Veterinary Poisons Information Service and Animal PoisonLine

Home
United Kingdom
London
Veterinary Poisons Information Service and Animal PoisonLine

We are the Veterinary Poisons Information Service and Animal PoisonLine. The Veterinary Poisons Information Service (VPIS) is a members only service.
(1)

We are a 24-hour telephone emergency service providing information and treatment advice on poisoning cases in animals. We provide direct support to veterinary professionals. VPIS can provide advice on the effects of thousands of toxic substances in all species of animal. Our advice is based on our case database of over 280,000 past cases and extensive resources obtained through research of publish

ed data. We constantly refine our advice to ensure we provide the most accurate and up to date treatment advice. More information including details of membership, CPD courses and marketing materials can be found at www.vpisglobal.com

Animal PoisonLine is run by the Veterinary Poisons Information Service (VPIS) and is the only 24-hour specialised emergency telephone service in the UK dedicated to helping pet owners who are worried their pet may have been exposed to something harmful or poisonous. It is a triage service, which will let owners know if a trip to their vet is required. Based on the information the owner provides our vets and scientists will be able to tell the owner if they need to attend the vet. The lines are open 24 hours a day. Calls cost £35 between Monday- Friday 8am to 8pm. Calls cost £45 at all other times including bank holidays. We save 7 out of 10 customers and their pets a trip to the vets. More information can be found at www.animalpoisonline.co.uk

02/06/2026

Not long now till BVA live! If you are a Vet or Veterinary nurse attending this year, pop by our stand and say hi!

01/06/2026

🐾We are looking for a new cover photo for the summer months and we need your help! 🐾
We want to see photos of your pets enjoying the weather and staying cool! 🍧☀️
Please comment below for the chance to feature as our cover photo!

The winner will be chosen next week! 😍

28/05/2026

🖤❤️We love to hear from you! 🖤❤️

It always makes us smile when we receive photos of your creatures great and small who we have helped in some way! If you want us to share their story and spread a bit of cuteness, please pop us an email with a photo, a brief description and if you still have your case number, we would love it if you could jot that down too!

Please entitle your email 'For social media' and send it to [email protected]

22/05/2026

We received a lovely message recently from Wilson and Albert's owners who contacted Animal PoisonLine after they had a feast right before a long road trip!

“Huge thank you to the team at the Animal Poison Line after Wilson and Albert decided to stage an all you can eat bakery buffet the day before our road trip to Tuscany.

Between them they demolished muffins, brioche buns and salted caramel hot cross buns while we briefly looked away. Absolute carb gremlins.

The advice and reassurance we received over the phone was incredibly helpful and honestly gave us so much peace of mind at a very stressful moment. We did take the boys to the vets afterwards purely because of the risk of bloat with Wilson being a Great Dane, but thankfully there were no serious ill effects seen.

They were definitely feeling rather sorry for themselves afterwards with lethargy, tummy aches and a touch of constipation, but both have recovered really well and are now happily enjoying their holiday in Tuscany like nothing ever happened.

Thank you again for being calm, kind and so knowledgeable when panicked dog parents needed it most ”

(edited to add - the hot cross buns did NOT contain mixed fruits)

18/05/2026

🐾Do you use topical spot-on products on your cats or dogs for the prevention of fleas? 🐾
Did you know there are new guidelines that have been issued by the Veterinary Medicines Directorate (VMD)?
These guidelines are important to help protect the environment and our waterways.
More information can be found at https://bespotonaware.campaign.gov.uk/
🖤❤️Before using a product remember to check: ❤️🖤
🐾Weight - do you know your pet's up to date weight?
🐾Dose - is it the correct dose for your animal's weight?
🐾Route - is this a topical product to apply to the skin, or is it a tablet to give orally?
🐾Double check instructions - is this product safe for your pet? Some products are NOT safe to use for cats.

17/05/2026

Meet Mabel😍

Mabel's owner contacted Animal PoisonLine recently after she got into a concoction of pills and rice cakes.

After discussing the exposure and taking a history from Mabel's owner, our team were able to determine that the risk was low and she could remain at home.

Mabel came to visit our stand at Goodwoof this weekend to say hello and we are pleased to report that she developed no adverse effects following her exposure!

14/05/2026

Are you coming to Goodwoof this weekend? Come and say hello at our stand on The Green. We will also be speaking on the Wellness Stage on Saturday and Sunday!

13/05/2026

The VPIS Annual Report for 2025 is now available on our website.

We received 32,000 enquiries in 2025, made up of 12,031 Veterinary Poisons Information Service (VPIS) cases, 19,804 APL cases and 165 APL Member cases. Most enquiries involved dogs (79.9%) followed by cats (18.7%) and rabbits (0.8%).

The most common agents were chocolate, non-steroidal anti-inflammatory drugs (NSAIDs), anticoagulant rodenticides, Allium species and grapes and grape products.

We would like to say a huge thank you to all veterinary professionals and pet owners who took the time to respond to our follow-up requests following calls. Your support of the service is greatly appreciated.

To read the full report, follow this link:
https://www.vpisglobal.com/annual-reports/

12/05/2026

🪱🪱 Cheeky terriers ingest large amount of calciworms 🪱🪱

Meet Maddie, Ruben, Rosie and Rodney, the terrier gang who decided to help themselves to a large volume of feed intended for the chickens! 🐔

Calciworms are dried fly larvae - an excellent supplemental feed for chickens, high in calcium and other nutrients. But what are the dangers for this feisty foursome?

The dog's owner contacted her vets who gave her the Animal PoisonLine to call. We were able to advise that the Calciworms, as long as there was no mould growing on them, were not toxic to her precious pooches, but we discussed the potential risks of impaction and obstruction in their gastrointestinal tracts due to the large volume of dried material ingested.

We discussed how to manage the now snoozy and full foursome at home and received a lovely update from their owner who reported:

"Within 24 hours, normal terrier behaviours returned, full of energy and enthusiasm for life again, asking to be taken out for walk, happy disposition, usual cheeky little characters, out and about on the family farm on rodent patrol"

08/05/2026

Not the most ideal start to holiday getaway!

🖤🤎Meet Broo🤎🖤

Broo and his sister Daisy were on holiday in Wales when Broo decided to lick some 'green goo' that had leaked from the radiator in the cottage in which they were staying.

Some radiators can contain chemicals to help prevent corrosion, prevent the growth of bacteria or reduce the risks of the water freezing in the pipes.

These chemicals, if present, are in very small and dilute concentrations, especially in central heating plumbed into the mains water.

Luckily Broo's owner has our number saved in her phone and so could call us right away.
We were able to advise that this was very low risk for Broo, and he and Daisy were able to continue to enjoy their holiday without an emergency trip to the vets!

We received some lovely photos of Broo relaxing in the sun and playing on the beach with Daisy, alongside some feedback from owner:

"Fantastic service. Really friendly, reassuring team member... Totally put our mind to rest!"

Address

Godfree Court, 29-35 Long Lane
London
SE14PL

Website

http://www.vpisglobal.com/

Alerts

Be the first to know and let us send you an email when Veterinary Poisons Information Service and Animal PoisonLine posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Want your business to be the top-listed Travel Agency in London?