Snook

10/05/2024

This week our content designers reminded us that getting rid of unnecessary capital letters makes content easier to read.

👉 THIS IS REALLY HARD TO READ

👉 This Is A Bit Better But Still Quite Hard To Read

👉 This is much easier to read

Our Practical Introduction to Content Design course is full of tips and tools like this to make your content useful, readable and accessible.

There are just a few more days to book your place: https://www.eventbrite.co.uk/e/a-practical-introduction-to-content-design-with-snook-tickets-884156886047?aff=oddtdtcreator

02/05/2024

Writing content for services isn’t just about the wording✍️

Our upcoming course, A Practical Introduction to Content Design, will help you create content that's inclusive, accessible and actionable.

Our modules are influenced by Snook’s vast experience of working in the public sector and aims to help you design good content within real world constraints.

Join us on 15 May, 9:30am to 1:30pm.

Find out more and book your place here:

Learn how to improve your services by creating inclusive and accessible content that meets your users’ needs.

18/04/2024

Our courses keep coming so you can keep learning💡

Design has the ability to change lives. And at Snook, we believe that isn’t only for designers. In fact, design never works in isolation. Instead, it helps break down silos, creates connections and sparks new ways of working.

Here is a heads up on our upcoming course schedule:

Making Sense of Service Design
Tues 30th April & Wed 1st May, 9.30 -1pm BST

A Practical Introduction to Content Design
Wed 15th May, 9.30 – 1.30pm BST

User Centred Systems Thinking
Tues 21st & Wed 22nd May, 9.30 – 1pm BST

Our Training Team help individuals, teams and organisations to develop the mindsets, methods and tools they need to design sustainable and fair services.

Are you interested in training as an individual or small group?
Find out more about our upcoming courses and book your place here: https://wearesnook.com/trainings/

Are you interested in training your whole team?
We can bring our courses to you – each one is available to run in-house - online or in-person. We work with you to create the ideal course for your teams needs and objectives.
To chat about your ideas and requirements email: [email protected]

11/04/2024

We bring you good news this Thursday🤗

Our popular course, Analysing User Research Data, runs again next week and there is still time to register!🎉

It runs over 2 half days:
On Tuesday 16th & Wednesday 17th April
From 9.30 – 1pm BST

You can book your place here:
https://www.eventbrite.co.uk/e/analysing-user-research-data-tickets-830322255217?aff=oddtdtcreator

At Snook, we often find ourselves having to wade through real complexity as we tackle the end-to-end, top to bottom challenges of service design projects.

To stop us feeling lost, we’ve taken what we’ve learned both from theory and our own extensive experience of qualitative research in user centred design and developed a robust and repeatable approach to user research data analysis.

Join us to learn how to analyse qualitative data on user research projects and create high-quality insights that your team can act on.

Learn how to analyse qualitative data on user research projects and create high-quality insights that your team can act on.

19/03/2024

Come and Learn with Snook! We run a range of courses to help you make sense of and deep dive into and

The popular Analysing User Research returns on 16th & 17th April.
On this course you will learn how to analyse qualitative data on user research projects to create high-quality insights your team can act on: https://www.eventbrite.co.uk/e/analysing-user-research-data-tickets-830322255217?aff=oddtdtcreator

Firm favourite, Making Sense of Service Design, is taking place on 30th April & 1st May.
Join us to learn how you can help create ​change in your organisation by ​understanding your service, ​ your users, their needs ​and motivations: https://www.eventbrite.co.uk/e/making-sense-of-service-design-tickets-849299707287?aff=oddtdtcreator

Tried and Trusted User Centred Systems Thinking runs for the first time this year on 21st and 22nd May.
Learn how to take a user centred systems thinking approach when tackling complex problems to take action and create holistic solutions: https://www.eventbrite.co.uk/e/user-centred-systems-thinking-tickets-849305715257?aff=oddtdtcreator

Bookings are open now with early bird discounted tickets available for selected courses.

You can find out more and book your place through the links above🔗

14/02/2024

You may have noticed a name change to one of our courses👀

Designing Sustainable Behaviour is now called Designing for Behaviour Change.

We launched this course for the first time last year and following its successful pilot we have been working behind the scenes on updates and tweaks to the content.

In doing so, our Training Team felt this new name reflects the fact that the tools and principles you will learn on the course can be used across an array of behaviour change areas, not only in sustainable design.

Join us on Snook’s practical introduction to designing behaviours.

Tuesday 5th & Wednesday 6th March
9.30am – 1pm GMT

You’ll learn about behavioural design, what it is, how it works and how it can add value for reframing problems, including for the environment and sustainability.

