04/06/2026
📣 Exciting News from the Practice
We are pleased to let our patients know that we will soon be going live with our new Patient Navigation AI system.
This new service is designed to help direct patients to the most appropriate care and support more quickly and efficiently. When contacting the practice, you may notice some changes to the way we ask questions about your request. This helps ensure you are guided to the right clinician or service first time.
The system will:
✅ Help patients access the right care faster
✅ Improve response times
✅ Support our reception team and clinicians
✅ Ensure urgent problems are prioritised appropriately
Patient confidentiality and data security remain a top priority, and the system works within strict NHS information governance standards.
We appreciate your patience and support while we introduce this new way of working and welcome your feedback once the service is live.
