10/09/2026
To everyone caught up in the recent NATS air traffic control disruptions on September 8th and 9th, our thoughts are with you. We know how incredibly stressful and frustrating it is when your travel plans are suddenly thrown into chaos.
Moments like this really highlight the value of having a dedicated travel advisor in your corner, rather than booking directly online. Over the past few days, our advisors have been working around the clock—reaching out to clients, securing alternative travel by ferry or train, and aggressively rebooking flights. Even when immediate solutions are limited, having a real person there to advocate for you and keep you informed makes all the difference.
With so much confusion right now, we want to clearly outline what you are entitled to. Because this disruption is universally recognized by authorities as an "extraordinary circumstance," standard financial compensation for the delay itself is not available. However, airlines and operators still have strict legal obligations to you:
Delays of two hours or more: The airline is obligated to provide refreshments.
Overnight delays: You must be offered hotel accommodation and transfers to and from the airport.
Flight cancellations: You are entitled to either a full refund of the flight or to be rebooked on the next available flight as soon as possible.
Package holidays: If a cancelled or severely delayed flight causes significant changes to your overall trip, the tour operator must provide a refund for the full cost of the package holiday, not just the flight portion.
