14/03/2020
Breathe!
We’ve finally found 10 minutes to update you all on what is happening with our agency at present 🤩
In the darkness of the current climate, we want to let all our beautiful clients and friends out there know that we have been working around the clock to process and salvage as many bookings as we can, only stopping to feed the kids and pour more wine 🍷
Majority of airlines and suppliers are taking more than 5 hours to get through to and we are working hard on bookings departing before 31st March and to save stranded passengers in other countries. All other bookings will be processed in date order.
We thank you so much for all of your patience, your loyalty, and your words of support!
Helloworld Church St Brighton, although we are seriously in crisis mode and underwater, we are not going anywhere, we are here for you and we are getting through the mountain of information currently changing on an hourly basis.
We’re in for the long haul and you are not alone.
We need to stress now more than ever, to stay calm and 100% believe in your travel agent you have entrusted your hard earned holiday with.
Losing money right now is a given. Everyone is losing from executive level to administration staff and families not knowing when they can feed their families next. This situation is not so fortunate in countries who rely on our business that we send them. It is dire. We’re trying to do all possible to support them as well.
Anyone who needs assistance and who has booked with us, will have answers on moving forward within a week, those of you not travelling to the European summer are still in a good position to go. It’s an ever changing situation that can improve as fast as it collapsed.
Please do not hesitate to call the store Monday - Friday from 9.30 - 5pm to chat with the team about concerns, again, we are all there for you.
Try and enjoy your weekend with your loved ones, and most of all wash your hands. Our health is the most important thing right now ❤️❤️
Anyway.. off to work some more!
Kelly, Leanne and the team x