03/11/2026
A post-it note on his desk changed his career. 📝
In the latest episode of Faces Behind the Franchise, our host Colin swaps seats and takes the hot seat as Head of Franchise at GoCruise & Travel.
His journey runs from children's holiday rep to leading a franchise network. He took on the role just as COVID hit, spending his first six months helping franchisees through the hardest time the travel industry has ever faced.
He describes it as a baptism of fire. It also built the foundations of the community the franchise has today.
Here's what stood out:
🤝 Franchisees are the customers. Many have become friends over the years
🏡 You can start from home, then grow to the high street when your database is ready
🎢 The first 12 months are a rollercoaster. It usually takes 12 to 18 months to see the fruits of your labour
💼 Two ways to join: Go Start for those with business experience, and Go Plus for anyone brand new to travel
❤️ The best franchisees bring honesty, integrity and the ability to really listen
And the one qualification that matters most? Passion for holidays and cruising, and a passport. 😄
As Colin puts it: "If I'd trust them with my holidays, we can teach you the rest."
A big thank you to our franchisees, who rated us five stars in our recent franchisee survey. We're proud of the community we're building together.
▶️ Watch the full episode of Faces Behind the Franchise. Link in the comments.
📩 Interested in joining us? Visit joingocruiseandtravel.co.uk