16/06/2026
Wanting to give myself a bit of a treat after a rather miserable few weeks healthwise I tried to book a table at Chez Jules in Hanover Street, Edinburgh. What appalling customer service!
The gentleman with the passive aggressive attitude who answered the phone struggled to understand my surname, even though I spelled it out slowly and clearly several times in English and French. He advised me to send an email, which would be answered in 2 hours. 3 hours later, nothing..
When I phoned again to ask if my email had been received, the same gentleman assured me that a reply confirming my booking would be sent at 9pm.
9pm came and went....10pm (the restaurant closing time)... still nothing.
Well, s*d them! They're obviously not interested in me as a single customer.