Follow this link to find out more and book your place:
https://www.eventbrite.co.uk/e/designing-for-behaviour-change-tickets-777687844277?aff=oddtdtcreator

08/02/2024

Join us later this month for a hands-on learning experience that will give you tools, techniques and hopefully a new mindset to approaching your content📝

A Practical Introduction to Content Design
Tuesday 27th February
9.30am – 1.30pm GMT

The Snook Content Design Team will share what you can do with your content that not only ensures it is more inclusive but also more effective at achieving its intended goals.

This practical course will show you how to improve your content and communication through user-centred design principles to make your services accessible and easy for everyone to use.

Follow this link to find out more and book your place:

Learn how to improve your services by creating inclusive and accessible content that meets your users’ needs.

02/02/2024

Are you a Service Owner in the public sector (or were in a previous role)?

We are looking to speak to a number of Service Owners with public sector experience (current or previous) about their experience and reflections of being a service owner in order to help support and develop those who are new to the role.

📅 The 30 minute sessions will take place remotely w/b 12th February.

Please comment, DM or email: [email protected] if you are interested in taking part.

24/01/2024

User Research, UX Research, User Experience research… there may be different ways of describing this essential element of the design process but we think Snook User Researcher Gordon Tait perfectly sums up its essence in one sentence:

“I advocate for the individual within a wider process, mechanism, or product; the user is at the centre of my practice, they have an active role in the process and they are integral to it.”

Gordon writes the latest article to land on our blog – ‘A Researcher’s Career Journey: From the Academy to the User'📝

In this insightful read, Gordon reflects on his lifelong passion for research, and shares what he has learned from applying his craft in different contexts across his career.

Follow this link to read the full article:

Snook User Researcher Gordon Tait shares insights on how his lifelong passion for research has led his career into the field of UX Research.

16/01/2024

With a new year rolling around it’s the perfect time to learn new skills or brush up on your current ones.

Next up on our course calendar:
Journey Mapping & Service Blueprinting
Tuesday 30th & Wednesday 31st January
9.30am – 1pm GMT

Digital Transformation is evolving the way we work and interact with each other and the services we use. To thrive and succeed, organisations need to align all aspects of their services with this change. One of the most important areas to focus on is your users and understanding them is vital to the overall service experience.

If only there was a way to understand their needs and design services which provide a better experience and improve the impact of your organisation…

Journey Mapping and Service Blueprinting helps you do just that by uncovering how your users interact with your service, what they value and importantly pain points that may mean you lose them along the way.

Working in this way can help mitigate risk, reduce cost and improve efficiency, identifying areas for improvement among many, many other things.

Join us for 2 half days of learning on 30th – 31st January to discover how Journey Mapping and Service Blueprinting could help your organisation.

Follow this link to find out more and book your place: https://www.eventbrite.co.uk/e/journey-mapping-and-service-blueprinting-essentials-tickets-777655276867?aff=oddtdtcreator

09/01/2024

You could be making sense of service design with us this time next week!

Join us for our first course of the year:
Making Sense of Service Design
16 & 17th January
9.30 – 1pm GMT

Learn tried and tested service design techniques from over a decade of Snook experience designing and implementing services.

This short online course takes place over 2 half days and is for anyone who is interested in a hands-on introduction to Service Design.

We will take you through to the fundamentals of service design and how it's evolving to drive change within government, public and social sectors.

You’ll complete the course with new found practical knowledge and skills that you can apply within your own role and organisation.

Find out more and book your place here: https://www.eventbrite.co.uk/e/making-sense-of-service-design-tickets-763975580527?aff=oddtdtcreator

28/11/2023

At Snook our research is underpinned by a human-centred, relational and inclusive approach.

To explore how we apply these principles in practice, Chandni Patel and Anu Samaraweera co-author our latest blog article ‘9 things to remember when doing research with underrepresented communities’, with support from Jane Leggat.

What we mean here is people who traditionally haven’t been included and/or represented in research and this blog is based on Chandni, Anu and Jane’s experiences of facilitating research with underrepresented communities of Black, Asian and Minority Ethnic backgrounds specifically.

Together they share their key learnings and provide valuable reminders for practitioners who seek to ensure they are being inclusive.

These ‘9 things to remember’ aim to serve as practical tips for you to use whether you’re experienced doing user research with underrepresented communities or are doing so for the first time.

Read the full article here:

Our valuable reminders for practitioners doing research with underrepresented communities (and why we're no longer saying 'hard to reach' groups).