21/07/2025
๐ญ๐ฐ Now Hiring: L1 Desktop Support Engineer โ Hong Kong ๐ญ๐ฐ
๐ Location: Onsite โ Hong Kong
๐ผ Position: L1 Desktop Support Engineer
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Type: Full-Time (1 Year Freelance Contract)
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Start Date: ASAP
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๐ง Role Overview:
We are looking for a Level 1 Desktop Support Engineer to join our clientโs team in Hong Kong. The role requires providing onsite technical assistance for end-users and resolving day-to-day IT support issues effectively.
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Key Responsibilities:
โข Provide first-level technical support for desktops, laptops, and peripherals
โข Troubleshoot hardware and software issues (Windows OS, Office 365, basic networking)
โข Install, configure, and maintain user devices and standard software
โข Assist with user account setup and password management
โข Log and track support incidents using ticketing systems
โข Escalate unresolved issues to higher support levels when necessary
โข Ensure all support provided meets SLA response and resolution times
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๐ Requirements:
โข 1โ2 years of experience in desktop/end-user support
โข Good knowledge of Windows 10/11, MS Office Suite, printers, and common IT tools
โข Familiarity with ticketing systems and remote troubleshooting
โข Strong communication skills (English is mandatory, Cantonese or Mandarin is a plus)
โข Ability to work independently in a structured corporate environment
โข Valid work authorization in Hong Kong (No visa sponsorship provided)
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๐ฉ How to Apply:
Send your CV to [email protected]
Subject: โDesktop Support โ Hong Kong โ [Your Name]โ
Include your WhatsApp number and current location
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