01/24/2020
Coronovirus Update Travel Plans 2020
The goal of UTOvacation has always been to provide exotic, affordable and unforgettable experiences in a safe environment. UTOvacation this week sent our management team including our owner to review the situation in China and the CoronaVirus. This firsthand account coupled with advice/information from organizations such as the World Health Organization and the Centre for Disease and Control is how UTO basis’ our decision on the status of all planned tours especially those connected to China.
In an unprecedented decision UTOvacation will be offering rescheduled tour packages for all travellers departing in the month of February 2020 to China. For passengers travelling in March, April or May 2020 a decision will be made in the next 3 weeks after additional observations of the ever-changing situation. Customers may reschedule their tour up to 18 months from their original departure date. A detailed plan will be provided by Jan 31st 2020. Despite absorbing airline, bus and hotel rescheduling fees, UTOvacation has decided to put the peace of mind of our passengers above financial consequences.
It is our sincere hope that as the situation improves and our customers may still get the opportunity to enjoy the many treasures of China. In the next few days we will be sending rescheduling information and procedures to apply your situation
Our well wishes, support and love go out to all those affected and battling and this terrible crisis. If you have any additional questions, please feel free to contact us. Your patience is appreciated due to increased call / email volumes.
