Terranova has proudly been in the tourist business for over 20 years designing trips around the world. Today we want to use that experience to offer you the best options in Costa Rica. Allow us to guide you throught rivers, mountains and beaches in a unique unforgettable experience that only the natural wonders of Costa Rica may offer.
Not only we are locals, but also in the country. Our team of experts goes out continuously to inspect and try all products we recommend. Be the fabulous hotels, the thrilling adventures or the relaxing spas… We try them before recommending. And even though it sounds like the job everyone wants, and yes, it is quite enjoyable, we do not miss the reasons to be in the most majestic regions and facilities of Costa Rica. We see all rooms, check the amenities, review the restaurants, service, food, menus. Everything is seen under the quality quizzing glass because we know that regarding top notch vacations, the secret is in the details.
Once an accommodation or a tour is inspected and approved by our experts, then we recommend it.
So, you can feel free to ask all questions. We know the answers when it comes to the best experiences in Costa Rica.
2. Impeccable Payment Reputation
In a country, as small as Costa Rica, reputation is transcending. Suppliers want to work with the few companies that have excellent reliability in their payments. And when other companies cannot get space, it might be easier for us to get it. When other companies, cannot get upgrades, we might be able to.
Our passengers are supplier’s favorite costumers.
3. Close and personal relationships with our suppliers
And it is not only because we pay on time. It is because we are always in personal contact with them. Either through events or a like in the personal Facebook walls, our suppliers are our friends, they are known to us, and we are known to them.
4. We are updated on the best travel products every single day.
Thanks to this personal contact with the suppliers we get the first-hand information. We get the WhatsApp’, we see the social networking, and we keep on looking for the fresh news at all times.
Remember Costa Rica is a small country, and contacts are the highway of excellent service.
5. Boutique Style, extremely personalized services
If you look at our team, you will find is not a large division, and the reason is simple. We believe in very personalized boutique-style service. We are very personal with our passengers; we like to know you and take our time to see your needs, your dreams, your doubts. Our goal is for you to have a vacation that you want to repeat over and over and we take this goal seriously by providing unique experiences that we’ll bring a smile to your face forever.
6. Efficient Communication flow with our passengers in all trip stages.
From the first contact, we have, to much after the holiday ends, we like to talk with our passengers. We believe that the best way to grant you a fascinating vacation is to know, in fact, what does “fascinating” means to you. And make it happen in all possible ways that Costa Rica has to offer.
7. Reconfirming reservations team
As we like to have communication with our clients and our suppliers, we do confirm the service the day prior.
Why is this important? Because sometimes it merely happens, the mail went to the spam box, the person in charge changed or just a human mistake, and none picks you up.
So, for us, it’s transcending to reconfirm each service not to let Murphy’s Law take control and spoil the precious vacation time of the people who believed in us.
We have a compromise with you, and we don’t let details loose.
8. 24/7 emergency line for support
And you can also reach us 24/7 for any emergency that you may have. From the way to Costa Rica to the plane out of Costa Rica, please give us a call if anything happens. Don’t hesitate. That’s what we are here for.
Either because your flight is delayed, or because you are in doubt about a pickup time for your tour tomorrow, we are a support team for you, 24/.
9. Access to private and unique experiences
We have a creating team of travel experts designing the most amazing experiences that you can live in Costa Rica. A catered romantic candle dinner on a secluded beach, all alone. A treasure hunt throughout the trip, a prepared proposal set on a platform above the rainforest.
It is hard to describe, as everything in Costa Rica is, you just have to let this fantastic creative talent work for you.
10. Professional travel experts passionate about traveling and Costa Rica
We became experts in Costa Rica because we love traveling and we love this land. It truly amazes us every day! And the travel industry, carrying wisdom and magic throughout time is more than a carrier an honor. The possibility of opening minds, of waking the soul to the awe, the teaching, and learning involved in all travel stories make this industry our real passion.
We believe in travel, and we believe that the pure life of Costa Rica can lead you to turning points, breaking the charm of routine and stress and making you soar in nature’s unbiased freedom.
