10/11/2026
Thank you to those Owners who could attend the last forum of 2026 this last weekend. Dave was joined by Kirsty, Cat, Simon and Dan for what felt like a very helpful couple of hours of discussion. Here are some of the highlights and any follow up questions can be sent to [email protected]
•The intentions for a significant refurbishment of the restaurant and owner’s lounge were shared. Approval has not been given yet, but it is hoped that by mid-November this will have been given and we will share any news as we have it..
•It was confirmed that following Saz’s return as OEC and with Jerome’s support on communication, the 2027 calendar of events has been shared, Facebook posts have been improving and local discounts are close to being finalised.
•It was agreed that the site fee increase into 2027 of only 3.4% was testament to some of the business cost reductions this year and is the lowest increase since the last decade.
•Caravan Wi-Fi is now active for all owners that have accepted it and can now enjoy this permanently free benefit
•Golden Sands is the first Haven park to undertake this.
The 4 new pitches at The Lakes were mentioned as a necessary step to retain a planning consent at Touring, but not an indication of any new pitches being built soon.
•It was confirmed that if we do have a restaurant investment into a Wetherspoons, the owner’s 15% discount is still valid.
•We spoke at length about the difficulty for the park teams to communicate with owners (e.g. every owner should have received a text message about Saturday’s forum), whilst this is controlled by the central office, Dave is actively engaging them for improvements. This includes the need for the My Haven app to match the information on the owners account pages.
•It was raised that some team (Accommodation Services Porters or Maintenance Engineers) may sometimes speed or fail to follow 'one way’ directions - this will be addressed with the Team Managers.
•We agreed to swap up out one of the infant swings with a flat seat swing in the Adventure Village for flexibility of older children.
•It was raised and agreed that the landscaping around the new gas compound (next to The Boardwalk) was unsatisfactory and that some effort was needed to improve it by March 2027.
•It was exciting to share the improvements to our charity work in 2026 (full update due soon), we agreed that we could do even better with a full year plan.
There were many other points taken away that we are working on.
