15/07/2026
When I left my Client Services Director role back in 2022, I stepped away from the creative agency world and wondered how I could replicate the relationships you have with clients that build up over time which was my favourite part of the job!
When you work on projects over months or you have retained 'accounts' you step into a bit of an easy rhythm which you often don't have when you are booking holidays for someone for the first time. You also have different team members helping you build recommendations when you're at an agency and so there is a bit more confidence sometimes in giving your opinion. I have to say, I did miss this rapport for a little while - I am a people person after all!
I would say it has taken a few years, but now I have some incredible regular clients who I know very well and I have so much more confidence in recommending what I think is best for them. So when I receive reviews like this, it is all worth it. Turns out B2B account management can be a good grounding for running a B2C travel agency!
When I get to know clients over time I am getting to know everything from:
💚 Their absolute non-negotiables: such as if they need any special assistance with boarding aircraft, they have walking difficulties or allergies/dietary requirements, don't want long transfer times etc
💚Their nice to haves: such as the 'vibe' for accommodation - do they want a large resort with lots of facilities, a villa for spending as much time together as possible or a boutique hotel close to the action
💚Their ideal things - is there a kids club that their child(ren) will actually want to go to, a 'hidden' beach nearby or an experience like a cooking class which will get them more acquainted with their destination
So if you like the idea of talking to someone about your travel plans and receiving tailored recommendations then send me a message on here. In a world where travel can be transactional, it can be refreshing to actually have a conversation, and who knows where it may lead