Hospitality Assured

Hospitality Assured Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses.

Every business has the responsibility of meeting customer expectations in relation to the products and services they offer and how they are delivered. The Hospitality Assured Standard anticipates that its users will regularly evaluate their business activities and appraise their performance in a challenging and constructive fashion, thereby improving their customers’ service experience. It is the

only Standard within the Hospitality Industry that focuses on the customer experience and continuous improvement. The Standard is compiled in a fashion that allows it to act as guide for service excellence wherever customer facing services are delivered. It is not prescriptive and the 9 steps can be applied to a range of service environments. Organisations achieving Hospitality Assured are demonstrating that they are embodying outstanding performance and that in offering a service they make every effort to meet and exceed customer expectations. Such organisations show a willingness to constantly improve the service offer and where there has been a mismatch of expectations they have the capacity and desire to resolve service issues. The Standard is about working towards excellence in every aspect of service and business delivery.

There are 9 steps to achieve Hospitality Assured’s Accreditation. Step 5 is Keep up the Good Work.Once the report and yo...
02/06/2026

There are 9 steps to achieve Hospitality Assured’s Accreditation. Step 5 is Keep up the Good Work.

Once the report and your scoring is received, each sub-step is backed up by a ‘strength’ and ‘areas for consideration’ that could be utilised within your business as an invaluable tool to help you on your journey to continuous improvement and excellence. Use the findings, the scores and the benchmarking opportunities to maximise the impact of the Hospitality Assured process within your organisation.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence https://hospitalityassured.com/contact

🌈 Happy Pride Month from Hospitality Assured to all of our LGBTQIA+ community!
01/06/2026

🌈 Happy Pride Month from Hospitality Assured to all of our LGBTQIA+ community!

Operational consistency will do more for customer loyalty than promotions or campaigns. Hospitality Assured has over 20...
27/05/2026

Operational consistency will do more for customer loyalty than promotions or campaigns.

Hospitality Assured has over 20 years’ experience delivering consistency and customer loyalty in hospitality... keeping consistency, continual improvement and innovation at the heart of all you do.

Find out more about how we can help you achieve customer loyalty.
https://bit.ly/3rRIGUC

20/05/2026

What an incredible response to the 2026 Team of the Year in the Hospitality Assured Awards! 🎉 Entries officially closed yesterday, and we are thrilled to announce that we received a record number of submissions.

This isn't just an award; it showcases a vibrant, dedicated, and passionate community of organisations and teams striving for continuous improvement, service excellence, and creating outstanding experiences for customers and colleagues alike. The quality, energy, and pride reflected in the submissions are truly inspiring. We couldn't be prouder!

A huge thank you to every accredited business that entered and continues to champion excellence across hospitality, tourism, facilities management, healthcare, education, and beyond. The future of service excellence looks very bright! ✨

Find out more https://hospitalityassured.com/news/hospitality-assured-2026-team-of-the-year

18/05/2026

Last call for nominations! The Hospitality Assured Annual Awards, in partnership with Institute of Hospitality are fast approaching, and the deadline to nominate for our prestigious Team of the Year Award is today at 5pm! 🕔

If your team exemplifies by adhering to the Hospitality Assured Standard and demonstrating commitment to excellence, collaboration and making a difference, follow the link below to enter them in this year's awards!

Nominate at the link below by 5pm today.
https://hospitalityassured.com/news/hospitality-assured-2026-team-of-the-year

At our Hospitality Assured Awards last year, we got the chance to catch up with our Hospitality Assured Community.In thi...
15/05/2026

At our Hospitality Assured Awards last year, we got the chance to catch up with our Hospitality Assured Community.

In this video, our Hospitality Assured Champion 2025 winner, Head of Guest Experience at PROception Mikaela Mikalef talked to us about her win, and how Hospitality Assured have helped her and her team.

Follow the link to our YouTube channel and see what Mikaela had to say... don't forget to like and subscribe whilst you're there!

https://www.youtube.com/watch?v=U6t6T8Wx_Y8

Mikaela Mikalef From PROception celebrates her special evening.

13/05/2026

The Hospitality Assured Annual Awards, in partnership with the Institute of Hospitality, are fast approaching. The deadline to nominate for our prestigious Team of the Year Award is this coming Monday!!

If your team exemplifies by adhering to the Hospitality Assured Standard and demonstrating commitment to excellence, collaboration and making a difference, follow the link below to enter them in this year's awards!

The deadline to nominate is 5pm Monday, 18th May 2026.
https://hospitalityassured.com/news/hospitality-assured-2026-team-of-the-year

Did you know, our Quality Accreditation mark is the standard for organisation across the Hospitality and tourism, Facili...
11/05/2026

Did you know, our Quality Accreditation mark is the standard for organisation across the Hospitality and tourism, Facilities management, Healthcare and Education sectors?

We work extensively with organisations across these four sectors to help them achieve service excellence and our prestigious Accreditation. Every organisation is unique, so our approach is tailored, from start to finish.

By understanding your organisation, we can capture the power of your teams, improve your business processes and provide personal support throughout the journey.

Helping your organisation to grow by enhancing the customer and team experience, is what we’ve excelled at for over 25 years.

Contact us for a free, confidential chat to find out more about what we do and the organisations we have helped achieve excellence... https://bit.ly/3PoQhTO

08/05/2026

The Hospitality Assured Annual Awards, in partnership with the Institute of Hospitality , are fast approaching.
And we are delighted to share that nominations for our prestigious Team of the Year Award are now open!

If your team exemplifies by adhering to the Hospitality Assured Standard and demonstrating commitment to excellence, collaboration and making a difference, follow the link below to enter them in this year's awards!

The deadline to nominate is 5pm Monday, 18th May 2026.
https://hospitalityassured.com/news/hospitality-assured-2026-team-of-the-year

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured? It si...
07/05/2026

Did you know that World Class hospitality is the highest standard of accreditation awarded by Hospitality Assured?
It signifies business excellence and denotes an outstanding level of customer service.
Find out more about the companies who've achieved this by following the link below.
And if you're interested in finding out how your organisation can reach this level of excellence, get in touch.
https://hospitalityassured.com/news/world-class-hospitality-achievements

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