11/03/2026
The other side of a Travel Agent…
It’s unfortunately not always plain sailing when booking holidays. Sometimes plans can change, whether it’s personal reasons or worldwide conflict putting airspace at risk.
I had my client booked up for a holiday to Dubai, with him and his wife travelling to celebrate 25 years together. Unfortunately, the current conflict in the Middle East has put paid to these plans and I was contacted on Monday asking for the holiday to be cancelled.
Our issue? The bookings were made on a non-refundable basis and the Travel Insurance policy doesn’t cover War related cancellations.
Within 48 hours I was able to raise a refund request for the flights (thankfully, Emirates have been extremely accommodating with affected customers) and I’ve also had confirmation from our Hotel Partner that the cancellation fees have been waived and a full refund honoured.
Now this isn’t a post to say that I can guarantee refunds if/when your travel plans change, particularly if making bookings on a non-refundable rate. However, I just want to highlight the work I can and will do in the background to take away any stress or burden from you if your plans take an unexpected turn.
Obviously I never want to be in the position of cancelling plans and definitely don’t want to make a habit of it! However, this can be the benefit of booking your trips through a Travel Agent and having someone at the end of the phone to assist you in your time of need.
Am I happy cancelling the booking? Obviously not.
Am I happy with the overall outcome? 💯
It’s also nice to get some recognition, a simple text and like / share on socials goes a long way!
As always, my DM’s are open and I’m happy to help get you booked up for any trips you fancy ✈️ 😎
