25/06/2026
A guest who loved your restaurant in 2023 might have different expectations in 2026. Not because your restaurant has changed. Because they changed.
The hospitality industry is evolving faster than ever. Guests compare experiences across restaurants, hotels, retail stores, apps, and delivery platforms.
What feels exceptional today can feel standard tomorrow.
According to PwC, 73% of consumers say customer experience influences their purchasing decisions.
That's why feedback matters. Not simply because it tells us whether guests were happy. But because it helps us understand what happiness means to them right now.
The restaurants that adapt fastest aren't always the biggest. They're often the ones paying closest attention to what their guests are trying to tell them.
We're learning exactly that through our Bucharest pilot, and we'll continue sharing what we discover along the way.
👉Follow the page if you're curious about what restaurant guests value most today. 🍽️