20/12/2024
We are hiring the following jobs:-
●Call center agent ●Reservation supervisor ●Representative senior
In door job Duties & Responsibilities:
• Handle all incoming/outgoing calls to the call center and reservation office.
• Provide follow-up, occasional campaigns, and call-backs blended with normal inbound calls.
• Provide the best possible service to both external and internal customers to achieve the highest level of customer satisfaction.
• Handle and solve all inquiries, requests, and complaints received via all channels available (Phone, fax, e-mail, WhatsApp, Wechat and …etc.)
Outdoor job job Duties & Responsibilities:
• Escorting guests from the Hotel to the Hotel including the Hot Air Balloon flight.
• Responding to clients' queries such as timing, financial issues.
• Dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions
• Establishing and maintaining relationships with local Balloon Co., owners, Hotels, Excursion agents and travel companies.
• Maintaining an in-depth knowledge of the Balloon and the local area in order to answer clients' questions
• Accompanying customers on Balloon trip and acting as a guide
• Checking transportation, Balloon standards and safety procedures
• Keeping basic filling, accounts, records and writing reports
• Assisting in the support and training of new members.
Qualifications & Requirements:
• Fluent Speakers in English language - Language level: B1 Up to B2
• Bachelor’s Degree in any relative field.
• 1-2 years of experience in the same field.
• Graduates Only.
- Maximum Age= 28 years
● Male only
Salary & Benefits:
• Attractive Package
- Good Salaries (4000: 7000 EGP)
- Good allowance
• Daily working hours = 03 Hours Outdoor from 04.30:07.30 AM & 05 Hours Indoor from 10.30 AM: 15.30 PM (Rotational Shifts)
- Monthly Incentive if you achieve the target
• Social &medical insurance.
》》Locations: Sindbad Balloons Co. 37 Abdel Hamid Omda St., Off T.V & Madina St.(Luxor, Egypt)
Skills
You'll need to show evidence of the following:
• communication skills (both oral and written)
• an outgoing, confident and energetic personality
• stamina and enthusiasm
• presenting, listening and negotiation skills
• a commitment to high levels of customer service
• good business awareness and selling skills
• team working ability and leadership skills
• a good sense of humour
• planning and organisational skills
• flexibility
• common sense
• a friendly and approachable manner
• problem-solving ability
• a hands-on and proactive approach.
Interview dates from 23.12.24 to 28.12.2024 & Process Steps
1. A detailed job description
2. Application
3. Complete a phone screen
4. In-person interview
5. Skills test
6. Final review and feedback
7. Offer the position
If you are interested in this job, please send us your CV and a cover letter to WhatsApp: 01000031200 or Email: [email protected]
