16/05/2025
Job Title: IT Manager & Website Management – Travel Industry
Location: masr el gedida - Korba
Department: IT / Digital Operations
Reports to: Managing Director / CEO
Job Type: Full-time
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Position Summary:
We are looking for a highly skilled IT Manager with expertise in website management to lead the technology operations of our travel company. This dual-role position is responsible for ensuring smooth IT operations across the company and maintaining a high-performing, customer-focused website that supports our travel services, including hotel bookings, tour packages, and Nile cruises.
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Key Responsibilities:
IT Management:
• Oversee the day-to-day IT operations including hardware, software, network infrastructure, and security systems across all offices and branches.
• Ensure the protection of customer data and compliance with data protection regulations relevant to the travel industry (e.g., GDPR).
• Provide IT support to staff and ensure minimal downtime during critical sales and booking periods.
• Manage relationships with third-party software providers such as booking engines, CRM systems, and GDS platforms (e.g., Amadeus, Sabre).
• Evaluate and implement new travel technology solutions to improve operational efficiency and customer service.
Website Management:
• Maintain and update the company website, ensuring high availability, fast load times, mobile responsiveness, and a user-friendly booking interface.
• Work with the marketing team to implement promotions, update travel content, and optimize pages for SEO.
• Monitor website analytics and conversion performance, and take action to improve user engagement and sales.
• Manage integration with third-party booking engines, payment gateways, and customer review platforms.
• Ensure website security, data backups, and SSL certificate management.
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Qualifications & Skills:
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 5 years of experience in IT management, preferably within the travel or hospitality sector.
• Strong knowledge of website development and CMS platforms (e.g., WordPress, Joomla).
• Familiarity with travel booking systems, GDS integration, and travel APIs.
• Understanding of SEO, Google Analytics, and digital marketing tools.
• Excellent problem-solving and project management skills.
• Strong communication and leadership abilities.
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Preferred:
• Experience with OTAs (Online Travel Agencies) and B2B travel platforms.
• Knowledge of e-commerce trends and UX/UI best practices for travel booking.
• Experience with CRM tools and automated email marketing systems used in travel businesses
