renjoy’s playbook for scaling STRs!

What You’ll Learn in This Episode:

✅ The strategies behind Renjoy’s impressive growth
✅ The biggest breaking points when scaling STRs
✅ How AI & automation are reshaping guest communication & operations
✅ The tech stack that powers a highly efficient STR business
✅ What STR operators need to know to stay ahead in 2025

Watch the full episode now:

🎥 YouTube: https://youtu.be/SxzAcs-YS1g
🎧 Spotify: https://bit.ly/3EHBEbq
🍏 Apple Podcast: https://apple.co/3QjShMZ
🔗 Other platforms: bit.ly/47j0fgg

02/17/2025

You NEED an enemy to succeed.

We all have moments of doubt, challenges that feel impossible, or people who don’t believe in us. But instead of letting those things hold you back, what if you used them as fuel?

The book "Choose Your Enemies Wisely" by Patrick Bet-David explores a powerful concept:
💡 The right enemy can push you to achieve more than ambition alone ever could.

Think about it—some of the most successful entrepreneurs didn’t just have a vision; they had something to fight against:
🔥 Steve Jobs wanted to prove IBM wrong.
🔥 Elon Musk faced constant skepticism about Tesla and SpaceX.
🔥 Oprah overcame relentless rejection before becoming a media icon.

Who or what are YOU proving wrong?
A boss who told you you weren’t good enough?
A competitor who’s always one step ahead?
Your own self-doubt telling you you can’t?

💭 The most powerful motivation isn’t just a goal—it’s a fight.

When you define your enemy, whether it’s external (a rival, a doubter) or internal (fear, complacency), you tap into a level of drive that never runs out.

🎥 YouTube: https://youtu.be/mUjeCMHHDZE
🎧 Spotify: https://bit.ly/3EqnX0f
🍏 Apple Podcast: https://apple.co/3Q8CCjs
🔗 Other platforms: bit.ly/47j0fgg

02/14/2025

Want to Scale? Shift Your Mindset First.

Too many business owners ask “What do I need to do?” instead of “Who is the right person to do this?”

As a founder, your time is the most valuable resource your business has.

And yet, many entrepreneurs get stuck in the weeds, trying to do everything themselves instead of focusing on long-term growth and strategy.

True CEOs build teams, delegate wisely, and think big. If you’re too busy clinging to titles instead of leadership, you’ll never scale.

Listen to the full episode!

🎥 YouTube: https://youtu.be/mUjeCMHHDZE
🎧 Spotify: https://bit.ly/3EqnX0f
🍏 Apple Podcast: https://apple.co/3Q8CCjs
🔗 Other platforms: bit.ly/47j0fgg

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