29/09/2021
๐ ๐ฆ๐๐ฌ๐ฌ๐๐ ๐ ๐๐ซ๐จ๐ฆ ๐ญ๐ก๐ ๐๐ก๐ข๐๐ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐, ๐๐ก๐ข๐ฅ ๐๐๐ฅ๐๐ฐ๐๐ฅ๐ฅ ๐๐ง๐ ๐ญ๐ก๐ ๐๐จ ๐๐๐ฌ๐ญ ๐ญ๐๐๐ฆ:
Dear Partners,
โFinally โ after so many false starts โ it seems like we are getting through the pandemic, and in the past few weeks it has been wonderful to see some FITs and small groups materialise, and very healthy enquiry levels for 2022. We are elated to think we might at last be seeing the end of this awful time for us all.
Firstly and most importantly โ thank you all for all your amazing support, messages and best wishes over the past 18 months. It has lifted our hearts and our spirits to know we have true partners and friends, and I hope we have done what we can to support you too. And that will continue.
Secondly : I want to let my team speak. Each and every one of them has had to put up with a lot, and all of us now know the REAL value of team work and team spirit. So I donโt just want to thank them, but have asked for a few comments on how they see the past period and, critically, the future. And here are some of their commentsโฆโ ๐๐ก๐ข๐ฅ ๐๐๐ฅ๐๐ฐ๐๐ฅ๐ฅ, ๐๐๐
๐ต โI like to think we have used this challenging time productively. Our database and systems have been given a โspring cleanโ, and we really feel WE ARE READY to re-start operations cleaner, leaner, fitter. In my 23 years at Go West, I donโt think Iโve ever felt so excited, and firmly believe the future is bright.โ ๐๐ฎ๐ฌ๐ข, ๐๐๐๐ข๐๐ ๐๐๐ง๐๐ ๐๐ซ
๐ต โIt has been so good to have some clients to actually look after during these past weeks ! A small incentive to Amsterdam, some FITs to Scotland and London with โdriver-guideโ service, small groups into different countries in Europe, and we see for example in the UK that now that the government will be dropping the need for PCR tests for double-jabbed visitors during October we are getting a lot more enquiries for later in the year. Brilliant!โ ๐๐ ๐ข, ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐
๐ต โI think we have really taken advantage of the time to further strengthen our supplier contacts and contracts across Europe, and I can see we have some great deals for Groups and FITs into 2022. We have worked with many of our supplier partners for many, many years, and now we are really seeing the importance of these vital partnerships.โ ๐๐๐ญ๐ข๐ง๐, ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐ฑ๐๐๐ฎ๐ญ๐ข๐ฏ๐
๐ต โGo West is all about personal service : that is what I have realised since I joined the team, and as we all find our way out of the pandemic we will be all be going that extra mile to be as flexible and helpful as ever. We realise some people will be nervous about travelling, and we aim to make their experience as happy and memorable as ever.โ ๐๐๐ซ๐๐ข, ๐๐ฉ๐๐ซ๐๐ญ๐ข๐จ๐ง๐ฌ ๐๐จ-๐๐ซ๐๐ข๐ง๐๐ญ๐จ๐ซ
๐ต โI have had the task โ and privilege โ to lead Go Westโs migration to a fresh, more efficient, cloud-based, in-house system, which we undertook during the summer. Possibly my biggest assignment in my 21 years with the company. We calculate that operations functions will now happen at least 50% quicker than before โ and we were already scoring highly on speed before the pandemic. This is so exciting โ for the team, but chiefly for our partners, whoโll benefit from an even quicker, more efficient Go West. We canโt wait to put it to full use!โ ๐๐ฎ๐๐ข๐ญ, ๐๐ซ๐จ๐๐ฎ๐๐ญ ๐๐๐ง๐๐ ๐๐ซ
๐ต โItโs all just been so frustrating, but we really have pulled together and everyone has been so supportive. Just canโt wait to get up to full steam again!โ ๐๐จ๐ซ๐ซ๐๐ญ๐ญ๐, ๐๐๐๐จ๐ฎ๐ง๐ญ๐ฌ ๐๐ฌ๐ฌ๐ข๐ฌ๐ญ๐๐ง๐ญ
Best Wishes,
Your Go West Team
www.gowest.co.uk
